For a one-page summary, download the tearsheet: https://www.partnerintelligence.now/partners/softact-solutions-llc/tearsheet
SOFTACT Solutions, LLC.
Augusta, Georgia, United States5.0 / 5 CSAT
SelectBuild
EliteC&I
SelectReseller
RegisteredService Provider
SOFTACT Solutions is a Woman Owned Small Business (WOSB) with a Top Secret Facility Clearance.
Overview
Key figures for SOFTACT Solutions, LLC., who they are and how ServiceNow scores them.
About SOFTACT Solutions, LLC.
SOFTACT Solutions is a Woman Owned Small Business (WOSB) with a Top Secret Facility Clearance.
- Programs
- BuildSelect
- Consulting & ImplementationElite
- ResellerSelect
- Service ProviderRegistered
- Location
- Augusta, Georgia, United States
- Website
- www.softactsolutions.com
Scores and position
- Partner Score
- 101
- ServiceNow's published ranking value. Higher is better; it is a score, not a position.
- Partner Finder search position
- —
- Not yet available for this partner.
ServiceNow does not publish how the Partner Score is computed; it may include signals that are not public, such as revenue or internal performance data. We show it as published. How we use it
Capabilities
What SOFTACT Solutions, LLC. is assessed and certified on: product lines, architects, accreditations and certifications.
Product Line Assessments
4 product lines · 0 with a Validated Practice · 0 in 2+ regions
- PLA achieved
- Validated Practice
- Not assessed
- App EngineOct 15, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 2CSAT 5.0 / 5
- Customer Service Management (CSM)Oct 15, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 1CSAT 5.0 / 5
- Field Service Management (FSM)Oct 15, 2026
- AMS
- EMEA
- APJ
- Global
Deployments —CSAT —
- Hardware Asset Management (HAM)Oct 15, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 4CSAT 5.0 / 5
| Product line | AMS | EMEA | APJ | Global | Deployments | CSAT |
|---|---|---|---|---|---|---|
App Engine Oct 15, 2026 | 2 | 5.0 / 5 | ||||
Customer Service Management (CSM) Oct 15, 2026 | 1 | 5.0 / 5 | ||||
Field Service Management (FSM) Oct 15, 2026 | — | — | ||||
Hardware Asset Management (HAM) Oct 15, 2026 | 4 | 5.0 / 5 |
Architects and accreditations
As ServiceNow reports them on the partner's profile. Architects are people; accreditations are counted as accreditations.
- CMA
- —
- Certified Master Architects
- CTA
- 3
- Certified Technical Architects
- Presales accreditations
- 15
- Certified staff who determine the appropriate products to introduce as a solution.
- Sales accreditations
- 8
- Sales staff who understand the value of the Now Platform and are certified ServiceNow experts.
- Delivery accreditations
- 26
- Internal implementation specialists with industry experience and proven knowledge of the Now Platform.
Certifications
48 certifications · 11 types · 11 product lines. Every certificate held; one person can hold several.
App Engine14
- ServiceNow Certified Application Developer (CAD)14
Customer Service Management (CSM)8
- Suite Certification - CSM Professional8
Field Service Management (FSM)6
- Certified Implementation Specialist – Field Service Management (CIS-FSM)6
Hardware Asset Management (HAM)6
- Certified Implementation Specialist – Hardware Asset Management (CIS-HAM)6
Now Assist for Customer Service Management (CSM)5
- Suite Certification - Now Assist for Customer Service Management (CSM) Pro Plus Suite5
Software Asset Management (SAM)3
- Certified Implementation Specialist – Software Asset Management (CIS-SAM)3
Human Resources (HR)2
- Suite Certification - HR Professional2
Now Assist for Creator1
- Now Assist for Creator Implementation Delivery Accreditation1
Public Sector Digital Services1
- Suite Certification - Public Sector Digital Services (PSDS)1
Strategic Portfolio Management Standard1
- Certified Implementation Specialist – Strategic Portfolio Management (CIS-SPM)1
Workplace Service Delivery1
- Suite Certification - Workplace Service Delivery1
Benchmarks
How SOFTACT Solutions, LLC. compares with partners in the same program and tier.
Against 112 Elite Consulting & Implementation partners
Peer percentileP40
Average across metrics, vs Elite peers
Program percentileP63
vs all 354 Consulting & Implementation partners
Biggest strengthCSATSign in to see the figures
Biggest gapAccreditationsSign in to see the figures
Partner ScoreP33
101
Below median · Median 129 · Best 293 · 112/112 peers
0.039 peers in this partner's bin300.0
CIS ResourcesP10
22people
Below median · Median 61 · Best 1,304 · 112/112 peers
088 peers in this partner's bin1,399
Product Line AchievementsP62
4
Above median · Median 3 · Best 15 · 112/112 peers
014 peers in this partner's bin15
Validated PracticesSign in to see this benchmark
CSATSign in to see this benchmark
Architects (CTA)Sign in to see this benchmark
AccreditationsSign in to see this benchmark
Sign in to see every benchmark, including Validated Practices, CSAT, architects and accreditations.
History
How SOFTACT Solutions, LLC. has moved: tier journey, Partner Score and every tracked figure month by month.
Partner Score
Nov 2025 – Oct 2026. Higher is better; a score, not a position.
Month by month
End-of-month values from the latest sync in each month; ▲/▼ marks a change from the month before.
- Partner Score101+22Aug—Sep+2Oct—
- Unique CIS-Certified Resources22+1Aug—Sep−1Oct—
- Product Line Achievements4+1Aug—Sep+1Oct—
- Certified Technical Architects3+1Aug—Sep+1Oct—
- Customer satisfaction (CSAT)5.0+0.3Aug—Sep—Oct+0.1
- Built integrations10Aug—Sep—Oct—
| Figure | May 2026 | Jun | Jul | Aug | Sep | Oct | Since Nov 2025 |
|---|---|---|---|---|---|---|---|
| Partner Score | 80+1 | 100+20 | 99−1 | 99 | 101+2 | 101 | +22 |
| Unique CIS-Certified Resources | 21+2 | 21 | 23+2 | 23 | 22−1 | 22 | +1 |
| Product Line Achievements | 3 | 3 | 3 | 3 | 4+1 | 4 | +1 |
| Certified Technical Architects | 2 | 2 | 2 | 2 | 3+1 | 3 | +1 |
| Customer satisfaction (CSAT) | 4.9 | 4.9 | 4.9 | 4.9 | 4.9 | 5.0+0.1 | +0.3 |
| Built integrations | 1 | 1 | 1 | 1 | 1 | 1 | 0 |
Awards
1 ServiceNow partner award
- Undated
Unknown Award
Solutions & contact
What SOFTACT Solutions, LLC. has built on the platform and how to reach them.
Solutions
Counts from ServiceNow's partner listing.
- Offerings
- 0
- Solutions
- 0
- Integrations
- 1
- Store apps
- —
Contact
- Website
- www.softactsolutions.com
- Sign in to see email
- Location
- Augusta, Georgia, United States