For a one-page summary, download the tearsheet: https://www.partnerintelligence.now/partners/epicon-it-solutions-pty-ltd/tearsheet
Epicon IT Solutions Pty Ltd
Canberra, Australian Capital Territory, Australia4.8 / 5 CSAT
PremierC&I
RegisteredReseller
PremierService Provider
Epicon, part of the Versent Group
Overview
Key figures for Epicon IT Solutions Pty Ltd, who they are and how ServiceNow scores them.
About Epicon IT Solutions Pty Ltd
Epicon, part of the Versent Group
- Programs
- Consulting & ImplementationPremier
- ResellerRegistered
- Service ProviderPremier
- Location
- Canberra, Australian Capital Territory, Australia
- Website
- www.epicon.com
Scores and position
- Partner Score
- 112
- ServiceNow's published ranking value. Higher is better; it is a score, not a position.
- Partner Finder search position
- —
- Not yet available for this partner.
ServiceNow does not publish how the Partner Score is computed; it may include signals that are not public, such as revenue or internal performance data. We show it as published. How we use it
Capabilities
What Epicon IT Solutions Pty Ltd is assessed and certified on: product lines, architects, accreditations and certifications.
Product Line Assessments
5 product lines · 2 with a Validated Practice · 0 in 2+ regions
- PLA achieved
- Validated Practice
- Not assessed
- Customer Service Management (CSM)Oct 15, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 6CSAT 4.8 / 5
- Hardware Asset Management (HAM)Oct 15, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 2CSAT 5.0 / 5
- ITSM StandardOct 15, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 15CSAT 4.8 / 5
- Now Assist for IT Service Management (ITSM)Oct 15, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 2CSAT 4.5 / 5
- Vulnerability ResponseOct 15, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 3CSAT 5.0 / 5
| Product line | AMS | EMEA | APJ | Global | Deployments | CSAT |
|---|---|---|---|---|---|---|
Customer Service Management (CSM) Oct 15, 2026 | 6 | 4.8 / 5 | ||||
Hardware Asset Management (HAM) Oct 15, 2026 | 2 | 5.0 / 5 | ||||
ITSM Standard Oct 15, 2026 | 15 | 4.8 / 5 | ||||
Now Assist for IT Service Management (ITSM) Oct 15, 2026 | 2 | 4.5 / 5 | ||||
Vulnerability Response Oct 15, 2026 | 3 | 5.0 / 5 |
Architects and accreditations
As ServiceNow reports them on the partner's profile. Architects are people; accreditations are counted as accreditations.
- CMA
- 1
- Certified Master Architects
- CTA
- 2
- Certified Technical Architects
- Presales accreditations
- 31
- Certified staff who determine the appropriate products to introduce as a solution.
- Sales accreditations
- 34
- Sales staff who understand the value of the Now Platform and are certified ServiceNow experts.
- Delivery accreditations
- 31
- Internal implementation specialists with industry experience and proven knowledge of the Now Platform.
Certifications
131 certifications · 26 types · 22 product lines. Every certificate held; one person can hold several.
App Engine27
- ServiceNow Certified Application Developer (CAD)27
ITSM Standard16
- Certified Implementation Specialist – Data Foundations (CMDB and CSDM) (CIS-DF (CMDB and CSDM))9
- Certified Implementation Specialist – IT Service Management (CIS-ITSM)7
ITSM Pro12
- Employee Center Accreditation8
- Micro-Certification – DevOps Change Velocity2
- Suite Certification - ITSM Professional2
Now Assist for IT Service Management (ITSM)12
- Suite Certification - Now Assist for IT Service Management (ITSM) Pro Plus Suite12
Customer Service Management (CSM)10
- Suite Certification - CSM Professional10
Now Assist for Customer Service Management (CSM)8
- Suite Certification - Now Assist for Customer Service Management (CSM) Pro Plus Suite8
Hardware Asset Management (HAM)6
- Certified Implementation Specialist – Hardware Asset Management (CIS-HAM)6
Human Resources (HR)5
- Suite Certification - HR Professional5
Now Assist for Creator5
- Now Assist for Creator Implementation Delivery Accreditation5
Vulnerability Response5
- Certified Implementation Specialist – Vulnerability Response (CIS-VR)5
Now Assist for HR Service Delivery (HRSD)4
- Suite Certification - Now Assist for HR Service Delivery Pro Plus4
Risk, Resilience, Sustainability4
- Certified Implementation Specialist – Risk and Compliance (CIS-RC)4
Software Asset Management (SAM)4
- Certified Implementation Specialist – Software Asset Management (CIS-SAM)4
ITOM Visibility2
- Certified Implementation Specialist – Discovery (CIS-DISCO)1
- Certified Implementation Specialist – Service Mapping (CIS-SM)1
Security Incident Response2
- Certified Implementation Specialist – Security Incident Response (CIS-SIR)2
Strategic Portfolio Management Standard2
- Certified Implementation Specialist – Strategic Portfolio Management (CIS-SPM)2
Workplace Service Delivery2
- Suite Certification - Workplace Service Delivery2
Business Continuity Management1
- Micro-Certification - Business Continuity Management1
Enterprise Architecture1
- Enterprise Architecture Implementation Delivery Accreditation1
Operational Technology Management1
- Delivery Accreditation - Operational Technology1
Third-party Risk Management1
- Certified Implementation Specialist – Third-party Risk Management (CIS-TPRM)1
Workflow Data Fabric1
- Suite Certification - Workflow Data Fabric1
Benchmarks
How Epicon IT Solutions Pty Ltd compares with partners in the same program and tier.
Against 137 Premier Consulting & Implementation partners
Peer percentileP80
Average across metrics, vs Premier peers
Program percentileP70
vs all 354 Consulting & Implementation partners
Biggest strengthProduct Line Achievements5 vs peer median 0 · P95
Biggest gapCSATSign in to see the figures
Partner ScoreP90
112
Above median · Median 71 · Best 138 · 137/137 peers
20.018 peers in this partner's bin140.0
CIS ResourcesP64
26people
Above median · Median 20 · Best 164 · 137/137 peers
044 peers in this partner's bin174
Product Line AchievementsP95
5
Above median · Median 0 · Best 11 · 137/137 peers
06 peers in this partner's bin11
Validated PracticesSign in to see this benchmark
CSATSign in to see this benchmark
Master Architects (CMA)Sign in to see this benchmark
Architects (CTA)Sign in to see this benchmark
AccreditationsSign in to see this benchmark
Sign in to see every benchmark, including Validated Practices, CSAT, architects and accreditations.
History
How Epicon IT Solutions Pty Ltd has moved: tier journey, Partner Score and every tracked figure month by month.
Partner Score
Nov 2025 – Oct 2026. Higher is better; a score, not a position.
Month by month
End-of-month values from the latest sync in each month; ▲/▼ marks a change from the month before.
- Partner Score112+24Aug+4Sep—Oct—
- Unique CIS-Certified Resources26−9Aug−1Sep—Oct—
- Product Line Achievements5+2Aug+2Sep—Oct—
- Certified Technical Architects2−3Aug—Sep—Oct—
- Certified Master Architects10Aug—Sep—Oct—
- Customer satisfaction (CSAT)4.80Aug+0.1Sep—Oct—
| Figure | May 2026 | Jun | Jul | Aug | Sep | Oct | Since Nov 2025 |
|---|---|---|---|---|---|---|---|
| Partner Score | 101 | 106+5 | 108+2 | 112+4 | 112 | 112 | +24 |
| Unique CIS-Certified Resources | 26−1 | 27+1 | 27 | 26−1 | 26 | 26 | −9 |
| Product Line Achievements | 2 | 2 | 3+1 | 5+2 | 5 | 5 | +2 |
| Certified Technical Architects | 2−1 | 2 | 2 | 2 | 2 | 2 | −3 |
| Certified Master Architects | 1 | 1 | 1 | 1 | 1 | 1 | 0 |
| Customer satisfaction (CSAT) | 4.8 | 4.7−0.1 | 4.7 | 4.7+0.1 | 4.8 | 4.8 | 0 |
Awards
1 ServiceNow partner award
- Undated
Unknown Award
Solutions & contact
What Epicon IT Solutions Pty Ltd has built on the platform and how to reach them.
No offerings, solutions, integrations or Store apps on ServiceNow's listing for this partner.
Contact
- Website
- www.epicon.com
- Sign in to see email
- Location
- Canberra, Australian Capital Territory, Australia