For a one-page summary, download the tearsheet: https://www.partnerintelligence.now/partners/optimum-healthcare-it-llc/tearsheet
Optimum Healthcare IT, LLC
Jacksonville Beach, Florida, United States4.9 / 5 CSAT
EliteC&I
PremierReseller
RegisteredService Provider
Optimum Healthcare IT is a Best in KLAS healthcare IT services firm meeting our partners' needs with holistic solutions fit for today and tomorrow.
Overview
Key figures for Optimum Healthcare IT, LLC, who they are and how ServiceNow scores them.
About Optimum Healthcare IT, LLC
Optimum Healthcare IT is a Best in KLAS healthcare IT services firm meeting our partners' needs with holistic solutions fit for today and tomorrow.
- Programs
- Consulting & ImplementationElite
- ResellerPremier
- Service ProviderRegistered
- Location
- Jacksonville Beach, Florida, United States
- Website
- www.optimumhit.com
Scores and position
- Partner Score
- 175
- ServiceNow's published ranking value. Higher is better; it is a score, not a position.
- Partner Finder search position
- —
- Not yet available for this partner.
ServiceNow does not publish how the Partner Score is computed; it may include signals that are not public, such as revenue or internal performance data. We show it as published. How we use it
Capabilities
What Optimum Healthcare IT, LLC is assessed and certified on: product lines, architects, accreditations and certifications.
Product Line Assessments
13 product lines · 9 with a Validated Practice · 0 in 2+ regions
- PLA achieved
- Validated Practice
- Not assessed
- App EngineOct 14, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 2CSAT 4.5 / 5
- Customer Service Management (CSM)Oct 14, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 4CSAT 5.0 / 5
- Field Service Management (FSM)Oct 14, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 3CSAT 5.0 / 5
- Hardware Asset Management (HAM)Oct 14, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 2CSAT 5.0 / 5
- Healthcare & Life SciencesOct 14, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 8CSAT 4.9 / 5
- Human Resources (HR)Oct 14, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 6CSAT 4.8 / 5
- ITOM VisibilityOct 14, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 5CSAT 4.9 / 5
- ITSM ProOct 14, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 5CSAT 4.9 / 5
- ITSM StandardOct 14, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 17CSAT 4.9 / 5
- Now Assist for IT Service Management (ITSM)Oct 14, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 2CSAT 5.0 / 5
- Strategic Portfolio Management ProOct 14, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 2CSAT 5.0 / 5
- Strategic Portfolio Management StandardOct 14, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 3CSAT 5.0 / 5
- Workflow Data FabricOct 14, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 7CSAT 4.9 / 5
| Product line | AMS | EMEA | APJ | Global | Deployments | CSAT |
|---|---|---|---|---|---|---|
App Engine Oct 14, 2026 | 2 | 4.5 / 5 | ||||
Customer Service Management (CSM) Oct 14, 2026 | 4 | 5.0 / 5 | ||||
Field Service Management (FSM) Oct 14, 2026 | 3 | 5.0 / 5 | ||||
Hardware Asset Management (HAM) Oct 14, 2026 | 2 | 5.0 / 5 | ||||
Healthcare & Life Sciences Oct 14, 2026 | 8 | 4.9 / 5 | ||||
Human Resources (HR) Oct 14, 2026 | 6 | 4.8 / 5 | ||||
ITOM Visibility Oct 14, 2026 | 5 | 4.9 / 5 | ||||
ITSM Pro Oct 14, 2026 | 5 | 4.9 / 5 | ||||
ITSM Standard Oct 14, 2026 | 17 | 4.9 / 5 | ||||
Now Assist for IT Service Management (ITSM) Oct 14, 2026 | 2 | 5.0 / 5 | ||||
Strategic Portfolio Management Pro Oct 14, 2026 | 2 | 5.0 / 5 | ||||
Strategic Portfolio Management Standard Oct 14, 2026 | 3 | 5.0 / 5 | ||||
Workflow Data Fabric Oct 14, 2026 | 7 | 4.9 / 5 |
Architects and accreditations
As ServiceNow reports them on the partner's profile. Architects are people; accreditations are counted as accreditations.
- CMA
- —
- Certified Master Architects
- CTA
- 5
- Certified Technical Architects
- Presales accreditations
- 41
- Certified staff who determine the appropriate products to introduce as a solution.
- Sales accreditations
- 38
- Sales staff who understand the value of the Now Platform and are certified ServiceNow experts.
- Delivery accreditations
- 56
- Internal implementation specialists with industry experience and proven knowledge of the Now Platform.
Certifications
282 certifications · 32 types · 27 product lines. Every certificate held; one person can hold several.
ITSM Pro36
- Certified Implementation Specialist – Data Foundations (CMDB and CSDM) (CIS-DF (CMDB and CSDM))20
- Micro-Certification – DevOps Change Velocity8
- Suite Certification - ITSM Professional8
App Engine29
- ServiceNow Certified Application Developer (CAD)29
ITSM Standard28
- Employee Center Accreditation18
- Certified Implementation Specialist – IT Service Management (CIS-ITSM)10
Customer Service Management (CSM)22
- Suite Certification - CSM Professional22
Strategic Portfolio Management Standard21
- Certified Implementation Specialist – Strategic Portfolio Management (CIS-SPM)21
Now Assist for IT Service Management (ITSM)16
- Suite Certification - Now Assist for IT Service Management (ITSM) Pro Plus Suite16
Human Resources (HR)15
- Suite Certification - HR Professional15
Field Service Management (FSM)13
- Certified Implementation Specialist – Field Service Management (CIS-FSM)13
ITOM Visibility13
- Suite Certification - Data Foundations (CMDB and CSDM) Professional7
- Suite Certification – IT Operations Management Visibility (ITOM Visibility)6
Healthcare & Life Sciences11
- Suite Certification - Healthcare and Life Sciences Management Professional11
Hardware Asset Management (HAM)10
- Certified Implementation Specialist – Hardware Asset Management (CIS-HAM)10
Moveworks8
- Moveworks Agent Studio Fundamentals Delivery Accreditation4
- Moveworks Platform Implementation for Engineers Delivery Accreditation4
Workflow Data Fabric8
- Suite Certification - Workflow Data Fabric8
Now Assist for Customer Service Management (CSM)7
- Suite Certification - Now Assist for Customer Service Management (CSM) Pro Plus Suite7
Software Asset Management (SAM)7
- Certified Implementation Specialist – Software Asset Management (CIS-SAM)7
Strategic Portfolio Management Pro6
- Strategic Planning Delivery Accreditation6
Now Assist for Creator5
- Now Assist for Creator Implementation Delivery Accreditation5
Now Assist for HR Service Delivery (HRSD)5
- Suite Certification - Now Assist for HR Service Delivery Pro Plus5
Risk, Resilience, Sustainability5
- Certified Implementation Specialist – Risk and Compliance (CIS-RC)5
Vulnerability Response4
- Certified Implementation Specialist – Vulnerability Response (CIS-VR)4
Security Incident Response3
- Certified Implementation Specialist – Security Incident Response (CIS-SIR)3
Workplace Service Delivery3
- Suite Certification - Workplace Service Delivery3
Enterprise Architecture2
- Enterprise Architecture Implementation Delivery Accreditation2
Third-party Risk Management2
- Certified Implementation Specialist – Third-party Risk Management (CIS-TPRM)2
Business Continuity Management1
- Micro-Certification - Business Continuity Management1
ITOM Health1
- Suite Certification - IT Operations Management AIOps Enterprise (ITOM AIOps Enterprise)1
Legal Service Delivery1
- Suite Certification - Legal Service Delivery1
Benchmarks
How Optimum Healthcare IT, LLC compares with partners in the same program and tier.
Against 113 Elite Consulting & Implementation partners
Peer percentileP68
Average across metrics, vs Elite peers
Program percentileP83
vs all 354 Consulting & Implementation partners
Biggest strengthValidated PracticesSign in to see the figures
Biggest gapCIS Resources45 vs peer median 60 · P38
Partner ScoreP79
175
Above median · Median 129 · Best 293 · 113/113 peers
0.025 peers in this partner's bin300.0
CIS ResourcesP38
45people
Below median · Median 60 · Best 1,304 · 113/113 peers
089 peers in this partner's bin1,399
Product Line AchievementsP88
10
Above median · Median 3 · Best 15 · 113/113 peers
07 peers in this partner's bin15
Validated PracticesSign in to see this benchmark
CSATSign in to see this benchmark
Architects (CTA)Sign in to see this benchmark
AccreditationsSign in to see this benchmark
Sign in to see every benchmark, including Validated Practices, CSAT, architects and accreditations.
History
How Optimum Healthcare IT, LLC has moved: tier journey, Partner Score and every tracked figure month by month.
Partner Score
Nov 2025 – Oct 2026. Higher is better; a score, not a position.
Month by month
End-of-month values from the latest sync in each month; ▲/▼ marks a change from the month before.
- Partner Score175+24Aug+4Sep+18Oct—
- Unique CIS-Certified Resources45−9Aug—Sep+4Oct—
- Product Line Achievements100Aug—Sep+1Oct—
- Certified Technical Architects5−2Aug+1Sep+1Oct—
- Customer satisfaction (CSAT)4.9+0.1Aug—Sep—Oct—
| Figure | May 2026 | Jun | Jul | Aug | Sep | Oct | Since Nov 2025 |
|---|---|---|---|---|---|---|---|
| Partner Score | 154+4 | 161+7 | 153−8 | 157+4 | 175+18 | 175 | +24 |
| Unique CIS-Certified Resources | 42+1 | 42 | 41−1 | 41 | 45+4 | 45 | −9 |
| Product Line Achievements | 11 | 9−2 | 9 | 9 | 10+1 | 10 | 0 |
| Certified Technical Architects | 4 | 3−1 | 3 | 4+1 | 5+1 | 5 | −2 |
| Customer satisfaction (CSAT) | 4.8 | 4.8 | 4.8 | 4.8 | 4.8 | 4.9 | +0.1 |
Awards
2 ServiceNow partner awards
- Undated
Unknown Award
Unknown Award
Solutions & contact
What Optimum Healthcare IT, LLC has built on the platform and how to reach them.
Solutions
Counts from ServiceNow's partner listing.
- Offerings
- 3
- Solutions
- 0
- Integrations
- —
- Store apps
- —
Contact
- Website
- www.optimumhit.com
- Sign in to see email
- Location
- Jacksonville Beach, Florida, United States