For a one-page summary, download the tearsheet: https://www.partnerintelligence.now/partners/protiviti/tearsheet
Protiviti
Milano, Milan, Italy4.4 / 5 CSAT
EliteC&I
PremierReseller
RegisteredService Provider
Protiviti is a global business consulting firm that delivers deep expertise, objective insights, a tailored approach and unparalleled collaboration
Overview
Key figures for Protiviti, who they are and how ServiceNow scores them.
About Protiviti
Protiviti is a global business consulting firm that delivers deep expertise, objective insights, a tailored approach and unparalleled collaboration
- Programs
- Consulting & ImplementationElite
- ResellerPremier
- Service ProviderRegistered
- Location
- Milano, Milan, Italy
- Website
- www.protiviti.com
Scores and position
- Partner Score
- 103
- ServiceNow's published ranking value. Higher is better; it is a score, not a position.
- Partner Finder search position
- —
- Not yet available for this partner.
ServiceNow does not publish how the Partner Score is computed; it may include signals that are not public, such as revenue or internal performance data. We show it as published. How we use it
Capabilities
What Protiviti is assessed and certified on: product lines, architects, accreditations and certifications.
Product Line Assessments
4 product lines · 0 with a Validated Practice · 0 in 2+ regions
- PLA achieved
- Validated Practice
- Not assessed
- App EngineOct 14, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 2CSAT 5.0 / 5
- ITSM StandardOct 14, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 7CSAT 4.9 / 5
- Risk, Resilience, SustainabilityOct 14, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 3CSAT 4.3 / 5
- Strategic Portfolio Management StandardOct 14, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 7CSAT 4.6 / 5
| Product line | AMS | EMEA | APJ | Global | Deployments | CSAT |
|---|---|---|---|---|---|---|
App Engine Oct 14, 2026 | 2 | 5.0 / 5 | ||||
ITSM Standard Oct 14, 2026 | 7 | 4.9 / 5 | ||||
Risk, Resilience, Sustainability Oct 14, 2026 | 3 | 4.3 / 5 | ||||
Strategic Portfolio Management Standard Oct 14, 2026 | 7 | 4.6 / 5 |
Architects and accreditations
As ServiceNow reports them on the partner's profile. Architects are people; accreditations are counted as accreditations.
- CMA
- —
- Certified Master Architects
- CTA
- 4
- Certified Technical Architects
- Presales accreditations
- 108
- Certified staff who determine the appropriate products to introduce as a solution.
- Sales accreditations
- 73
- Sales staff who understand the value of the Now Platform and are certified ServiceNow experts.
- Delivery accreditations
- 81
- Internal implementation specialists with industry experience and proven knowledge of the Now Platform.
Certifications
141 certifications · 22 types · 18 product lines. Every certificate held; one person can hold several.
Third-party Risk Management46
- Certified Implementation Specialist – Risk and Compliance (CIS-RC)39
- Certified Implementation Specialist – Third-party Risk Management (CIS-TPRM)7
ITSM Standard24
- Certified Implementation Specialist – Data Foundations (CMDB and CSDM) (CIS-DF (CMDB and CSDM))8
- Certified Implementation Specialist – IT Service Management (CIS-ITSM)8
- Employee Center Accreditation8
App Engine16
- ServiceNow Certified Application Developer (CAD)16
Customer Service Management (CSM)8
- Suite Certification - CSM Professional8
Strategic Portfolio Management Standard8
- Certified Implementation Specialist – Strategic Portfolio Management (CIS-SPM)8
Now Assist for IT Service Management (ITSM)7
- Suite Certification - Now Assist for IT Service Management (ITSM) Pro Plus Suite7
Security Incident Response5
- Certified Implementation Specialist – Security Incident Response (CIS-SIR)5
Vulnerability Response5
- Certified Implementation Specialist – Vulnerability Response (CIS-VR)5
Moveworks4
- Moveworks Agent Studio Fundamentals Delivery Accreditation2
- Moveworks Platform Implementation for Engineers Delivery Accreditation2
Financial Services Operations - Banking3
- Suite Certification - FSO Banking and Wealth Management Professional3
Human Resources (HR)3
- Suite Certification - HR Professional3
Software Asset Management (SAM)3
- Certified Implementation Specialist – Software Asset Management (CIS-SAM)3
Business Continuity Management2
- Micro-Certification - Business Continuity Management2
Operational Technology Management2
- Delivery Accreditation - Operational Technology2
Workplace Service Delivery2
- Suite Certification - Workplace Service Delivery2
Hardware Asset Management (HAM)1
- Certified Implementation Specialist – Hardware Asset Management (CIS-HAM)1
Now Assist for Creator1
- Now Assist for Creator Implementation Delivery Accreditation1
Now Assist for Customer Service Management (CSM)1
- Suite Certification - Now Assist for Customer Service Management (CSM) Pro Plus Suite1
Benchmarks
How Protiviti compares with partners in the same program and tier.
Against 112 Elite Consulting & Implementation partners
Peer percentileP44
Average across metrics, vs Elite peers
Program percentileP66
vs all 354 Consulting & Implementation partners
Biggest strengthAccreditationsSign in to see the figures
Biggest gapValidated PracticesSign in to see the figures
Partner ScoreP34
103
Below median · Median 129 · Best 293 · 112/112 peers
0.039 peers in this partner's bin300.0
CIS ResourcesP54
63people
Above median · Median 61 · Best 1,304 · 112/112 peers
088 peers in this partner's bin1,399
Product Line AchievementsP52
3
At the peer median · Median 3 · Best 15 · 112/112 peers
025 peers in this partner's bin15
Validated PracticesSign in to see this benchmark
CSATSign in to see this benchmark
Architects (CTA)Sign in to see this benchmark
AccreditationsSign in to see this benchmark
Sign in to see every benchmark, including Validated Practices, CSAT, architects and accreditations.
History
How Protiviti has moved: tier journey, Partner Score and every tracked figure month by month.
Partner Score
Nov 2025 – Oct 2026. Higher is better; a score, not a position.
Month by month
End-of-month values from the latest sync in each month; ▲/▼ marks a change from the month before.
- Partner Score103−16Aug—Sep—Oct—
- Unique CIS-Certified Resources63+13Aug+2Sep—Oct—
- Product Line Achievements3+1Aug—Sep—Oct—
- Certified Technical Architects4+2Aug—Sep—Oct—
- Customer satisfaction (CSAT)4.4+0.4Aug—Sep—Oct+0.1
| Figure | May 2026 | Jun | Jul | Aug | Sep | Oct | Since Nov 2025 |
|---|---|---|---|---|---|---|---|
| Partner Score | 98+1 | 101+4 | 103+1 | 103 | 103 | 103 | −16 |
| Unique CIS-Certified Resources | 61−1 | 59−2 | 61+2 | 63+2 | 63 | 63 | +13 |
| Product Line Achievements | 3 | 3 | 3 | 3 | 3 | 3 | +1 |
| Certified Technical Architects | 4 | 4 | 4 | 4 | 4 | 4 | +2 |
| Customer satisfaction (CSAT) | 4.3 | 4.1−0.2 | 4.3+0.3 | 4.3 | 4.3 | 4.4+0.1 | +0.4 |
No ServiceNow partner awards on record.
Solutions & contact
What Protiviti has built on the platform and how to reach them.
Solutions
Counts from ServiceNow's partner listing.
- Offerings
- 1
- Solutions
- 0
- Integrations
- —
- Store apps
- —
Contact
- Website
- www.protiviti.com
- Sign in to see email
- Location
- Milano, Milan, Italy