For a one-page summary, download the tearsheet: https://www.partnerintelligence.now/partners/newrocket-llc/tearsheet
NewRocket LLC
Vista, California, United States4.3 / 5 CSAT
PremierBuild
EliteC&I
EliteReseller
The AI-First ServiceNow Elite Partner for Global Enterprise Leaders. We help clients go beyond pilots into real outcomes with AI that works
Overview
Key figures for NewRocket LLC, who they are and how ServiceNow scores them.
About NewRocket LLC
The AI-First ServiceNow Elite Partner for Global Enterprise Leaders. We help clients go beyond pilots into real outcomes with AI that works
- Programs
- BuildPremier
- Consulting & ImplementationElite
- ResellerElite
- Location
- Vista, California, United States
- Website
- www.newrocket.com
Scores and position
- Partner Score
- 171
- ServiceNow's published ranking value. Higher is better; it is a score, not a position.
- Partner Finder search position
- —
- Not yet available for this partner.
ServiceNow does not publish how the Partner Score is computed; it may include signals that are not public, such as revenue or internal performance data. We show it as published. How we use it
Capabilities
What NewRocket LLC is assessed and certified on: product lines, architects, accreditations and certifications.
Product Line Assessments
12 product lines · 5 with a Validated Practice · 3 in 2+ regions
- PLA achieved
- Validated Practice
- Not assessed
- App EngineOct 15, 2026
- AMS
- EMEA
- APJ
- Global
Deployments —CSAT —
- Customer Service Management (CSM)Oct 15, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 7CSAT 3.4 / 5
- Financial Services Operations - BankingOct 15, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 2CSAT 4.0 / 5
- Hardware Asset Management (HAM)Oct 15, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 2CSAT 5.0 / 5
- Human Resources (HR)Oct 15, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 3CSAT 4.2 / 5
- ITSM ProOct 15, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 2CSAT 4.5 / 5
- ITSM StandardOct 15, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 15CSAT 4.4 / 5
- Risk, Resilience, SustainabilityOct 15, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 4CSAT 4.5 / 5
- Security Incident ResponseOct 15, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 2CSAT 5.0 / 5
- Software Asset Management (SAM)Oct 15, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 2CSAT 4.5 / 5
- Third-party Risk ManagementOct 15, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 2CSAT 5.0 / 5
- Workflow Data FabricOct 15, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 7CSAT 4.3 / 5
| Product line | AMS | EMEA | APJ | Global | Deployments | CSAT |
|---|---|---|---|---|---|---|
App Engine Oct 15, 2026 | — | — | ||||
Customer Service Management (CSM) Oct 15, 2026 | 7 | 3.4 / 5 | ||||
Financial Services Operations - Banking Oct 15, 2026 | 2 | 4.0 / 5 | ||||
Hardware Asset Management (HAM) Oct 15, 2026 | 2 | 5.0 / 5 | ||||
Human Resources (HR) Oct 15, 2026 | 3 | 4.2 / 5 | ||||
ITSM Pro Oct 15, 2026 | 2 | 4.5 / 5 | ||||
ITSM Standard Oct 15, 2026 | 15 | 4.4 / 5 | ||||
Risk, Resilience, Sustainability Oct 15, 2026 | 4 | 4.5 / 5 | ||||
Security Incident Response Oct 15, 2026 | 2 | 5.0 / 5 | ||||
Software Asset Management (SAM) Oct 15, 2026 | 2 | 4.5 / 5 | ||||
Third-party Risk Management Oct 15, 2026 | 2 | 5.0 / 5 | ||||
Workflow Data Fabric Oct 15, 2026 | 7 | 4.3 / 5 |
Architects and accreditations
As ServiceNow reports them on the partner's profile. Architects are people; accreditations are counted as accreditations.
- CMA
- 5
- Certified Master Architects
- CTA
- 23
- Certified Technical Architects
- Presales accreditations
- 99
- Certified staff who determine the appropriate products to introduce as a solution.
- Sales accreditations
- 123
- Sales staff who understand the value of the Now Platform and are certified ServiceNow experts.
- Delivery accreditations
- 266
- Internal implementation specialists with industry experience and proven knowledge of the Now Platform.
Certifications
805 certifications · 36 types · 31 product lines. Every certificate held; one person can hold several.
App Engine139
- ServiceNow Certified Application Developer (CAD)139
ITSM Standard122
- Certified Implementation Specialist – Data Foundations (CMDB and CSDM) (CIS-DF (CMDB and CSDM))47
- Employee Center Accreditation45
- Certified Implementation Specialist – IT Service Management (CIS-ITSM)30
Now Assist for IT Service Management (ITSM)45
- Suite Certification - Now Assist for IT Service Management (ITSM) Pro Plus Suite45
Hardware Asset Management (HAM)44
- Certified Implementation Specialist – Hardware Asset Management (CIS-HAM)44
Now Assist for Creator43
- Now Assist for Creator Implementation Delivery Accreditation43
Customer Service Management (CSM)40
- Suite Certification - CSM Professional40
Human Resources (HR)38
- Suite Certification - HR Professional38
Risk, Resilience, Sustainability38
- Certified Implementation Specialist – Risk and Compliance (CIS-RC)38
Software Asset Management (SAM)31
- Certified Implementation Specialist – Software Asset Management (CIS-SAM)31
ITSM Pro30
- Micro-Certification – DevOps Change Velocity15
- Suite Certification - ITSM Professional15
Strategic Portfolio Management Standard27
- Certified Implementation Specialist – Strategic Portfolio Management (CIS-SPM)27
Moveworks26
- Moveworks Agent Studio Fundamentals Delivery Accreditation13
- Moveworks Platform Implementation for Engineers Delivery Accreditation13
Workflow Data Fabric24
- Suite Certification - Workflow Data Fabric24
Now Assist for HR Service Delivery (HRSD)23
- Suite Certification - Now Assist for HR Service Delivery Pro Plus23
Now Assist for Customer Service Management (CSM)22
- Suite Certification - Now Assist for Customer Service Management (CSM) Pro Plus Suite22
Vulnerability Response17
- Certified Implementation Specialist – Vulnerability Response (CIS-VR)17
Field Service Management (FSM)16
- Certified Implementation Specialist – Field Service Management (CIS-FSM)16
Security Incident Response16
- Certified Implementation Specialist – Security Incident Response (CIS-SIR)16
Business Continuity Management11
- Micro-Certification - Business Continuity Management11
Financial Services Operations - Banking10
- Suite Certification - FSO Banking and Wealth Management Professional10
Telecommunications Network Inventory9
- Telecommunication Network Inventory Delivery Accreditation9
Third-party Risk Management9
- Certified Implementation Specialist – Third-party Risk Management (CIS-TPRM)9
ITOM Visibility6
- Suite Certification - Data Foundations (CMDB and CSDM) Professional3
- Suite Certification – IT Operations Management Visibility (ITOM Visibility)3
Public Sector Digital Services6
- Suite Certification - Public Sector Digital Services (PSDS)6
Telecom Service Management (TSM)3
- Suite Certification - Telecommunication and Media Service Management3
Enterprise Architecture2
- Enterprise Architecture Implementation Delivery Accreditation2
Healthcare & Life Sciences2
- Suite Certification - Healthcare and Life Sciences Management Professional2
Retail Service Management2
- Retail Delivery Accreditation2
Technology Provider Service Management (TPSM)2
- Suite Certification - Technology Provider Service Management2
Strategic Portfolio Management Pro1
- Strategic Planning Delivery Accreditation1
Workplace Service Delivery1
- Suite Certification - Workplace Service Delivery1
Benchmarks
How NewRocket LLC compares with partners in the same program and tier.
Against 113 Elite Consulting & Implementation partners
Peer percentileP78
Average across metrics, vs Elite peers
Program percentileP85
vs all 354 Consulting & Implementation partners
Biggest strengthProduct Line Achievements12 vs peer median 3 · P95
Biggest gapCSATSign in to see the figures
Partner ScoreP77
171
Above median · Median 129 · Best 293 · 113/113 peers
0.025 peers in this partner's bin300.0
CIS ResourcesP81
209people
Above median · Median 60 · Best 1,304 · 113/113 peers
013 peers in this partner's bin1,399
Product Line AchievementsP95
12
Above median · Median 3 · Best 15 · 113/113 peers
05 peers in this partner's bin15
Validated PracticesSign in to see this benchmark
CSATSign in to see this benchmark
Master Architects (CMA)Sign in to see this benchmark
Architects (CTA)Sign in to see this benchmark
AccreditationsSign in to see this benchmark
Sign in to see every benchmark, including Validated Practices, CSAT, architects and accreditations.
History
How NewRocket LLC has moved: tier journey, Partner Score and every tracked figure month by month.
Partner Score
Nov 2025 – Oct 2026. Higher is better; a score, not a position.
Month by month
End-of-month values from the latest sync in each month; ▲/▼ marks a change from the month before.
- Partner Score171+26Aug−1Sep−1Oct—
- Unique CIS-Certified Resources209−20Aug−3Sep−2Oct—
- Product Line Achievements12−4Aug—Sep—Oct—
- Certified Technical Architects23−4Aug—Sep+2Oct+1
- Certified Master Architects5−2Aug−1Sep+1Oct—
- Customer satisfaction (CSAT)4.3−0.2Aug—Sep—Oct—
- Built integrations10Aug—Sep—Oct—
- Store apps13+6Aug—Sep—Oct—
| Figure | May 2026 | Jun | Jul | Aug | Sep | Oct | Since Nov 2025 |
|---|---|---|---|---|---|---|---|
| Partner Score | 159−7 | 167+8 | 173+6 | 172−1 | 171−1 | 171 | +26 |
| Unique CIS-Certified Resources | 220−4 | 213−7 | 214+1 | 211−3 | 209−2 | 209 | −20 |
| Product Line Achievements | 10+1 | 11+1 | 12+1 | 12 | 12 | 12 | −4 |
| Certified Technical Architects | 23−2 | 21−2 | 20−1 | 20 | 22+2 | 23+1 | −4 |
| Certified Master Architects | 5 | 5 | 5 | 4−1 | 5+1 | 5 | −2 |
| Customer satisfaction (CSAT) | 4.2 | 4.3+0.1 | 4.4+0.1 | 4.4 | 4.3 | 4.3 | −0.2 |
| Built integrations | 1 | 1 | 1 | 1 | 1 | 1 | 0 |
| Store apps | 12+1 | 13+1 | 13 | 13 | 13 | 13 | +6 |
No ServiceNow partner awards on record.
Solutions & contact
What NewRocket LLC has built on the platform and how to reach them.
Solutions
Counts from ServiceNow's partner listing.
- Offerings
- 3
- Solutions
- 0
- Integrations
- 1
- Store apps
- 13
Contact
- Website
- www.newrocket.com
- Sign in to see email
- Location
- Vista, California, United States