For a one-page summary, download the tearsheet: https://www.partnerintelligence.now/partners/icf-resources-llc/tearsheet
ICF
Reston, Virginia, United States4.9 / 5 CSAT
EliteC&I
SelectReseller
RegisteredService Provider
Let's build an AI-ready future
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Overview
Key figures for ICF, who they are and how ServiceNow scores them.
About ICF
Let's build an AI-ready future
- Programs
- Consulting & ImplementationElite
- ResellerSelect
- Service ProviderRegistered
- Location
- Reston, Virginia, United States
- Website
- www.icf.com
Scores and position
- Partner Score
- 118
- ServiceNow's published ranking value. Higher is better; it is a score, not a position.
- Partner Finder search position
- —
- Not yet available for this partner.
ServiceNow does not publish how the Partner Score is computed; it may include signals that are not public, such as revenue or internal performance data. We show it as published. How we use it
Capabilities
What ICF is assessed and certified on: product lines, architects, accreditations and certifications.
Product Line Assessments
9 product lines · 7 with a Validated Practice · 0 in 2+ regions
- PLA achieved
- Validated Practice
- Not assessed
- App EngineOct 15, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 5CSAT 5.0 / 5
- Customer Service Management (CSM)Oct 15, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 4CSAT 5.0 / 5
- Hardware Asset Management (HAM)Oct 15, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 2CSAT 5.0 / 5
- Human Resources (HR)Oct 15, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 6CSAT 5.0 / 5
- ITSM StandardOct 15, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 4CSAT 5.0 / 5
- Software Asset Management (SAM)Oct 15, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 3CSAT 5.0 / 5
- Strategic Portfolio Management ProOct 15, 2026
- AMS
- EMEA
- APJ
- Global
Deployments —CSAT —
- Strategic Portfolio Management StandardOct 15, 2026
- AMS
- EMEA
- APJ
- Global
Deployments —CSAT —
- Workplace Service DeliveryOct 15, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 4CSAT 4.8 / 5
| Product line | AMS | EMEA | APJ | Global | Deployments | CSAT |
|---|---|---|---|---|---|---|
App Engine Oct 15, 2026 | 5 | 5.0 / 5 | ||||
Customer Service Management (CSM) Oct 15, 2026 | 4 | 5.0 / 5 | ||||
Hardware Asset Management (HAM) Oct 15, 2026 | 2 | 5.0 / 5 | ||||
Human Resources (HR) Oct 15, 2026 | 6 | 5.0 / 5 | ||||
ITSM Standard Oct 15, 2026 | 4 | 5.0 / 5 | ||||
Software Asset Management (SAM) Oct 15, 2026 | 3 | 5.0 / 5 | ||||
Strategic Portfolio Management Pro Oct 15, 2026 | — | — | ||||
Strategic Portfolio Management Standard Oct 15, 2026 | — | — | ||||
Workplace Service Delivery Oct 15, 2026 | 4 | 4.8 / 5 |
Architects and accreditations
As ServiceNow reports them on the partner's profile. Architects are people; accreditations are counted as accreditations.
- CMA
- 1
- Certified Master Architects
- CTA
- 4
- Certified Technical Architects
- Presales accreditations
- 30
- Certified staff who determine the appropriate products to introduce as a solution.
- Sales accreditations
- 33
- Sales staff who understand the value of the Now Platform and are certified ServiceNow experts.
- Delivery accreditations
- 59
- Internal implementation specialists with industry experience and proven knowledge of the Now Platform.
Certifications
181 certifications · 31 types · 27 product lines. Every certificate held; one person can hold several.
App Engine55
- ServiceNow Certified Application Developer (CAD)55
ITSM Standard21
- Certified Implementation Specialist – Data Foundations (CMDB and CSDM) (CIS-DF (CMDB and CSDM))12
- Certified Implementation Specialist – IT Service Management (CIS-ITSM)9
Human Resources (HR)13
- Suite Certification - HR Professional13
ITSM Pro12
- Employee Center Accreditation10
- Micro-Certification – DevOps Change Velocity1
- Suite Certification - ITSM Professional1
Hardware Asset Management (HAM)7
- Certified Implementation Specialist – Hardware Asset Management (CIS-HAM)7
Now Assist for Creator7
- Now Assist for Creator Implementation Delivery Accreditation7
Workplace Service Delivery7
- Suite Certification - Workplace Service Delivery7
Customer Service Management (CSM)6
- Suite Certification - CSM Professional6
Now Assist for HR Service Delivery (HRSD)6
- Suite Certification - Now Assist for HR Service Delivery Pro Plus6
Now Assist for IT Service Management (ITSM)6
- Suite Certification - Now Assist for IT Service Management (ITSM) Pro Plus Suite6
Strategic Portfolio Management Standard6
- Certified Implementation Specialist – Strategic Portfolio Management (CIS-SPM)6
Risk, Resilience, Sustainability5
- Certified Implementation Specialist – Risk and Compliance (CIS-RC)5
Software Asset Management (SAM)5
- Certified Implementation Specialist – Software Asset Management (CIS-SAM)5
ITOM Health4
- Suite Certification - Data Foundations (CMDB and CSDM) Professional3
- Suite Certification - IT Operations Management AIOps Enterprise (ITOM AIOps Enterprise)1
Now Assist for Customer Service Management (CSM)4
- Suite Certification - Now Assist for Customer Service Management (CSM) Pro Plus Suite4
Vulnerability Response3
- Certified Implementation Specialist – Vulnerability Response (CIS-VR)3
Enterprise Architecture2
- Enterprise Architecture Implementation Delivery Accreditation2
ITOM Visibility2
- Suite Certification – IT Operations Management Visibility (ITOM Visibility)2
Security Incident Response2
- Certified Implementation Specialist – Security Incident Response (CIS-SIR)2
Business Continuity Management1
- Micro-Certification - Business Continuity Management1
Legal Service Delivery1
- Suite Certification - Legal Service Delivery1
Public Sector Digital Services1
- Suite Certification - Public Sector Digital Services (PSDS)1
Retail Service Management1
- Retail Delivery Accreditation1
Strategic Portfolio Management Pro1
- Strategic Planning Delivery Accreditation1
Telecommunications Network Inventory1
- Telecommunication Network Inventory Delivery Accreditation1
Third-party Risk Management1
- Certified Implementation Specialist – Third-party Risk Management (CIS-TPRM)1
Workflow Data Fabric1
- Suite Certification - Workflow Data Fabric1
Benchmarks
How ICF compares with partners in the same program and tier.
Against 113 Elite Consulting & Implementation partners
Peer percentileP62
Average across metrics, vs Elite peers
Program percentileP81
vs all 354 Consulting & Implementation partners
Biggest strengthValidated PracticesSign in to see the figures
Biggest gapCIS Resources41 vs peer median 60 · P35
Partner ScoreP46
118
Below median · Median 129 · Best 293 · 113/113 peers
0.039 peers in this partner's bin300.0
CIS ResourcesP35
41people
Below median · Median 60 · Best 1,304 · 113/113 peers
089 peers in this partner's bin1,399
Product Line AchievementsP85
9
Above median · Median 3 · Best 15 · 113/113 peers
09 peers in this partner's bin15
Validated PracticesSign in to see this benchmark
CSATSign in to see this benchmark
Master Architects (CMA)Sign in to see this benchmark
Architects (CTA)Sign in to see this benchmark
AccreditationsSign in to see this benchmark
Sign in to see every benchmark, including Validated Practices, CSAT, architects and accreditations.
History
How ICF has moved: tier journey, Partner Score and every tracked figure month by month.
Partner Score
Nov 2025 – Oct 2026. Higher is better; a score, not a position.
Month by month
End-of-month values from the latest sync in each month; ▲/▼ marks a change from the month before.
- Partner Score118+22Aug—Sep+2Oct—
- Unique CIS-Certified Resources41−9Aug—Sep−3Oct—
- Product Line Achievements9+3Aug—Sep+1Oct—
- Certified Technical Architects4−1Aug−1Sep—Oct—
- Certified Master Architects10Aug—Sep—Oct—
- Customer satisfaction (CSAT)4.9+0.3Aug—Sep—Oct—
| Figure | May 2026 | Jun | Jul | Aug | Sep | Oct | Since Nov 2025 |
|---|---|---|---|---|---|---|---|
| Partner Score | 104+4 | 114+10 | 116+2 | 116 | 118+2 | 118 | +22 |
| Unique CIS-Certified Resources | 42−1 | 43+1 | 44+1 | 44 | 41−3 | 41 | −9 |
| Product Line Achievements | 8 | 8 | 8 | 8 | 9+1 | 9 | +3 |
| Certified Technical Architects | 5 | 5 | 5 | 4−1 | 4 | 4 | −1 |
| Certified Master Architects | 1 | 1 | 1 | 1 | 1 | 1 | 0 |
| Customer satisfaction (CSAT) | 4.9+0.1 | 4.9 | 4.9 | 4.9 | 4.9 | 4.9 | +0.3 |
No ServiceNow partner awards on record.
Solutions & contact
What ICF has built on the platform and how to reach them.
Solutions
Counts from ServiceNow's partner listing.
- Offerings
- 1
- Solutions
- 0
- Integrations
- —
- Store apps
- —
Contact
- Website
- www.icf.com
- Sign in to see email
- Location
- Reston, Virginia, United States