For a one-page summary, download the tearsheet: https://www.partnerintelligence.now/partners/atlas-reply/tearsheet
Reply
Milano, Milan, Italy
RegisteredBuild
PremierC&I
SelectReseller- RegisteredService Provider
Reply specialises in the design and implementation of solutions based on new communication channels and digital media.
Sync delayed · Synced Source: ServiceNow Partner Finder
Overview
Key figures for Reply, who they are and how ServiceNow scores them.
About Reply
Reply specialises in the design and implementation of solutions based on new communication channels and digital media.
- Programs
- BuildRegistered
- Consulting & ImplementationPremier
- ResellerSelect
- Service ProviderRegistered
- Location
- Milano, Milan, Italy
- Website
- www.reply.it
Scores and position
- Partner Score
- 39
- ServiceNow's published ranking value. Higher is better; it is a score, not a position.
- Partner Finder search position
- —
- Not yet available for this partner.
ServiceNow does not publish how the Partner Score is computed; it may include signals that are not public, such as revenue or internal performance data. We show it as published. How we use it
Capabilities
What Reply is assessed and certified on: product lines, architects, accreditations and certifications.
No product line achievements yet. They appear here once ServiceNow publishes them for this partner.
Architects and accreditations
As ServiceNow reports them on the partner's profile. Architects are people; accreditations are counted as accreditations.
- CMA
- —
- Certified Master Architects
- CTA
- —
- Certified Technical Architects
- Presales accreditations
- 9
- Certified staff who determine the appropriate products to introduce as a solution.
- Sales accreditations
- 15
- Sales staff who understand the value of the Now Platform and are certified ServiceNow experts.
- Delivery accreditations
- 21
- Internal implementation specialists with industry experience and proven knowledge of the Now Platform.
Certifications
22 certifications · 10 types · 10 product lines. Every certificate held; one person can hold several.
App Engine8
- ServiceNow Certified Application Developer (CAD)8
Strategic Portfolio Management Standard5
- Certified Implementation Specialist – Strategic Portfolio Management (CIS-SPM)5
Human Resources (HR)2
- Suite Certification - HR Professional2
Customer Service Management (CSM)1
- Suite Certification - CSM Professional1
Now Assist for HR Service Delivery (HRSD)1
- Suite Certification - Now Assist for HR Service Delivery Pro Plus1
Now Assist for IT Service Management (ITSM)1
- Suite Certification - Now Assist for IT Service Management (ITSM) Pro Plus Suite1
Security Incident Response1
- Certified Implementation Specialist – Security Incident Response (CIS-SIR)1
Software Asset Management (SAM)1
- Certified Implementation Specialist – Software Asset Management (CIS-SAM)1
Telecommunications Network Inventory1
- Telecommunication Network Inventory Delivery Accreditation1
Vulnerability Response1
- Certified Implementation Specialist – Vulnerability Response (CIS-VR)1
Benchmarks
How Reply compares with partners in the same program and tier.
Against 137 Premier Consulting & Implementation partners
Peer percentileP29
Average across metrics, vs Premier peers
Program percentileP29
vs all 354 Consulting & Implementation partners
Biggest strengthValidated PracticesSign in to see the figures
Biggest gapPartner Score39 vs peer median 71 · P5
Partner ScoreP5
39
Below median · Median 71 · Best 138 · 137/137 peers
20.08 peers in this partner's bin140.0
CIS ResourcesP35
16people
Below median · Median 20 · Best 164 · 137/137 peers
082 peers in this partner's bin174
Product Line AchievementsP29
0
At the peer median · Median 0 · Best 11 · 137/137 peers
0113 peers in this partner's bin11
Validated PracticesSign in to see this benchmark
AccreditationsSign in to see this benchmark
Sign in to see every benchmark, including Validated Practices, CSAT, architects and accreditations.
History
How Reply has moved: tier journey, Partner Score and every tracked figure month by month.
Tier journey
Registered → Global Elite
Consulting & Implementation
Partner Score
Nov 2025 – Oct 2026. Higher is better; a score, not a position.
Month by month
End-of-month values from the latest sync in each month; ▲/▼ marks a change from the month before.
- Partner Score39−41Aug—Sep—Oct—
- Unique CIS-Certified Resources16+3Aug—Sep+1Oct—
- Customer satisfaction (CSAT)—Aug—Sep—Oct—
| Figure | May 2026 | Jun | Jul | Aug | Sep | Oct | Since Nov 2025 |
|---|---|---|---|---|---|---|---|
| Partner Score | 69 | 69 | 39−30 | 39 | 39 | 39 | −41 |
| Unique CIS-Certified Resources | 14+1 | 15+1 | 15 | 15 | 16+1 | 16 | +3 |
| Customer satisfaction (CSAT) | — | — | — | — | — | — |
No ServiceNow partner awards on record.
Solutions & contact
What Reply has built on the platform and how to reach them.
No offerings, solutions, integrations or Store apps on ServiceNow's listing for this partner.
Contact
- Website
- www.reply.it
- Sign in to see email
- Location
- Milano, Milan, Italy