For a one-page summary, download the tearsheet: https://www.partnerintelligence.now/partners/t-systems-international-gmbh/tearsheet
T-Systems International GmbH
Frankfurt am Main, Hessen, Germany4.9 / 5 CSAT
SelectBuild
EliteC&I
SelectReseller
PremierService Provider
With locations in more than 20 countries and over 27,000 employees, T-Systems is one of the leading providers of digital services in Europe.
Overview
Key figures for T-Systems International GmbH, who they are and how ServiceNow scores them.
About T-Systems International GmbH
With locations in more than 20 countries and over 27,000 employees, T-Systems is one of the leading providers of digital services in Europe.
- Programs
- BuildSelect
- Consulting & ImplementationElite
- ResellerSelect
- Service ProviderPremier
- Location
- Frankfurt am Main, Hessen, Germany
Scores and position
- Partner Score
- 158
- ServiceNow's published ranking value. Higher is better; it is a score, not a position.
- Partner Finder search position
- —
- Not yet available for this partner.
ServiceNow does not publish how the Partner Score is computed; it may include signals that are not public, such as revenue or internal performance data. We show it as published. How we use it
Capabilities
What T-Systems International GmbH is assessed and certified on: product lines, architects, accreditations and certifications.
Product Line Assessments
6 product lines · 3 with a Validated Practice · 0 in 2+ regions
- PLA achieved
- Validated Practice
- Not assessed
- App EngineOct 14, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 3CSAT 5.0 / 5
- Customer Service Management (CSM)Oct 14, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 2CSAT 5.0 / 5
- Human Resources (HR)Oct 14, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 5CSAT 5.0 / 5
- ITOM HealthOct 14, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 5CSAT 4.6 / 5
- ITSM ProOct 14, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 2CSAT 5.0 / 5
- ITSM StandardOct 14, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 5CSAT 5.0 / 5
| Product line | AMS | EMEA | APJ | Global | Deployments | CSAT |
|---|---|---|---|---|---|---|
App Engine Oct 14, 2026 | 3 | 5.0 / 5 | ||||
Customer Service Management (CSM) Oct 14, 2026 | 2 | 5.0 / 5 | ||||
Human Resources (HR) Oct 14, 2026 | 5 | 5.0 / 5 | ||||
ITOM Health Oct 14, 2026 | 5 | 4.6 / 5 | ||||
ITSM Pro Oct 14, 2026 | 2 | 5.0 / 5 | ||||
ITSM Standard Oct 14, 2026 | 5 | 5.0 / 5 |
Architects and accreditations
As ServiceNow reports them on the partner's profile. Architects are people; accreditations are counted as accreditations.
- CMA
- 1
- Certified Master Architects
- CTA
- 8
- Certified Technical Architects
- Presales accreditations
- 90
- Certified staff who determine the appropriate products to introduce as a solution.
- Sales accreditations
- 111
- Sales staff who understand the value of the Now Platform and are certified ServiceNow experts.
- Delivery accreditations
- 287
- Internal implementation specialists with industry experience and proven knowledge of the Now Platform.
Certifications
490 certifications · 33 types · 29 product lines. Every certificate held; one person can hold several.
App Engine155
- ServiceNow Certified Application Developer (CAD)155
ITSM Pro70
- Employee Center Accreditation38
- Micro-Certification – DevOps Change Velocity16
- Suite Certification - ITSM Professional16
ITSM Standard63
- Certified Implementation Specialist – Data Foundations (CMDB and CSDM) (CIS-DF (CMDB and CSDM))41
- Certified Implementation Specialist – IT Service Management (CIS-ITSM)22
Now Assist for Creator42
- Now Assist for Creator Implementation Delivery Accreditation42
Customer Service Management (CSM)24
- Suite Certification - CSM Professional24
Human Resources (HR)20
- Suite Certification - HR Professional20
Now Assist for IT Service Management (ITSM)15
- Suite Certification - Now Assist for IT Service Management (ITSM) Pro Plus Suite15
Hardware Asset Management (HAM)11
- Certified Implementation Specialist – Hardware Asset Management (CIS-HAM)11
Risk, Resilience, Sustainability11
- Certified Implementation Specialist – Risk and Compliance (CIS-RC)11
Strategic Portfolio Management Standard10
- Certified Implementation Specialist – Strategic Portfolio Management (CIS-SPM)10
Field Service Management (FSM)9
- Certified Implementation Specialist – Field Service Management (CIS-FSM)9
Now Assist for HR Service Delivery (HRSD)8
- Suite Certification - Now Assist for HR Service Delivery Pro Plus8
Now Assist for Customer Service Management (CSM)7
- Suite Certification - Now Assist for Customer Service Management (CSM) Pro Plus Suite7
Security Incident Response5
- Certified Implementation Specialist – Security Incident Response (CIS-SIR)5
Software Asset Management (SAM)5
- Certified Implementation Specialist – Software Asset Management (CIS-SAM)5
Technology Provider Service Management (TPSM)5
- Suite Certification - Technology Provider Service Management5
Telecom Service Management (TSM)5
- Suite Certification - Telecommunication and Media Service Management5
Vulnerability Response4
- Certified Implementation Specialist – Vulnerability Response (CIS-VR)4
Enterprise Architecture3
- Enterprise Architecture Implementation Delivery Accreditation3
Healthcare & Life Sciences3
- Suite Certification - Healthcare and Life Sciences Management Professional3
Third-party Risk Management3
- Certified Implementation Specialist – Third-party Risk Management (CIS-TPRM)3
Workflow Data Fabric3
- Suite Certification - Workflow Data Fabric3
Moveworks2
- Moveworks Agent Studio Fundamentals Delivery Accreditation1
- Moveworks Platform Implementation for Engineers Delivery Accreditation1
Operational Technology Management2
- Delivery Accreditation - Operational Technology2
Business Continuity Management1
- Micro-Certification - Business Continuity Management1
Financial Services Operations - Banking1
- Suite Certification - FSO Banking and Wealth Management Professional1
Legal Service Delivery1
- Suite Certification - Legal Service Delivery1
Telecommunications Network Inventory1
- Telecommunication Network Inventory Delivery Accreditation1
Workplace Service Delivery1
- Suite Certification - Workplace Service Delivery1
Benchmarks
How T-Systems International GmbH compares with partners in the same program and tier.
Against 113 Elite Consulting & Implementation partners
Peer percentileP74
Average across metrics, vs Elite peers
Program percentileP86
vs all 354 Consulting & Implementation partners
Biggest strengthCIS Resources221 vs peer median 60 · P84
Biggest gapMaster Architects (CMA)Sign in to see the figures
Partner ScoreP73
158
Above median · Median 129 · Best 293 · 113/113 peers
0.025 peers in this partner's bin300.0
CIS ResourcesP84
221people
Above median · Median 60 · Best 1,304 · 113/113 peers
013 peers in this partner's bin1,399
Product Line AchievementsP73
6
Above median · Median 3 · Best 15 · 113/113 peers
010 peers in this partner's bin15
Validated PracticesSign in to see this benchmark
CSATSign in to see this benchmark
Master Architects (CMA)Sign in to see this benchmark
Architects (CTA)Sign in to see this benchmark
AccreditationsSign in to see this benchmark
Sign in to see every benchmark, including Validated Practices, CSAT, architects and accreditations.
History
How T-Systems International GmbH has moved: tier journey, Partner Score and every tracked figure month by month.
Partner Score
Nov 2025 – Oct 2026. Higher is better; a score, not a position.
Month by month
End-of-month values from the latest sync in each month; ▲/▼ marks a change from the month before.
- Partner Score158+30Aug—Sep—Oct—
- Unique CIS-Certified Resources221+60Aug—Sep+8Oct—
- Product Line Achievements6+2Aug−1Sep—Oct—
- Certified Technical Architects8+2Aug—Sep—Oct—
- Certified Master Architects10Aug—Sep—Oct—
- Customer satisfaction (CSAT)4.90Aug—Sep—Oct—
- Built integrations20Aug—Sep—Oct—
| Figure | May 2026 | Jun | Jul | Aug | Sep | Oct | Since Nov 2025 |
|---|---|---|---|---|---|---|---|
| Partner Score | 155 | 158+3 | 158 | 158 | 158 | 158 | +30 |
| Unique CIS-Certified Resources | 191−2 | 199+8 | 213+14 | 213 | 221+8 | 221 | +60 |
| Product Line Achievements | 7 | 7 | 7 | 6−1 | 6 | 6 | +2 |
| Certified Technical Architects | 8 | 8 | 8 | 8 | 8 | 8 | +2 |
| Certified Master Architects | 1 | 1 | 1 | 1 | 1 | 1 | 0 |
| Customer satisfaction (CSAT) | 4.9+0.1 | 4.9 | 4.8 | 4.8 | 4.8 | 4.9 | 0 |
| Built integrations | 2 | 2 | 2 | 2 | 2 | 2 | 0 |
Awards
1 ServiceNow partner award
- Undated
Unknown Award
Solutions & contact
What T-Systems International GmbH has built on the platform and how to reach them.
Solutions
Counts from ServiceNow's partner listing.
- Offerings
- 2
- Solutions
- 0
- Integrations
- 2
- Store apps
- —
Contact
- Sign in to see email
- Location
- Frankfurt am Main, Hessen, Germany