For a one-page summary, download the tearsheet: https://www.partnerintelligence.now/partners/kaptius-ltd-cts-group-ltd/tearsheet
Kaptius
Orpington, Kent, United Kingdom4.6 / 5 CSAT
PremierC&I
SelectReseller
Engineering-first ServiceNow partner turning agentic AI into real business outcomes — faster, leaner, and built around what matters most: results.
Synced Source: ServiceNow Partner FinderMethodology
Overview
Key figures for Kaptius, who they are and how ServiceNow scores them.
About Kaptius
Engineering-first ServiceNow partner turning agentic AI into real business outcomes — faster, leaner, and built around what matters most: results.
- Programs
- Consulting & ImplementationPremier
- ResellerSelect
- Location
- Orpington, Kent, United Kingdom
- Website
- www.kaptius.com
Scores and position
- Partner Score
- 117
- ServiceNow's published ranking value. Higher is better; it is a score, not a position.
- Partner Finder search position
- —
- Not yet available for this partner.
ServiceNow does not publish how the Partner Score is computed; it may include signals that are not public, such as revenue or internal performance data. We show it as published. How we use it
Capabilities
What Kaptius is assessed and certified on: product lines, architects, accreditations and certifications.
Product Line Assessments
10 product lines · 9 with a Validated Practice · 0 in 2+ regions
- PLA achieved
- Validated Practice
- Not assessed
- App EngineOct 15, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 2CSAT 5.0 / 5
- Customer Service Management (CSM)Oct 15, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 6CSAT 4.8 / 5
- Field Service Management (FSM)Oct 15, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 2CSAT 5.0 / 5
- ITOM VisibilityOct 15, 2026
- AMS
- EMEA
- APJ
- Global
Deployments —CSAT —
- ITSM ProOct 15, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 5CSAT 4.7 / 5
- ITSM StandardOct 15, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 8CSAT 4.2 / 5
- Manufacturing Commercial OperationsOct 15, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 1CSAT 5.0 / 5
- Now Assist for Customer Service Management (CSM)Oct 15, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 3CSAT 4.8 / 5
- Now Assist for IT Service Management (ITSM)Oct 15, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 2CSAT 4.8 / 5
- Risk, Resilience, SustainabilityOct 15, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 2CSAT 5.0 / 5
| Product line | AMS | EMEA | APJ | Global | Deployments | CSAT |
|---|---|---|---|---|---|---|
App Engine Oct 15, 2026 | 2 | 5.0 / 5 | ||||
Customer Service Management (CSM) Oct 15, 2026 | 6 | 4.8 / 5 | ||||
Field Service Management (FSM) Oct 15, 2026 | 2 | 5.0 / 5 | ||||
ITOM Visibility Oct 15, 2026 | — | — | ||||
ITSM Pro Oct 15, 2026 | 5 | 4.7 / 5 | ||||
ITSM Standard Oct 15, 2026 | 8 | 4.2 / 5 | ||||
Manufacturing Commercial Operations Oct 15, 2026 | 1 | 5.0 / 5 | ||||
Now Assist for Customer Service Management (CSM) Oct 15, 2026 | 3 | 4.8 / 5 | ||||
Now Assist for IT Service Management (ITSM) Oct 15, 2026 | 2 | 4.8 / 5 | ||||
Risk, Resilience, Sustainability Oct 15, 2026 | 2 | 5.0 / 5 |
Architects and accreditations
As ServiceNow reports them on the partner's profile. Architects are people; accreditations are counted as accreditations.
- CMA
- 1
- Certified Master Architects
- CTA
- 4
- Certified Technical Architects
- Presales accreditations
- 33
- Certified staff who determine the appropriate products to introduce as a solution.
- Sales accreditations
- 34
- Sales staff who understand the value of the Now Platform and are certified ServiceNow experts.
- Delivery accreditations
- 99
- Internal implementation specialists with industry experience and proven knowledge of the Now Platform.
Certifications
395 certifications · 33 types · 28 product lines. Every certificate held; one person can hold several.
ITSM Pro105
- Employee Center Accreditation53
- Micro-Certification – DevOps Change Velocity26
- Suite Certification - ITSM Professional26
ITSM Standard81
- Certified Implementation Specialist – Data Foundations (CMDB and CSDM) (CIS-DF (CMDB and CSDM))54
- Certified Implementation Specialist – IT Service Management (CIS-ITSM)27
App Engine42
- ServiceNow Certified Application Developer (CAD)42
Now Assist for IT Service Management (ITSM)33
- Suite Certification - Now Assist for IT Service Management (ITSM) Pro Plus Suite33
Customer Service Management (CSM)18
- Suite Certification - CSM Professional18
Manufacturing Commercial Operations16
- Manufacturing Commercial Operations Delivery Accreditation16
Now Assist for Customer Service Management (CSM)14
- Suite Certification - Now Assist for Customer Service Management (CSM) Pro Plus Suite14
ITOM Visibility13
- Suite Certification - Data Foundations (CMDB and CSDM) Professional8
- Suite Certification – IT Operations Management Visibility (ITOM Visibility)5
Business Continuity Management11
- Certified Implementation Specialist – Risk and Compliance (CIS-RC)10
- Micro-Certification - Business Continuity Management1
Workplace Service Delivery9
- Suite Certification - Workplace Service Delivery9
Now Assist for Creator8
- Now Assist for Creator Implementation Delivery Accreditation8
Human Resources (HR)6
- Suite Certification - HR Professional6
Field Service Management (FSM)5
- Certified Implementation Specialist – Field Service Management (CIS-FSM)5
Hardware Asset Management (HAM)5
- Certified Implementation Specialist – Hardware Asset Management (CIS-HAM)5
Now Assist for HR Service Delivery (HRSD)5
- Suite Certification - Now Assist for HR Service Delivery Pro Plus5
Software Asset Management (SAM)4
- Certified Implementation Specialist – Software Asset Management (CIS-SAM)4
Workflow Data Fabric4
- Suite Certification - Workflow Data Fabric4
ITOM Health3
- Suite Certification - IT Operations Management AIOps Enterprise (ITOM AIOps Enterprise)3
Third-party Risk Management3
- Certified Implementation Specialist – Third-party Risk Management (CIS-TPRM)3
Strategic Portfolio Management Standard2
- Certified Implementation Specialist – Strategic Portfolio Management (CIS-SPM)2
Enterprise Architecture1
- Enterprise Architecture Implementation Delivery Accreditation1
Financial Services Operations - Banking1
- Suite Certification - FSO Banking and Wealth Management Professional1
Healthcare & Life Sciences1
- Suite Certification - Healthcare and Life Sciences Management Professional1
Legal Service Delivery1
- Suite Certification - Legal Service Delivery1
Security Incident Response1
- Certified Implementation Specialist – Security Incident Response (CIS-SIR)1
Technology Provider Service Management (TPSM)1
- Suite Certification - Technology Provider Service Management1
Telecom Service Management (TSM)1
- Suite Certification - Telecommunication and Media Service Management1
Vulnerability Response1
- Certified Implementation Specialist – Vulnerability Response (CIS-VR)1
Benchmarks
How Kaptius compares with partners in the same program and tier.
Against 137 Premier Consulting & Implementation partners
Peer percentileP88
Average across metrics, vs Premier peers
Program percentileP79
vs all 354 Consulting & Implementation partners
Biggest strengthProduct Line Achievements10 vs peer median 0 · P99
Biggest gapCSATSign in to see the figures
Partner ScoreP93
117
Above median · Median 71 · Best 138 · 137/137 peers
20.018 peers in this partner's bin140.0
CIS ResourcesP96
85people
Above median · Median 20 · Best 164 · 137/137 peers
02 peers in this partner's bin174
Product Line AchievementsP99
10
Above median · Median 0 · Best 11 · 137/137 peers
02 peers in this partner's bin11
Validated PracticesSign in to see this benchmark
CSATSign in to see this benchmark
Master Architects (CMA)Sign in to see this benchmark
Architects (CTA)Sign in to see this benchmark
AccreditationsSign in to see this benchmark
Sign in to see every benchmark, including Validated Practices, CSAT, architects and accreditations.
History
How Kaptius has moved: tier journey, Partner Score and every tracked figure month by month.
Partner Score
Nov 2025 – Oct 2026. Higher is better; a score, not a position.
Month by month
End-of-month values from the latest sync in each month; ▲/▼ marks a change from the month before.
- Partner Score117+24Aug+4Sep+4Oct—
- Unique CIS-Certified Resources85+33Aug−1Sep—Oct—
- Product Line Achievements10+8Aug+2Sep+1Oct—
- Certified Technical Architects4−1Aug—Sep—Oct+1
- Certified Master Architects10Aug—Sep—Oct—
- Customer satisfaction (CSAT)4.60Aug−0.1Sep−0.1Oct—
| Figure | May 2026 | Jun | Jul | Aug | Sep | Oct | Since Nov 2025 |
|---|---|---|---|---|---|---|---|
| Partner Score | 94+2 | 106+12 | 109+3 | 113+4 | 117+4 | 117 | +24 |
| Unique CIS-Certified Resources | 60+3 | 66+6 | 86+20 | 85−1 | 85 | 85 | +33 |
| Product Line Achievements | 4+1 | 5+1 | 7+2 | 9+2 | 10+1 | 10 | +8 |
| Certified Technical Architects | 3 | 3 | 3 | 3 | 3 | 4+1 | −1 |
| Certified Master Architects | 1 | 1 | 1 | 1 | 1 | 1 | 0 |
| Customer satisfaction (CSAT) | 4.9 | 4.9 | 4.9 | 4.7−0.1 | 4.6−0.1 | 4.6 | 0 |
No ServiceNow partner awards on record.
Solutions & contact
What Kaptius has built on the platform and how to reach them.
Solutions
Counts from ServiceNow's partner listing.
- Offerings
- 1
- Solutions
- 0
- Integrations
- —
- Store apps
- —
Contact
- Website
- www.kaptius.com
- Sign in to see email
- Location
- Orpington, Kent, United Kingdom