For a one-page summary, download the tearsheet: https://www.partnerintelligence.now/partners/ondaro-llc/tearsheet
Ondaro
San Diego, California, United States4.8 / 5 CSAT
PremierBuild
EliteC&I
EliteReseller
Ondaro is the trusted, strategic partner for end-to-end business transformation on ServiceNow, empowering clients to leverage AI innovation and succee
Overview
Key figures for Ondaro, who they are and how ServiceNow scores them.
About Ondaro
Ondaro is the trusted, strategic partner for end-to-end business transformation on ServiceNow, empowering clients to leverage AI innovation and succee
- Programs
- BuildPremier
- Consulting & ImplementationElite
- ResellerElite
- Location
- San Diego, California, United States
- Website
- ondarowave.com
Scores and position
- Partner Score
- 150
- ServiceNow's published ranking value. Higher is better; it is a score, not a position.
- Partner Finder search position
- —
- Not yet available for this partner.
ServiceNow does not publish how the Partner Score is computed; it may include signals that are not public, such as revenue or internal performance data. We show it as published. How we use it
Capabilities
What Ondaro is assessed and certified on: product lines, architects, accreditations and certifications.
Product Line Assessments
10 product lines · 8 with a Validated Practice · 0 in 2+ regions
- PLA achieved
- Validated Practice
- Not assessed
- App EngineOct 15, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 4CSAT 5.0 / 5
- Customer Service Management (CSM)Oct 15, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 4CSAT 4.9 / 5
- Enterprise ArchitectureOct 15, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 1CSAT 5.0 / 5
- Hardware Asset Management (HAM)Oct 15, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 1CSAT 5.0 / 5
- Human Resources (HR)Oct 15, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 7CSAT 4.6 / 5
- ITOM VisibilityOct 15, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 2CSAT 5.0 / 5
- ITSM ProOct 15, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 1CSAT 5.0 / 5
- ITSM StandardOct 15, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 8CSAT 5.0 / 5
- Software Asset Management (SAM)Oct 15, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 1CSAT 3.0 / 5
- Strategic Portfolio Management StandardOct 15, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 3CSAT 5.0 / 5
| Product line | AMS | EMEA | APJ | Global | Deployments | CSAT |
|---|---|---|---|---|---|---|
App Engine Oct 15, 2026 | 4 | 5.0 / 5 | ||||
Customer Service Management (CSM) Oct 15, 2026 | 4 | 4.9 / 5 | ||||
Enterprise Architecture Oct 15, 2026 | 1 | 5.0 / 5 | ||||
Hardware Asset Management (HAM) Oct 15, 2026 | 1 | 5.0 / 5 | ||||
Human Resources (HR) Oct 15, 2026 | 7 | 4.6 / 5 | ||||
ITOM Visibility Oct 15, 2026 | 2 | 5.0 / 5 | ||||
ITSM Pro Oct 15, 2026 | 1 | 5.0 / 5 | ||||
ITSM Standard Oct 15, 2026 | 8 | 5.0 / 5 | ||||
Software Asset Management (SAM) Oct 15, 2026 | 1 | 3.0 / 5 | ||||
Strategic Portfolio Management Standard Oct 15, 2026 | 3 | 5.0 / 5 |
Architects and accreditations
As ServiceNow reports them on the partner's profile. Architects are people; accreditations are counted as accreditations.
- CMA
- 3
- Certified Master Architects
- CTA
- 14
- Certified Technical Architects
- Presales accreditations
- 133
- Certified staff who determine the appropriate products to introduce as a solution.
- Sales accreditations
- 162
- Sales staff who understand the value of the Now Platform and are certified ServiceNow experts.
- Delivery accreditations
- 191
- Internal implementation specialists with industry experience and proven knowledge of the Now Platform.
Certifications
462 certifications · 37 types · 33 product lines. Every certificate held; one person can hold several.
App Engine93
- ServiceNow Certified Application Developer (CAD)93
ITSM Pro49
- Employee Center Accreditation27
- Micro-Certification – DevOps Change Velocity11
- Suite Certification - ITSM Professional11
ITSM Standard49
- Certified Implementation Specialist – Data Foundations (CMDB and CSDM) (CIS-DF (CMDB and CSDM))33
- Certified Implementation Specialist – IT Service Management (CIS-ITSM)16
Human Resources (HR)37
- Suite Certification - HR Professional37
Customer Service Management (CSM)27
- Suite Certification - CSM Professional27
Hardware Asset Management (HAM)22
- Certified Implementation Specialist – Hardware Asset Management (CIS-HAM)22
Now Assist for IT Service Management (ITSM)22
- Suite Certification - Now Assist for IT Service Management (ITSM) Pro Plus Suite22
Software Asset Management (SAM)19
- Certified Implementation Specialist – Software Asset Management (CIS-SAM)19
Strategic Portfolio Management Standard19
- Certified Implementation Specialist – Strategic Portfolio Management (CIS-SPM)19
Now Assist for HR Service Delivery (HRSD)17
- Suite Certification - Now Assist for HR Service Delivery Pro Plus17
Now Assist for Creator15
- Now Assist for Creator Implementation Delivery Accreditation15
Risk, Resilience, Sustainability12
- Certified Implementation Specialist – Risk and Compliance (CIS-RC)12
Now Assist for Customer Service Management (CSM)11
- Suite Certification - Now Assist for Customer Service Management (CSM) Pro Plus Suite11
Security Incident Response11
- Certified Implementation Specialist – Security Incident Response (CIS-SIR)11
Field Service Management (FSM)9
- Certified Implementation Specialist – Field Service Management (CIS-FSM)9
Vulnerability Response9
- Certified Implementation Specialist – Vulnerability Response (CIS-VR)9
Enterprise Architecture6
- Enterprise Architecture Implementation Delivery Accreditation6
Financial Services Operations - Banking6
- Suite Certification - FSO Banking and Wealth Management Professional6
ITOM Health5
- Suite Certification - Data Foundations (CMDB and CSDM) Professional4
- Suite Certification - IT Operations Management AIOps Enterprise (ITOM AIOps Enterprise)1
Workplace Service Delivery4
- Suite Certification - Workplace Service Delivery4
Healthcare & Life Sciences3
- Suite Certification - Healthcare and Life Sciences Management Professional3
ITOM Visibility3
- Suite Certification – IT Operations Management Visibility (ITOM Visibility)3
Strategic Portfolio Management Pro2
- Strategic Planning Delivery Accreditation2
Telecommunications Network Inventory2
- Telecommunication Network Inventory Delivery Accreditation2
Third-party Risk Management2
- Certified Implementation Specialist – Third-party Risk Management (CIS-TPRM)2
Business Continuity Management1
- Micro-Certification - Business Continuity Management1
Legal Service Delivery1
- Suite Certification - Legal Service Delivery1
Operational Technology Management1
- Delivery Accreditation - Operational Technology1
Public Sector Digital Services1
- Suite Certification - Public Sector Digital Services (PSDS)1
Retail Service Management1
- Retail Delivery Accreditation1
Technology Provider Service Management (TPSM)1
- Suite Certification - Technology Provider Service Management1
Telecom Service Management (TSM)1
- Suite Certification - Telecommunication and Media Service Management1
Workflow Data Fabric1
- Suite Certification - Workflow Data Fabric1
Benchmarks
How Ondaro compares with partners in the same program and tier.
Against 112 Elite Consulting & Implementation partners
Peer percentileP79
Average across metrics, vs Elite peers
Program percentileP88
vs all 354 Consulting & Implementation partners
Biggest strengthValidated PracticesSign in to see the figures
Biggest gapCSATSign in to see the figures
Partner ScoreP66
150
Above median · Median 129 · Best 293 · 112/112 peers
0.039 peers in this partner's bin300.0
CIS ResourcesP75
181people
Above median · Median 61 · Best 1,304 · 112/112 peers
088 peers in this partner's bin1,399
Product Line AchievementsP88
10
Above median · Median 3 · Best 15 · 112/112 peers
07 peers in this partner's bin15
Validated PracticesSign in to see this benchmark
CSATSign in to see this benchmark
Master Architects (CMA)Sign in to see this benchmark
Architects (CTA)Sign in to see this benchmark
AccreditationsSign in to see this benchmark
Sign in to see every benchmark, including Validated Practices, CSAT, architects and accreditations.
History
How Ondaro has moved: tier journey, Partner Score and every tracked figure month by month.
Partner Score
Nov 2025 – Oct 2026. Higher is better; a score, not a position.
Month by month
End-of-month values from the latest sync in each month; ▲/▼ marks a change from the month before.
- Partner Score150+21Aug−5Sep+2Oct—
- Unique CIS-Certified Resources181−2Aug+2Sep—Oct—
- Product Line Achievements10−3Aug−1Sep+1Oct—
- Certified Technical Architects14−1Aug−1Sep−2Oct—
- Certified Master Architects3−1Aug—Sep—Oct—
- Customer satisfaction (CSAT)4.8+0.2Aug+0.1Sep+0.2Oct+0.1
| Figure | May 2026 | Jun | Jul | Aug | Sep | Oct | Since Nov 2025 |
|---|---|---|---|---|---|---|---|
| Partner Score | 143+3 | 153+10 | 153+1 | 148−5 | 150+2 | 150 | +21 |
| Unique CIS-Certified Resources | 176−6 | 174−2 | 179+5 | 181+2 | 181 | 181 | −2 |
| Product Line Achievements | 12+1 | 12 | 10−2 | 9−1 | 10+1 | 10 | −3 |
| Certified Technical Architects | 19 | 17−2 | 17 | 16−1 | 14−2 | 14 | −1 |
| Certified Master Architects | 3+1 | 3 | 3 | 3 | 3 | 3 | −1 |
| Customer satisfaction (CSAT) | 4.5 | 4.5 | 4.5 | 4.5+0.1 | 4.7+0.2 | 4.8+0.1 | +0.2 |
No ServiceNow partner awards on record.
Solutions & contact
What Ondaro has built on the platform and how to reach them.
Solutions
Counts from ServiceNow's partner listing.
- Offerings
- 6
- Solutions
- 0
- Integrations
- —
- Store apps
- —
Contact
- Website
- ondarowave.com
- Sign in to see email
- Location
- San Diego, California, United States