For a one-page summary, download the tearsheet: https://www.partnerintelligence.now/partners/swisscom-schweiz-ag/tearsheet
Swisscom (Schweiz) AG
Worblaufen, Bern, Switzerland4.9 / 5 CSAT
PremierBuild
EliteC&I
PremierReseller
EliteService Provider
Swisscom is innovating the digital future of the Swiss economy through a commitment to responsibility and a strong emphasis on customer value.
Overview
Key figures for Swisscom (Schweiz) AG, who they are and how ServiceNow scores them.
About Swisscom (Schweiz) AG
Swisscom is innovating the digital future of the Swiss economy through a commitment to responsibility and a strong emphasis on customer value.
- Programs
- BuildPremier
- Consulting & ImplementationElite
- ResellerPremier
- Service ProviderElite
- Location
- Worblaufen, Bern, Switzerland
Scores and position
- Partner Score
- 184
- ServiceNow's published ranking value. Higher is better; it is a score, not a position.
- Partner Finder search position
- —
- Not yet available for this partner.
ServiceNow does not publish how the Partner Score is computed; it may include signals that are not public, such as revenue or internal performance data. We show it as published. How we use it
Capabilities
What Swisscom (Schweiz) AG is assessed and certified on: product lines, architects, accreditations and certifications.
Product Line Assessments
5 product lines · 1 with a Validated Practice · 0 in 2+ regions
- PLA achieved
- Validated Practice
- Not assessed
- App EngineOct 14, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 4CSAT 4.9 / 5
- Customer Service Management (CSM)Oct 14, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 11CSAT 5.0 / 5
- ITOM VisibilityOct 14, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 2CSAT 5.0 / 5
- ITSM StandardOct 14, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 9CSAT 5.0 / 5
- Strategic Portfolio Management StandardOct 14, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 2CSAT 5.0 / 5
| Product line | AMS | EMEA | APJ | Global | Deployments | CSAT |
|---|---|---|---|---|---|---|
App Engine Oct 14, 2026 | 4 | 4.9 / 5 | ||||
Customer Service Management (CSM) Oct 14, 2026 | 11 | 5.0 / 5 | ||||
ITOM Visibility Oct 14, 2026 | 2 | 5.0 / 5 | ||||
ITSM Standard Oct 14, 2026 | 9 | 5.0 / 5 | ||||
Strategic Portfolio Management Standard Oct 14, 2026 | 2 | 5.0 / 5 |
Architects and accreditations
As ServiceNow reports them on the partner's profile. Architects are people; accreditations are counted as accreditations.
- CMA
- 2
- Certified Master Architects
- CTA
- 5
- Certified Technical Architects
- Presales accreditations
- 25
- Certified staff who determine the appropriate products to introduce as a solution.
- Sales accreditations
- 24
- Sales staff who understand the value of the Now Platform and are certified ServiceNow experts.
- Delivery accreditations
- 49
- Internal implementation specialists with industry experience and proven knowledge of the Now Platform.
Certifications
112 certifications · 22 types · 18 product lines. Every certificate held; one person can hold several.
App Engine33
- ServiceNow Certified Application Developer (CAD)33
ITSM Standard30
- Certified Implementation Specialist – Data Foundations (CMDB and CSDM) (CIS-DF (CMDB and CSDM))11
- Employee Center Accreditation10
- Certified Implementation Specialist – IT Service Management (CIS-ITSM)9
ITOM Visibility10
- Suite Certification - Data Foundations (CMDB and CSDM) Professional5
- Suite Certification – IT Operations Management Visibility (ITOM Visibility)5
Customer Service Management (CSM)5
- Suite Certification - CSM Professional5
Strategic Portfolio Management Standard5
- Certified Implementation Specialist – Strategic Portfolio Management (CIS-SPM)5
Now Assist for IT Service Management (ITSM)4
- Suite Certification - Now Assist for IT Service Management (ITSM) Pro Plus Suite4
Risk, Resilience, Sustainability4
- Certified Implementation Specialist – Risk and Compliance (CIS-RC)4
Now Assist for Creator3
- Now Assist for Creator Implementation Delivery Accreditation3
Security Incident Response3
- Certified Implementation Specialist – Security Incident Response (CIS-SIR)3
Vulnerability Response3
- Certified Implementation Specialist – Vulnerability Response (CIS-VR)3
Human Resources (HR)2
- Suite Certification - HR Professional2
ITSM Pro2
- Micro-Certification – DevOps Change Velocity1
- Suite Certification - ITSM Professional1
Now Assist for Customer Service Management (CSM)2
- Suite Certification - Now Assist for Customer Service Management (CSM) Pro Plus Suite2
Software Asset Management (SAM)2
- Certified Implementation Specialist – Software Asset Management (CIS-SAM)2
Business Continuity Management1
- Micro-Certification - Business Continuity Management1
Enterprise Architecture1
- Enterprise Architecture Implementation Delivery Accreditation1
Financial Services Operations - Banking1
- Suite Certification - FSO Banking and Wealth Management Professional1
Workplace Service Delivery1
- Suite Certification - Workplace Service Delivery1
Benchmarks
How Swisscom (Schweiz) AG compares with partners in the same program and tier.
Against 113 Elite Consulting & Implementation partners
Peer percentileP61
Average across metrics, vs Elite peers
Program percentileP80
vs all 354 Consulting & Implementation partners
Biggest strengthPartner Score184 vs peer median 129 · P83
Biggest gapAccreditationsSign in to see the figures
Partner ScoreP83
184
Above median · Median 129 · Best 293 · 113/113 peers
0.025 peers in this partner's bin300.0
CIS ResourcesP37
44people
Below median · Median 60 · Best 1,304 · 113/113 peers
089 peers in this partner's bin1,399
Product Line AchievementsP69
5
Above median · Median 3 · Best 15 · 113/113 peers
014 peers in this partner's bin15
Validated PracticesSign in to see this benchmark
CSATSign in to see this benchmark
Master Architects (CMA)Sign in to see this benchmark
Architects (CTA)Sign in to see this benchmark
AccreditationsSign in to see this benchmark
Sign in to see every benchmark, including Validated Practices, CSAT, architects and accreditations.
History
How Swisscom (Schweiz) AG has moved: tier journey, Partner Score and every tracked figure month by month.
Partner Score
Nov 2025 – Oct 2026. Higher is better; a score, not a position.
Month by month
End-of-month values from the latest sync in each month; ▲/▼ marks a change from the month before.
- Partner Score184+30Aug+3Sep—Oct—
- Unique CIS-Certified Resources44+7Aug—Sep+2Oct—
- Product Line Achievements5+1Aug+1Sep—Oct—
- Certified Technical Architects50Aug—Sep—Oct—
- Certified Master Architects2−1Aug—Sep—Oct−1
- Customer satisfaction (CSAT)4.9+0.2Aug—Sep—Oct—
- Built integrations10Aug—Sep—Oct—
- Store apps70Aug—Sep—Oct—
| Figure | May 2026 | Jun | Jul | Aug | Sep | Oct | Since Nov 2025 |
|---|---|---|---|---|---|---|---|
| Partner Score | 179 | 182+3 | 181−1 | 184+3 | 184 | 184 | +30 |
| Unique CIS-Certified Resources | 38 | 40+2 | 42+2 | 42 | 44+2 | 44 | +7 |
| Product Line Achievements | 4 | 4 | 4 | 5+1 | 5 | 5 | +1 |
| Certified Technical Architects | 5+1 | 5 | 5 | 5 | 5 | 5 | 0 |
| Certified Master Architects | 3 | 3 | 3 | 3 | 3 | 2−1 | −1 |
| Customer satisfaction (CSAT) | 4.9+0.1 | 4.9 | 4.9 | 4.9 | 4.9 | 4.9 | +0.2 |
| Built integrations | 1 | 1 | 1 | 1 | 1 | 1 | 0 |
| Store apps | 7 | 7 | 7 | 7 | 7 | 7 | 0 |
No ServiceNow partner awards on record.
Solutions & contact
What Swisscom (Schweiz) AG has built on the platform and how to reach them.
Solutions
Counts from ServiceNow's partner listing.
- Offerings
- 0
- Solutions
- 1
- Integrations
- 1
- Store apps
- 7
Contact
- Sign in to see email
- Location
- Worblaufen, Bern, Switzerland