For a one-page summary, download the tearsheet: https://www.partnerintelligence.now/partners/genpact/tearsheet
Genpact
London, London, United Kingdom4.7 / 5 CSAT
RegisteredBuild
EliteC&I
EliteReseller
EliteService Provider
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future.
Overview
Key figures for Genpact, who they are and how ServiceNow scores them.
About Genpact
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future.
- Programs
- BuildRegistered
- Consulting & ImplementationElite
- ResellerElite
- Service ProviderElite
- Location
- London, London, United Kingdom
- Website
- www.genpact.com
Scores and position
- Partner Score
- 238
- ServiceNow's published ranking value. Higher is better; it is a score, not a position.
- Partner Finder search position
- —
- Not yet available for this partner.
ServiceNow does not publish how the Partner Score is computed; it may include signals that are not public, such as revenue or internal performance data. We show it as published. How we use it
Capabilities
What Genpact is assessed and certified on: product lines, architects, accreditations and certifications.
Product Line Assessments
5 product lines · 0 with a Validated Practice · 1 in 2+ regions
- PLA achieved
- Validated Practice
- Not assessed
- Customer Service Management (CSM)Oct 14, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 2CSAT 5.0 / 5
- ITOM VisibilityOct 14, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 2CSAT 5.0 / 5
- ITSM ProOct 14, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 4CSAT 5.0 / 5
- ITSM StandardOct 14, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 5CSAT 4.4 / 5
- Now Assist for IT Service Management (ITSM)Oct 14, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 2CSAT 5.0 / 5
| Product line | AMS | EMEA | APJ | Global | Deployments | CSAT |
|---|---|---|---|---|---|---|
Customer Service Management (CSM) Oct 14, 2026 | 2 | 5.0 / 5 | ||||
ITOM Visibility Oct 14, 2026 | 2 | 5.0 / 5 | ||||
ITSM Pro Oct 14, 2026 | 4 | 5.0 / 5 | ||||
ITSM Standard Oct 14, 2026 | 5 | 4.4 / 5 | ||||
Now Assist for IT Service Management (ITSM) Oct 14, 2026 | 2 | 5.0 / 5 |
Architects and accreditations
As ServiceNow reports them on the partner's profile. Architects are people; accreditations are counted as accreditations.
- CMA
- 3
- Certified Master Architects
- CTA
- 11
- Certified Technical Architects
- Presales accreditations
- 82
- Certified staff who determine the appropriate products to introduce as a solution.
- Sales accreditations
- 66
- Sales staff who understand the value of the Now Platform and are certified ServiceNow experts.
- Delivery accreditations
- 360
- Internal implementation specialists with industry experience and proven knowledge of the Now Platform.
Certifications
733 certifications · 31 types · 26 product lines. Every certificate held; one person can hold several.
App Engine280
- ServiceNow Certified Application Developer (CAD)280
Now Assist for Creator107
- Now Assist for Creator Implementation Delivery Accreditation107
Customer Service Management (CSM)42
- Suite Certification - CSM Professional42
Hardware Asset Management (HAM)30
- Certified Implementation Specialist – Hardware Asset Management (CIS-HAM)30
Risk, Resilience, Sustainability29
- Certified Implementation Specialist – Risk and Compliance (CIS-RC)29
ITSM Pro28
- Employee Center Accreditation14
- Micro-Certification – DevOps Change Velocity7
- Suite Certification - ITSM Professional7
Now Assist for IT Service Management (ITSM)24
- Suite Certification - Now Assist for IT Service Management (ITSM) Pro Plus Suite24
Strategic Portfolio Management Standard24
- Certified Implementation Specialist – Strategic Portfolio Management (CIS-SPM)24
Enterprise Architecture22
- Certified Implementation Specialist – Data Foundations (CMDB and CSDM) (CIS-DF (CMDB and CSDM))18
- Enterprise Architecture Implementation Delivery Accreditation4
Financial Services Operations - Banking21
- Suite Certification - FSO Banking and Wealth Management Professional21
Human Resources (HR)20
- Suite Certification - HR Professional20
Moveworks20
- Moveworks Agent Studio Fundamentals Delivery Accreditation10
- Moveworks Platform Implementation for Engineers Delivery Accreditation10
Now Assist for Customer Service Management (CSM)15
- Suite Certification - Now Assist for Customer Service Management (CSM) Pro Plus Suite15
Software Asset Management (SAM)15
- Certified Implementation Specialist – Software Asset Management (CIS-SAM)15
ITOM Visibility12
- Suite Certification - Data Foundations (CMDB and CSDM) Professional6
- Suite Certification – IT Operations Management Visibility (ITOM Visibility)6
Now Assist for HR Service Delivery (HRSD)10
- Suite Certification - Now Assist for HR Service Delivery Pro Plus10
Vulnerability Response8
- Certified Implementation Specialist – Vulnerability Response (CIS-VR)8
ITSM Standard7
- Certified Implementation Specialist – IT Service Management (CIS-ITSM)7
Field Service Management (FSM)4
- Certified Implementation Specialist – Field Service Management (CIS-FSM)4
Healthcare & Life Sciences4
- Suite Certification - Healthcare and Life Sciences Management Professional4
Security Incident Response4
- Certified Implementation Specialist – Security Incident Response (CIS-SIR)4
Third-party Risk Management3
- Certified Implementation Specialist – Third-party Risk Management (CIS-TPRM)3
Business Continuity Management1
- Micro-Certification - Business Continuity Management1
Operational Technology Management1
- Delivery Accreditation - Operational Technology1
Retail Service Management1
- Retail Delivery Accreditation1
Workflow Data Fabric1
- Suite Certification - Workflow Data Fabric1
Benchmarks
How Genpact compares with partners in the same program and tier.
Against 112 Elite Consulting & Implementation partners
Peer percentileP71
Average across metrics, vs Elite peers
Program percentileP80
vs all 353 Consulting & Implementation partners
Biggest strengthPartner Score238 vs peer median 129 · P95
Biggest gapValidated PracticesSign in to see the figures
Partner ScoreP95
238
Above median · Median 129 · Best 293 · 112/112 peers
0.09 peers in this partner's bin300.0
CIS ResourcesP85
306people
Above median · Median 61 · Best 1,304 · 112/112 peers
013 peers in this partner's bin1,399
Product Line AchievementsP68
5
Above median · Median 3 · Best 15 · 112/112 peers
014 peers in this partner's bin15
Validated PracticesSign in to see this benchmark
CSATSign in to see this benchmark
Master Architects (CMA)Sign in to see this benchmark
Architects (CTA)Sign in to see this benchmark
AccreditationsSign in to see this benchmark
Sign in to see every benchmark, including Validated Practices, CSAT, architects and accreditations.
History
How Genpact has moved: tier journey, Partner Score and every tracked figure month by month.
Partner Score
Nov 2025 – Oct 2026. Higher is better; a score, not a position.
Month by month
End-of-month values from the latest sync in each month; ▲/▼ marks a change from the month before.
- Partner Score238+105Aug+7Sep+40Oct—
- Unique CIS-Certified Resources306+65Aug+14Sep+18Oct—
- Product Line Achievements5+4Aug—Sep+4Oct—
- Certified Technical Architects11+8Aug+1Sep+2Oct—
- Certified Master Architects30Aug—Sep—Oct—
- Customer satisfaction (CSAT)4.7+0.2Aug—Sep+0.1Oct+0.1
| Figure | May 2026 | Jun | Jul | Aug | Sep | Oct | Since Nov 2025 |
|---|---|---|---|---|---|---|---|
| Partner Score | 179−2 | 180+1 | 191+11 | 198+7 | 238+40 | 238 | +105 |
| Unique CIS-Certified Resources | 271+2 | 275+4 | 274−1 | 288+14 | 306+18 | 306 | +65 |
| Product Line Achievements | 2 | 2 | 1−1 | 1 | 5+4 | 5 | +4 |
| Certified Technical Architects | 9+2 | 8−1 | 8 | 9+1 | 11+2 | 11 | +8 |
| Certified Master Architects | 3 | 3 | 3 | 3 | 3 | 3 | 0 |
| Customer satisfaction (CSAT) | 4.5+0.1 | 4.5 | 4.5 | 4.5 | 4.6+0.1 | 4.7+0.1 | +0.2 |
Awards
1 ServiceNow partner award
- Undated
Unknown Award
Solutions & contact
What Genpact has built on the platform and how to reach them.
Solutions
Counts from ServiceNow's partner listing.
- Offerings
- 5
- Solutions
- 0
- Integrations
- —
- Store apps
- —
Contact
- Website
- www.genpact.com
- Sign in to see email
- Location
- London, London, United Kingdom