For a one-page summary, download the tearsheet: https://www.partnerintelligence.now/partners/ahead-inc/tearsheet
Ahead LLC
Chicago, Illinois, United States4.7 / 5 CSAT
PremierBuild
EliteC&I
EliteReseller
RegisteredService Provider
AHEAD is a consulting company that helps enterprises transform how and where they run applications and infrastructure.
Overview
Key figures for Ahead LLC, who they are and how ServiceNow scores them.
About Ahead LLC
AHEAD is a consulting company that helps enterprises transform how and where they run applications and infrastructure.
- Programs
- BuildPremier
- Consulting & ImplementationElite
- ResellerElite
- Service ProviderRegistered
- Location
- Chicago, Illinois, United States
- Website
- www.ahead.com
Scores and position
- Partner Score
- 198
- ServiceNow's published ranking value. Higher is better; it is a score, not a position.
- Partner Finder search position
- —
- Not yet available for this partner.
ServiceNow does not publish how the Partner Score is computed; it may include signals that are not public, such as revenue or internal performance data. We show it as published. How we use it
Capabilities
What Ahead LLC is assessed and certified on: product lines, architects, accreditations and certifications.
Product Line Assessments
9 product lines · 3 with a Validated Practice · 0 in 2+ regions
- PLA achieved
- Validated Practice
- Not assessed
- Customer Service Management (CSM)Oct 15, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 3CSAT 4.5 / 5
- Hardware Asset Management (HAM)Oct 15, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 4CSAT 4.9 / 5
- ITOM VisibilityOct 15, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 9CSAT 4.9 / 5
- ITSM ProOct 15, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 3CSAT 4.7 / 5
- ITSM StandardOct 15, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 19CSAT 4.7 / 5
- Now Assist for IT Service Management (ITSM)Oct 15, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 2CSAT 5.0 / 5
- Risk, Resilience, SustainabilityOct 15, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 3CSAT 4.7 / 5
- Software Asset Management (SAM)Oct 15, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 9CSAT 4.7 / 5
- Third-party Risk ManagementOct 15, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 2CSAT 5.0 / 5
| Product line | AMS | EMEA | APJ | Global | Deployments | CSAT |
|---|---|---|---|---|---|---|
Customer Service Management (CSM) Oct 15, 2026 | 3 | 4.5 / 5 | ||||
Hardware Asset Management (HAM) Oct 15, 2026 | 4 | 4.9 / 5 | ||||
ITOM Visibility Oct 15, 2026 | 9 | 4.9 / 5 | ||||
ITSM Pro Oct 15, 2026 | 3 | 4.7 / 5 | ||||
ITSM Standard Oct 15, 2026 | 19 | 4.7 / 5 | ||||
Now Assist for IT Service Management (ITSM) Oct 15, 2026 | 2 | 5.0 / 5 | ||||
Risk, Resilience, Sustainability Oct 15, 2026 | 3 | 4.7 / 5 | ||||
Software Asset Management (SAM) Oct 15, 2026 | 9 | 4.7 / 5 | ||||
Third-party Risk Management Oct 15, 2026 | 2 | 5.0 / 5 |
Architects and accreditations
As ServiceNow reports them on the partner's profile. Architects are people; accreditations are counted as accreditations.
- CMA
- 3
- Certified Master Architects
- CTA
- 10
- Certified Technical Architects
- Presales accreditations
- 96
- Certified staff who determine the appropriate products to introduce as a solution.
- Sales accreditations
- 137
- Sales staff who understand the value of the Now Platform and are certified ServiceNow experts.
- Delivery accreditations
- 194
- Internal implementation specialists with industry experience and proven knowledge of the Now Platform.
Certifications
397 certifications · 32 types · 27 product lines. Every certificate held; one person can hold several.
App Engine82
- ServiceNow Certified Application Developer (CAD)82
Hardware Asset Management (HAM)38
- Certified Implementation Specialist – Hardware Asset Management (CIS-HAM)38
Software Asset Management (SAM)37
- Certified Implementation Specialist – Software Asset Management (CIS-SAM)37
Customer Service Management (CSM)26
- Suite Certification - CSM Professional26
Risk, Resilience, Sustainability24
- Certified Implementation Specialist – Risk and Compliance (CIS-RC)24
Now Assist for IT Service Management (ITSM)22
- Suite Certification - Now Assist for IT Service Management (ITSM) Pro Plus Suite22
Moveworks18
- Moveworks Agent Studio Fundamentals Delivery Accreditation9
- Moveworks Platform Implementation for Engineers Delivery Accreditation9
ITOM Visibility17
- Suite Certification - Data Foundations (CMDB and CSDM) Professional10
- Suite Certification – IT Operations Management Visibility (ITOM Visibility)7
Strategic Portfolio Management Standard17
- Certified Implementation Specialist – Strategic Portfolio Management (CIS-SPM)17
Enterprise Architecture16
- Certified Implementation Specialist – Data Foundations (CMDB and CSDM) (CIS-DF (CMDB and CSDM))11
- Enterprise Architecture Implementation Delivery Accreditation5
Human Resources (HR)15
- Suite Certification - HR Professional15
Now Assist for Customer Service Management (CSM)11
- Suite Certification - Now Assist for Customer Service Management (CSM) Pro Plus Suite11
Security Incident Response11
- Certified Implementation Specialist – Security Incident Response (CIS-SIR)11
ITSM Standard10
- Employee Center Accreditation6
- Certified Implementation Specialist – IT Service Management (CIS-ITSM)4
Vulnerability Response9
- Certified Implementation Specialist – Vulnerability Response (CIS-VR)9
Now Assist for HR Service Delivery (HRSD)8
- Suite Certification - Now Assist for HR Service Delivery Pro Plus8
Third-party Risk Management7
- Certified Implementation Specialist – Third-party Risk Management (CIS-TPRM)7
Business Continuity Management5
- Micro-Certification - Business Continuity Management5
Field Service Management (FSM)5
- Certified Implementation Specialist – Field Service Management (CIS-FSM)5
Now Assist for Creator5
- Now Assist for Creator Implementation Delivery Accreditation5
ITSM Pro4
- Micro-Certification – DevOps Change Velocity2
- Suite Certification - ITSM Professional2
ITOM Health3
- Suite Certification - IT Operations Management AIOps Enterprise (ITOM AIOps Enterprise)3
Financial Services Operations - Banking2
- Suite Certification - FSO Banking and Wealth Management Professional2
Public Sector Digital Services2
- Suite Certification - Public Sector Digital Services (PSDS)2
Healthcare & Life Sciences1
- Suite Certification - Healthcare and Life Sciences Management Professional1
Telecommunications Network Inventory1
- Telecommunication Network Inventory Delivery Accreditation1
Workflow Data Fabric1
- Suite Certification - Workflow Data Fabric1
Benchmarks
How Ahead LLC compares with partners in the same program and tier.
Against 113 Elite Consulting & Implementation partners
Peer percentileP76
Average across metrics, vs Elite peers
Program percentileP86
vs all 354 Consulting & Implementation partners
Biggest strengthPartner Score198 vs peer median 129 · P88
Biggest gapCSATSign in to see the figures
Partner ScoreP88
198
Above median · Median 129 · Best 293 · 113/113 peers
0.025 peers in this partner's bin300.0
CIS ResourcesP73
153people
Above median · Median 60 · Best 1,304 · 113/113 peers
089 peers in this partner's bin1,399
Product Line AchievementsP81
8
Above median · Median 3 · Best 15 · 113/113 peers
09 peers in this partner's bin15
Validated PracticesSign in to see this benchmark
CSATSign in to see this benchmark
Master Architects (CMA)Sign in to see this benchmark
Architects (CTA)Sign in to see this benchmark
AccreditationsSign in to see this benchmark
Sign in to see every benchmark, including Validated Practices, CSAT, architects and accreditations.
History
How Ahead LLC has moved: tier journey, Partner Score and every tracked figure month by month.
Partner Score
Nov 2025 – Oct 2026. Higher is better; a score, not a position.
Month by month
End-of-month values from the latest sync in each month; ▲/▼ marks a change from the month before.
- Partner Score198+29Aug−1Sep+5Oct—
- Unique CIS-Certified Resources153+43Aug—Sep+5Oct—
- Product Line Achievements80Aug+1Sep+1Oct—
- Certified Technical Architects10+2Aug—Sep—Oct—
- Certified Master Architects3+1Aug—Sep—Oct—
- Customer satisfaction (CSAT)4.7+0.3Aug—Sep—Oct+0.1
- Built integrations10Aug—Sep—Oct—
| Figure | May 2026 | Jun | Jul | Aug | Sep | Oct | Since Nov 2025 |
|---|---|---|---|---|---|---|---|
| Partner Score | 191+1 | 196+6 | 193−3 | 192−1 | 198+5 | 198 | +29 |
| Unique CIS-Certified Resources | 135−4 | 146+11 | 148+2 | 148 | 153+5 | 153 | +43 |
| Product Line Achievements | 8 | 9+1 | 6−3 | 7+1 | 8+1 | 8 | 0 |
| Certified Technical Architects | 11+1 | 10−1 | 10 | 10 | 10 | 10 | +2 |
| Certified Master Architects | 3 | 3 | 3 | 3 | 3 | 3 | +1 |
| Customer satisfaction (CSAT) | 4.6−0.1 | 4.6+0.1 | 4.7 | 4.6 | 4.6 | 4.7+0.1 | +0.3 |
| Built integrations | 1 | 1 | 1 | 1 | 1 | 1 | 0 |
Awards
1 ServiceNow partner award
- Undated
Unknown Award
Solutions & contact
What Ahead LLC has built on the platform and how to reach them.
Solutions
Counts from ServiceNow's partner listing.
- Offerings
- 0
- Solutions
- 0
- Integrations
- 1
- Store apps
- —
Contact
- Website
- www.ahead.com
- Sign in to see email
- Location
- Chicago, Illinois, United States