For a one-page summary, download the tearsheet: https://www.partnerintelligence.now/partners/ac3-pty-ltd/tearsheet
Australian Centre for Advanced Computing & Communications
Haymarket, New South Wales, Australia4.4 / 5 CSAT
EliteC&I
PremierReseller
SelectService Provider
As an Elite Partner, AC3 and ServiceNow have the capability to transform your business and find the operational efficiencies you need to grow.
Overview
Key figures for Australian Centre for Advanced Computing & Communications, who they are and how ServiceNow scores them.
About Australian Centre for Advanced Computing & Communications
As an Elite Partner, AC3 and ServiceNow have the capability to transform your business and find the operational efficiencies you need to grow.
- Programs
- Consulting & ImplementationElite
- ResellerPremier
- Service ProviderSelect
- Location
- Haymarket, New South Wales, Australia
- Website
- www.ac3.com.au
Scores and position
- Partner Score
- 114
- ServiceNow's published ranking value. Higher is better; it is a score, not a position.
- Partner Finder search position
- —
- Not yet available for this partner.
ServiceNow does not publish how the Partner Score is computed; it may include signals that are not public, such as revenue or internal performance data. We show it as published. How we use it
Capabilities
What Australian Centre for Advanced Computing & Communications is assessed and certified on: product lines, architects, accreditations and certifications.
Product Line Assessments
9 product lines · 0 with a Validated Practice · 0 in 2+ regions
- PLA achieved
- Validated Practice
- Not assessed
- App EngineOct 14, 2026
- AMS
- EMEA
- APJ
- Global
Deployments —CSAT —
- Customer Service Management (CSM)Oct 14, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 4CSAT 4.6 / 5
- Field Service Management (FSM)Oct 14, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 2CSAT 4.5 / 5
- Healthcare & Life SciencesOct 14, 2026
- AMS
- EMEA
- APJ
- Global
Deployments —CSAT —
- Human Resources (HR)Oct 14, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 4CSAT 4.4 / 5
- ITOM VisibilityOct 14, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 3CSAT 4.2 / 5
- ITSM ProOct 14, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 1CSAT 5.0 / 5
- ITSM StandardOct 14, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 7CSAT 4.6 / 5
- Strategic Portfolio Management StandardOct 14, 2026
- AMS
- EMEA
- APJ
- Global
Deployments —CSAT —
| Product line | AMS | EMEA | APJ | Global | Deployments | CSAT |
|---|---|---|---|---|---|---|
App Engine Oct 14, 2026 | — | — | ||||
Customer Service Management (CSM) Oct 14, 2026 | 4 | 4.6 / 5 | ||||
Field Service Management (FSM) Oct 14, 2026 | 2 | 4.5 / 5 | ||||
Healthcare & Life Sciences Oct 14, 2026 | — | — | ||||
Human Resources (HR) Oct 14, 2026 | 4 | 4.4 / 5 | ||||
ITOM Visibility Oct 14, 2026 | 3 | 4.2 / 5 | ||||
ITSM Pro Oct 14, 2026 | 1 | 5.0 / 5 | ||||
ITSM Standard Oct 14, 2026 | 7 | 4.6 / 5 | ||||
Strategic Portfolio Management Standard Oct 14, 2026 | — | — |
Architects and accreditations
As ServiceNow reports them on the partner's profile. Architects are people; accreditations are counted as accreditations.
- CMA
- 1
- Certified Master Architects
- CTA
- 7
- Certified Technical Architects
- Presales accreditations
- 34
- Certified staff who determine the appropriate products to introduce as a solution.
- Sales accreditations
- 32
- Sales staff who understand the value of the Now Platform and are certified ServiceNow experts.
- Delivery accreditations
- 37
- Internal implementation specialists with industry experience and proven knowledge of the Now Platform.
Certifications
186 certifications · 32 types · 27 product lines. Every certificate held; one person can hold several.
ITSM Pro25
- Employee Center Accreditation13
- Micro-Certification – DevOps Change Velocity6
- Suite Certification - ITSM Professional6
ITSM Standard20
- Certified Implementation Specialist – Data Foundations (CMDB and CSDM) (CIS-DF (CMDB and CSDM))13
- Certified Implementation Specialist – IT Service Management (CIS-ITSM)7
App Engine19
- ServiceNow Certified Application Developer (CAD)19
Customer Service Management (CSM)13
- Suite Certification - CSM Professional13
Human Resources (HR)13
- Suite Certification - HR Professional13
ITOM Visibility12
- Suite Certification - Data Foundations (CMDB and CSDM) Professional8
- Suite Certification – IT Operations Management Visibility (ITOM Visibility)4
Now Assist for IT Service Management (ITSM)12
- Suite Certification - Now Assist for IT Service Management (ITSM) Pro Plus Suite12
Now Assist for Customer Service Management (CSM)7
- Suite Certification - Now Assist for Customer Service Management (CSM) Pro Plus Suite7
Now Assist for HR Service Delivery (HRSD)7
- Suite Certification - Now Assist for HR Service Delivery Pro Plus7
Vulnerability Response6
- Certified Implementation Specialist – Vulnerability Response (CIS-VR)6
Healthcare & Life Sciences5
- Suite Certification - Healthcare and Life Sciences Management Professional5
Public Sector Digital Services5
- Suite Certification - Public Sector Digital Services (PSDS)5
Risk, Resilience, Sustainability5
- Certified Implementation Specialist – Risk and Compliance (CIS-RC)5
Software Asset Management (SAM)5
- Certified Implementation Specialist – Software Asset Management (CIS-SAM)5
Strategic Portfolio Management Standard5
- Certified Implementation Specialist – Strategic Portfolio Management (CIS-SPM)5
Field Service Management (FSM)4
- Certified Implementation Specialist – Field Service Management (CIS-FSM)4
Hardware Asset Management (HAM)4
- Certified Implementation Specialist – Hardware Asset Management (CIS-HAM)4
ITOM Health4
- Suite Certification - IT Operations Management AIOps Enterprise (ITOM AIOps Enterprise)4
Security Incident Response4
- Certified Implementation Specialist – Security Incident Response (CIS-SIR)4
Moveworks2
- Moveworks Agent Studio Fundamentals Delivery Accreditation1
- Moveworks Platform Implementation for Engineers Delivery Accreditation1
Now Assist for Creator2
- Now Assist for Creator Implementation Delivery Accreditation2
Workflow Data Fabric2
- Suite Certification - Workflow Data Fabric2
Financial Services Operations - Banking1
- Suite Certification - FSO Banking and Wealth Management Professional1
Legal Service Delivery1
- Suite Certification - Legal Service Delivery1
Telecommunications Network Inventory1
- Telecommunication Network Inventory Delivery Accreditation1
Third-party Risk Management1
- Certified Implementation Specialist – Third-party Risk Management (CIS-TPRM)1
Workplace Service Delivery1
- Suite Certification - Workplace Service Delivery1
Benchmarks
How Australian Centre for Advanced Computing & Communications compares with partners in the same program and tier.
Against 112 Elite Consulting & Implementation partners
Peer percentileP45
Average across metrics, vs Elite peers
Program percentileP67
vs all 353 Consulting & Implementation partners
Biggest strengthProduct Line Achievements9 vs peer median 3 · P84
Biggest gapValidated PracticesSign in to see the figures
Partner ScoreP42
114
Below median · Median 129 · Best 293 · 112/112 peers
0.039 peers in this partner's bin300.0
CIS ResourcesP25
35people
Below median · Median 61 · Best 1,304 · 112/112 peers
088 peers in this partner's bin1,399
Product Line AchievementsP84
9
Above median · Median 3 · Best 15 · 112/112 peers
09 peers in this partner's bin15
Validated PracticesSign in to see this benchmark
CSATSign in to see this benchmark
Master Architects (CMA)Sign in to see this benchmark
Architects (CTA)Sign in to see this benchmark
AccreditationsSign in to see this benchmark
Sign in to see every benchmark, including Validated Practices, CSAT, architects and accreditations.
History
How Australian Centre for Advanced Computing & Communications has moved: tier journey, Partner Score and every tracked figure month by month.
Partner Score
Nov 2025 – Oct 2026. Higher is better; a score, not a position.
Month by month
End-of-month values from the latest sync in each month; ▲/▼ marks a change from the month before.
- Partner Score114+3Aug+3Sep—Oct—
- Unique CIS-Certified Resources35−3Aug−1Sep—Oct—
- Product Line Achievements9−2Aug+2Sep—Oct—
- Certified Technical Architects7−1Aug—Sep−1Oct—
- Certified Master Architects10Aug—Sep—Oct—
- Customer satisfaction (CSAT)4.4−0.3Aug—Sep—Oct—
| Figure | May 2026 | Jun | Jul | Aug | Sep | Oct | Since Nov 2025 |
|---|---|---|---|---|---|---|---|
| Partner Score | 108+1 | 112+4 | 111 | 114+3 | 114 | 114 | +3 |
| Unique CIS-Certified Resources | 37 | 37 | 36−1 | 35−1 | 35 | 35 | −3 |
| Product Line Achievements | 11+1 | 7−4 | 7 | 9+2 | 9 | 9 | −2 |
| Certified Technical Architects | 8 | 8 | 8 | 8 | 7−1 | 7 | −1 |
| Certified Master Architects | 1 | 1 | 1 | 1 | 1 | 1 | 0 |
| Customer satisfaction (CSAT) | 4.4 | 4.4 | 4.4+0.1 | 4.4 | 4.4 | 4.4 | −0.3 |
Awards
2 ServiceNow partner awards
- Undated
Unknown Award
Unknown Award
Solutions & contact
What Australian Centre for Advanced Computing & Communications has built on the platform and how to reach them.
No offerings, solutions, integrations or Store apps on ServiceNow's listing for this partner.
Contact
- Website
- www.ac3.com.au
- Sign in to see email
- Location
- Haymarket, New South Wales, Australia