Lost PLA for Strategic Portfolio Management Standard
Lost PLA for Financial Services Operations - Banking
Gained PLA for Technology Provider Service Management (TPSM)
Gained PLA for Risk, Resilience, Sustainability
Gained PLA for Now Assist for IT Service Management (ITSM)
Gained PLA for Strategic Portfolio Management Standard
Gained PLA for Strategic Portfolio Management Standard
Lost PLA for Customer Service Management (CSM)
Gained PLA for Strategic Portfolio Management Standard
Gained 4 certifications
Gained 1 certification, lost 1 certification
Gained 1 certification, lost 2 certifications
Gained 2 certifications, lost 1 certification
Lost PLA for Hardware Asset Management (HAM)
CSAT score increased from 4.57 to 4.70
CSAT score increased from 4.75 to 4.83
CSAT score decreased from 4.57 to 4.47
CSAT score increased from 4.34 to 4.38
CSAT score increased from 4.82 to 5.00
CSAT score increased from 4.16 to 4.29
CSAT score increased from 4.40 to 4.42