For a one-page summary, download the tearsheet: https://www.partnerintelligence.now/partners/hitachi-solutions-ltd/tearsheet
Hitachi Solutions, Ltd.
Shinagawa-Ku, Tokyo, Japan4.4 / 5 CSAT
EliteC&I
EliteReseller
SelectService Provider
日本で最長のServiceNowビジネス経験と豊富なスキルで、お客様のServiceNowライフを支援致します。
Synced Source: ServiceNow Partner FinderMethodology
Overview
Key figures for Hitachi Solutions, Ltd., who they are and how ServiceNow scores them.
About Hitachi Solutions, Ltd.
日本で最長のServiceNowビジネス経験と豊富なスキルで、お客様のServiceNowライフを支援致します。
- Programs
- Consulting & ImplementationElite
- ResellerElite
- Service ProviderSelect
- Location
- Shinagawa-Ku, Tokyo, Japan
- Website
- www.hitachi-solutions.com
Scores and position
- Partner Score
- 140
- ServiceNow's published ranking value. Higher is better; it is a score, not a position.
- Partner Finder search position
- —
- Not yet available for this partner.
ServiceNow does not publish how the Partner Score is computed; it may include signals that are not public, such as revenue or internal performance data. We show it as published. How we use it
Capabilities
What Hitachi Solutions, Ltd. is assessed and certified on: product lines, architects, accreditations and certifications.
Product Line Assessments
4 product lines · 4 with a Validated Practice · 0 in 2+ regions
- PLA achieved
- Validated Practice
- Not assessed
- App EngineOct 15, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 2CSAT 4.3 / 5
- Customer Service Management (CSM)Oct 15, 2026
- AMS
- EMEA
- APJ
- Global
Deployments —CSAT —
- Human Resources (HR)Oct 15, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 4CSAT 4.3 / 5
- ITSM StandardOct 15, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 5CSAT 4.8 / 5
| Product line | AMS | EMEA | APJ | Global | Deployments | CSAT |
|---|---|---|---|---|---|---|
App Engine Oct 15, 2026 | 2 | 4.3 / 5 | ||||
Customer Service Management (CSM) Oct 15, 2026 | — | — | ||||
Human Resources (HR) Oct 15, 2026 | 4 | 4.3 / 5 | ||||
ITSM Standard Oct 15, 2026 | 5 | 4.8 / 5 |
Architects and accreditations
As ServiceNow reports them on the partner's profile. Architects are people; accreditations are counted as accreditations.
- CMA
- —
- Certified Master Architects
- CTA
- —
- Certified Technical Architects
- Presales accreditations
- 60
- Certified staff who determine the appropriate products to introduce as a solution.
- Sales accreditations
- 74
- Sales staff who understand the value of the Now Platform and are certified ServiceNow experts.
- Delivery accreditations
- 158
- Internal implementation specialists with industry experience and proven knowledge of the Now Platform.
Certifications
185 certifications · 19 types · 16 product lines. Every certificate held; one person can hold several.
App Engine40
- ServiceNow Certified Application Developer (CAD)40
ITSM Standard39
- Certified Implementation Specialist – Data Foundations (CMDB and CSDM) (CIS-DF (CMDB and CSDM))13
- Certified Implementation Specialist – IT Service Management (CIS-ITSM)13
- Employee Center Accreditation13
Human Resources (HR)22
- Suite Certification - HR Professional22
Customer Service Management (CSM)17
- Suite Certification - CSM Professional17
Strategic Portfolio Management Standard15
- Certified Implementation Specialist – Strategic Portfolio Management (CIS-SPM)15
Now Assist for IT Service Management (ITSM)10
- Suite Certification - Now Assist for IT Service Management (ITSM) Pro Plus Suite10
Software Asset Management (SAM)8
- Certified Implementation Specialist – Software Asset Management (CIS-SAM)8
Vulnerability Response8
- Certified Implementation Specialist – Vulnerability Response (CIS-VR)8
Hardware Asset Management (HAM)6
- Certified Implementation Specialist – Hardware Asset Management (CIS-HAM)6
Now Assist for Creator5
- Now Assist for Creator Implementation Delivery Accreditation5
Risk, Resilience, Sustainability4
- Certified Implementation Specialist – Risk and Compliance (CIS-RC)4
Now Assist for Customer Service Management (CSM)3
- Suite Certification - Now Assist for Customer Service Management (CSM) Pro Plus Suite3
Moveworks2
- Moveworks Agent Studio Fundamentals Delivery Accreditation1
- Moveworks Platform Implementation for Engineers Delivery Accreditation1
Now Assist for HR Service Delivery (HRSD)2
- Suite Certification - Now Assist for HR Service Delivery Pro Plus2
Security Incident Response2
- Certified Implementation Specialist – Security Incident Response (CIS-SIR)2
Workflow Data Fabric2
- Suite Certification - Workflow Data Fabric2
Benchmarks
How Hitachi Solutions, Ltd. compares with partners in the same program and tier.
Against 112 Elite Consulting & Implementation partners
Peer percentileP60
Average across metrics, vs Elite peers
Program percentileP77
vs all 354 Consulting & Implementation partners
Biggest strengthValidated PracticesSign in to see the figures
Biggest gapCSATSign in to see the figures
Partner ScoreP57
140
Above median · Median 129 · Best 293 · 112/112 peers
0.039 peers in this partner's bin300.0
CIS ResourcesP68
109people
Above median · Median 61 · Best 1,304 · 112/112 peers
088 peers in this partner's bin1,399
Product Line AchievementsP62
4
Above median · Median 3 · Best 15 · 112/112 peers
014 peers in this partner's bin15
Validated PracticesSign in to see this benchmark
CSATSign in to see this benchmark
AccreditationsSign in to see this benchmark
Sign in to see every benchmark, including Validated Practices, CSAT, architects and accreditations.
History
How Hitachi Solutions, Ltd. has moved: tier journey, Partner Score and every tracked figure month by month.
Tier journey
Registered → Global Elite
Partner Score
Nov 2025 – Oct 2026. Higher is better; a score, not a position.
Month by month
End-of-month values from the latest sync in each month; ▲/▼ marks a change from the month before.
- Partner Score140+1Aug—Sep−5Oct—
- Unique CIS-Certified Resources109+22Aug+5Sep+3Oct—
- Product Line Achievements4+2Aug—Sep—Oct—
- Customer satisfaction (CSAT)4.4−0.2Aug—Sep−0.1Oct—
| Figure | May 2026 | Jun | Jul | Aug | Sep | Oct | Since Nov 2025 |
|---|---|---|---|---|---|---|---|
| Partner Score | 143 | 143 | 145+2 | 145 | 140−5 | 140 | +1 |
| Unique CIS-Certified Resources | 91−6 | 92+1 | 101+9 | 106+5 | 109+3 | 109 | +22 |
| Product Line Achievements | 3 | 3 | 4+1 | 4 | 4 | 4 | +2 |
| Customer satisfaction (CSAT) | 4.6−0.1 | 4.6 | 4.5−0.1 | 4.5 | 4.4−0.1 | 4.4 | −0.2 |
Awards
3 ServiceNow partner awards
- Undated
Unknown Award
Unknown Award
Unknown Award
Solutions & contact
What Hitachi Solutions, Ltd. has built on the platform and how to reach them.
No offerings, solutions, integrations or Store apps on ServiceNow's listing for this partner.
Contact
- Website
- www.hitachi-solutions.com
- Sign in to see email
- Location
- Shinagawa-Ku, Tokyo, Japan