For a one-page summary, download the tearsheet: https://www.partnerintelligence.now/partners/bithawk-ag/tearsheet
BitHawk AG
Sursee, Lucerne, Switzerland4.8 / 5 CSAT
EliteC&I
EliteReseller
We enable companies to transform their business models and processes into the digital world to create significant competitive advantage.
Synced Source: ServiceNow Partner FinderMethodology
Overview
Key figures for BitHawk AG, who they are and how ServiceNow scores them.
About BitHawk AG
We enable companies to transform their business models and processes into the digital world to create significant competitive advantage.
- Programs
- Consulting & ImplementationElite
- ResellerElite
- Location
- Sursee, Lucerne, Switzerland
- Website
- www.bithawk.ch
Scores and position
- Partner Score
- 91
- ServiceNow's published ranking value. Higher is better; it is a score, not a position.
- Partner Finder search position
- —
- Not yet available for this partner.
ServiceNow does not publish how the Partner Score is computed; it may include signals that are not public, such as revenue or internal performance data. We show it as published. How we use it
Capabilities
What BitHawk AG is assessed and certified on: product lines, architects, accreditations and certifications.
Product Line Assessments
5 product lines · 2 with a Validated Practice · 0 in 2+ regions
- PLA achieved
- Validated Practice
- Not assessed
- Customer Service Management (CSM)Oct 15, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 7CSAT 4.6 / 5
- ITOM HealthOct 15, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 3CSAT 4.7 / 5
- ITSM ProOct 15, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 4CSAT 4.9 / 5
- ITSM StandardOct 15, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 17CSAT 4.8 / 5
- Now Assist for IT Service Management (ITSM)Oct 15, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 6CSAT 4.8 / 5
| Product line | AMS | EMEA | APJ | Global | Deployments | CSAT |
|---|---|---|---|---|---|---|
Customer Service Management (CSM) Oct 15, 2026 | 7 | 4.6 / 5 | ||||
ITOM Health Oct 15, 2026 | 3 | 4.7 / 5 | ||||
ITSM Pro Oct 15, 2026 | 4 | 4.9 / 5 | ||||
ITSM Standard Oct 15, 2026 | 17 | 4.8 / 5 | ||||
Now Assist for IT Service Management (ITSM) Oct 15, 2026 | 6 | 4.8 / 5 |
Architects and accreditations
As ServiceNow reports them on the partner's profile. Architects are people; accreditations are counted as accreditations.
- CMA
- —
- Certified Master Architects
- CTA
- 1
- Certified Technical Architects
- Presales accreditations
- 23
- Certified staff who determine the appropriate products to introduce as a solution.
- Sales accreditations
- 23
- Sales staff who understand the value of the Now Platform and are certified ServiceNow experts.
- Delivery accreditations
- 31
- Internal implementation specialists with industry experience and proven knowledge of the Now Platform.
Certifications
106 certifications · 20 types · 16 product lines. Every certificate held; one person can hold several.
ITSM Standard39
- Certified Implementation Specialist – Data Foundations (CMDB and CSDM) (CIS-DF (CMDB and CSDM))15
- Employee Center Accreditation15
- Certified Implementation Specialist – IT Service Management (CIS-ITSM)9
App Engine18
- ServiceNow Certified Application Developer (CAD)18
ITSM Pro12
- Micro-Certification – DevOps Change Velocity6
- Suite Certification - ITSM Professional6
Customer Service Management (CSM)8
- Suite Certification - CSM Professional8
Now Assist for IT Service Management (ITSM)5
- Suite Certification - Now Assist for IT Service Management (ITSM) Pro Plus Suite5
Hardware Asset Management (HAM)4
- Certified Implementation Specialist – Hardware Asset Management (CIS-HAM)4
ITOM Visibility4
- Suite Certification - Data Foundations (CMDB and CSDM) Professional2
- Suite Certification – IT Operations Management Visibility (ITOM Visibility)2
Human Resources (HR)3
- Suite Certification - HR Professional3
Field Service Management (FSM)2
- Certified Implementation Specialist – Field Service Management (CIS-FSM)2
Security Incident Response2
- Certified Implementation Specialist – Security Incident Response (CIS-SIR)2
Software Asset Management (SAM)2
- Certified Implementation Specialist – Software Asset Management (CIS-SAM)2
Strategic Portfolio Management Standard2
- Certified Implementation Specialist – Strategic Portfolio Management (CIS-SPM)2
Vulnerability Response2
- Certified Implementation Specialist – Vulnerability Response (CIS-VR)2
ITOM Health1
- Certified Implementation Specialist – Event Management (CIS-EM)1
Now Assist for Creator1
- Now Assist for Creator Implementation Delivery Accreditation1
Workflow Data Fabric1
- Suite Certification - Workflow Data Fabric1
Benchmarks
How BitHawk AG compares with partners in the same program and tier.
Against 113 Elite Consulting & Implementation partners
Peer percentileP39
Average across metrics, vs Elite peers
Program percentileP63
vs all 354 Consulting & Implementation partners
Biggest strengthProduct Line Achievements5 vs peer median 3 · P69
Biggest gapCIS Resources27 vs peer median 60 · P17
Partner ScoreP23
91
Below median · Median 129 · Best 293 · 113/113 peers
0.035 peers in this partner's bin300.0
CIS ResourcesP17
27people
Below median · Median 60 · Best 1,304 · 113/113 peers
089 peers in this partner's bin1,399
Product Line AchievementsP69
5
Above median · Median 3 · Best 15 · 113/113 peers
014 peers in this partner's bin15
Validated PracticesSign in to see this benchmark
CSATSign in to see this benchmark
Architects (CTA)Sign in to see this benchmark
AccreditationsSign in to see this benchmark
Sign in to see every benchmark, including Validated Practices, CSAT, architects and accreditations.
History
How BitHawk AG has moved: tier journey, Partner Score and every tracked figure month by month.
Partner Score
Nov 2025 – Oct 2026. Higher is better; a score, not a position.
Month by month
End-of-month values from the latest sync in each month; ▲/▼ marks a change from the month before.
- Partner Score91−4Aug—Sep−1Oct—
- Unique CIS-Certified Resources27+4Aug+1Sep+2Oct—
- Product Line Achievements50Aug—Sep—Oct—
- Certified Technical Architects1−1Aug—Sep—Oct—
- Customer satisfaction (CSAT)4.80Aug—Sep—Oct−0.1
| Figure | May 2026 | Jun | Jul | Aug | Sep | Oct | Since Nov 2025 |
|---|---|---|---|---|---|---|---|
| Partner Score | 96 | 94−2 | 92−2 | 92 | 91−1 | 91 | −4 |
| Unique CIS-Certified Resources | 24 | 25+1 | 24−1 | 25+1 | 27+2 | 27 | +4 |
| Product Line Achievements | 4 | 4 | 5+1 | 5 | 5 | 5 | 0 |
| Certified Technical Architects | 2 | 1−1 | 1 | 1 | 1 | 1 | −1 |
| Customer satisfaction (CSAT) | 4.9+0.1 | 4.8 | 4.8 | 4.8 | 4.8 | 4.8−0.1 | 0 |
No ServiceNow partner awards on record.
Solutions & contact
What BitHawk AG has built on the platform and how to reach them.
No offerings, solutions, integrations or Store apps on ServiceNow's listing for this partner.
Contact
- Website
- www.bithawk.ch
- Sign in to see email
- Location
- Sursee, Lucerne, Switzerland