For a one-page summary, download the tearsheet: https://www.partnerintelligence.now/partners/astrica-llc/tearsheet
Astrica
North Reading, Massachusetts, United States4.4 / 5 CSAT
SelectC&I
RegisteredBuild- RegisteredReseller
- RegisteredService Provider
Good partnerships are rare. Great ones are Astrica. The partner you wished you had sooner.
Synced
Overview
Key figures for Astrica, who they are and how ServiceNow scores them.
About Astrica
Good partnerships are rare. Great ones are Astrica. The partner you wished you had sooner.
- Programs
- Consulting & ImplementationSelect
- BuildRegistered
- ResellerRegistered
- Service ProviderRegistered
- Location
- North Reading, Massachusetts, United States
- Website
- astrica.ai
Scores and position
- Partner Score
- 66
- ServiceNow's published ranking value. Higher is better; it is a score, not a position.
- Partner Finder search position
- —
- Not yet available for this partner.
ServiceNow does not publish how the Partner Score is computed; it may include signals that are not public, such as revenue or internal performance data. We show it as published. How we use it
Capabilities
What Astrica is assessed and certified on: product lines, architects, accreditations and certifications.
Product Line Assessments
1 product line · 0 with a Validated Practice · 0 in 2+ regions
- PLA achieved
- Validated Practice
- Not assessed
- ITSM StandardOct 30, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 5CSAT 5.0 / 5
| Product line | AMS | EMEA | APJ | Global | Deployments | CSAT |
|---|---|---|---|---|---|---|
ITSM Standard Oct 30, 2026 | 5 | 5.0 / 5 |
Architects and accreditations
As ServiceNow reports them on the partner's profile. Architects are people; accreditations are counted as accreditations.
- CMA
- —
- Certified Master Architects
- CTA
- 1
- Certified Technical Architects
- Presales accreditations
- 13
- Certified staff who determine the appropriate products to introduce as a solution.
- Sales accreditations
- 12
- Sales staff who understand the value of the Now Platform and are certified ServiceNow experts.
- Delivery accreditations
- 19
- Internal implementation specialists with industry experience and proven knowledge of the Now Platform.
Certifications
62 certifications · 15 types · 12 product lines. Every certificate held; one person can hold several.
ITSM Standard20
- Certified Implementation Specialist – Data Foundations (CMDB and CSDM) (CIS-DF (CMDB and CSDM))8
- Employee Center Accreditation8
- Certified Implementation Specialist – IT Service Management (CIS-ITSM)4
Now Assist for Creator13
- Now Assist for Creator Implementation Delivery Accreditation13
ITSM Pro8
- Micro-Certification – DevOps Change Velocity4
- Suite Certification - ITSM Professional4
App Engine4
- ServiceNow Certified Application Developer (CAD)4
Now Assist for IT Service Management (ITSM)4
- Suite Certification - Now Assist for IT Service Management (ITSM) Pro Plus Suite4
Customer Service Management (CSM)2
- Suite Certification - CSM Professional2
Hardware Asset Management (HAM)2
- Certified Implementation Specialist – Hardware Asset Management (CIS-HAM)2
Human Resources (HR)2
- Suite Certification - HR Professional2
Now Assist for Customer Service Management (CSM)2
- Suite Certification - Now Assist for Customer Service Management (CSM) Pro Plus Suite2
Now Assist for HR Service Delivery (HRSD)2
- Suite Certification - Now Assist for HR Service Delivery Pro Plus2
Software Asset Management (SAM)2
- Certified Implementation Specialist – Software Asset Management (CIS-SAM)2
Strategic Portfolio Management Standard1
- Certified Implementation Specialist – Strategic Portfolio Management (CIS-SPM)1
Benchmarks
How Astrica compares with partners in the same program and tier.
Against 99 Select Consulting & Implementation partners
Peer percentileP65
Average across metrics, vs Select peers
Program percentileP38
vs all 355 Consulting & Implementation partners
Biggest strengthProduct Line Achievements1 vs peer median 0 · P91
Biggest gapCSATSign in to see the figures
Partner ScoreP77
66
Above median · Median 48 · Best 107 · 98/99 peers
0.015 peers in this partner's bin120.0
CIS ResourcesP67
10people
Above median · Median 7 · Best 98 · 99/99 peers
084 peers in this partner's bin99
Product Line AchievementsP91
1
Above median · Median 0 · Best 9 · 99/99 peers
095 peers in this partner's bin9
Validated PracticesSign in to see this benchmark
CSATSign in to see this benchmark
Architects (CTA)Sign in to see this benchmark
AccreditationsSign in to see this benchmark
Sign in to see every benchmark, including Validated Practices, CSAT, architects and accreditations.
History
How Astrica has moved: tier journey, Partner Score and every tracked figure month by month.
Tier journey
Registered → Global Elite
Partner Score
Mar 2026 – Oct 2026. Higher is better; a score, not a position.
Month by month
End-of-month values from the latest sync in each month; ▲/▼ marks a change from the month before.
- Partner Score66+31Aug+3Sep—Oct—
- Unique CIS-Certified Resources10−1Aug−1Sep−1Oct—
- Product Line Achievements10Aug—Sep—Oct—
- Certified Technical Architects10Aug—Sep—Oct—
- Customer satisfaction (CSAT)4.4−0.3Aug—Sep+0.1Oct−0.1
| Figure | May 2026 | Jun | Jul | Aug | Sep | Oct | Since Mar 2026 |
|---|---|---|---|---|---|---|---|
| Partner Score | 35 | 35 | 63+28 | 66+3 | 66 | 66 | +31 |
| Unique CIS-Certified Resources | 10−1 | 10 | 12+2 | 11−1 | 10−1 | 10 | −1 |
| Product Line Achievements | — | — | — | 1 | 1 | 1 | 0 |
| Certified Technical Architects | 1 | 1 | 1 | 1 | 1 | 1 | 0 |
| Customer satisfaction (CSAT) | 4.4 | 4.4 | 4.4+0.1 | 4.4 | 4.5+0.1 | 4.4−0.1 | −0.3 |
No ServiceNow partner awards on record.
Solutions & contact
What Astrica has built on the platform and how to reach them.
No offerings, solutions, integrations or Store apps on ServiceNow's listing for this partner.
Contact
- Website
- astrica.ai
- Sign in to see email
- Location
- North Reading, Massachusetts, United States