For a one-page summary, download the tearsheet: https://www.partnerintelligence.now/partners/cgi-inc/tearsheet
CGI Group Inc.
Montreal, Quebec, Canada4.6 / 5 CSAT
EliteC&I
PremierReseller
PremierService Provider
CGI is among the largest IT and business consulting firms in the world.
Overview
Key figures for CGI Group Inc., who they are and how ServiceNow scores them.
About CGI Group Inc.
CGI is among the largest IT and business consulting firms in the world.
- Programs
- Consulting & ImplementationElite
- ResellerPremier
- Service ProviderPremier
- Location
- Montreal, Quebec, Canada
- Website
- www.cgi.com
Scores and position
- Partner Score
- 136
- ServiceNow's published ranking value. Higher is better; it is a score, not a position.
- Partner Finder search position
- —
- Not yet available for this partner.
ServiceNow does not publish how the Partner Score is computed; it may include signals that are not public, such as revenue or internal performance data. We show it as published. How we use it
Capabilities
What CGI Group Inc. is assessed and certified on: product lines, architects, accreditations and certifications.
Product Line Assessments
2 product lines · 0 with a Validated Practice · 0 in 2+ regions
- PLA achieved
- Validated Practice
- Not assessed
- Customer Service Management (CSM)Oct 15, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 1CSAT 4.5 / 5
- ITSM StandardOct 15, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 3CSAT 5.0 / 5
| Product line | AMS | EMEA | APJ | Global | Deployments | CSAT |
|---|---|---|---|---|---|---|
Customer Service Management (CSM) Oct 15, 2026 | 1 | 4.5 / 5 | ||||
ITSM Standard Oct 15, 2026 | 3 | 5.0 / 5 |
Architects and accreditations
As ServiceNow reports them on the partner's profile. Architects are people; accreditations are counted as accreditations.
- CMA
- —
- Certified Master Architects
- CTA
- 4
- Certified Technical Architects
- Presales accreditations
- 50
- Certified staff who determine the appropriate products to introduce as a solution.
- Sales accreditations
- 82
- Sales staff who understand the value of the Now Platform and are certified ServiceNow experts.
- Delivery accreditations
- 193
- Internal implementation specialists with industry experience and proven knowledge of the Now Platform.
Certifications
195 certifications · 23 types · 20 product lines. Every certificate held; one person can hold several.
App Engine70
- ServiceNow Certified Application Developer (CAD)70
Telecommunications Network Inventory28
- Telecommunication Network Inventory Delivery Accreditation28
Business Continuity Management10
- Certified Implementation Specialist – Risk and Compliance (CIS-RC)8
- Micro-Certification - Business Continuity Management2
Hardware Asset Management (HAM)10
- Certified Implementation Specialist – Hardware Asset Management (CIS-HAM)10
Strategic Portfolio Management Standard10
- Certified Implementation Specialist – Strategic Portfolio Management (CIS-SPM)10
Customer Service Management (CSM)9
- Suite Certification - CSM Professional9
Now Assist for IT Service Management (ITSM)8
- Suite Certification - Now Assist for IT Service Management (ITSM) Pro Plus Suite8
Vulnerability Response8
- Certified Implementation Specialist – Vulnerability Response (CIS-VR)8
Security Incident Response7
- Certified Implementation Specialist – Security Incident Response (CIS-SIR)7
Enterprise Architecture5
- Certified Implementation Specialist – Data Foundations (CMDB and CSDM) (CIS-DF (CMDB and CSDM))3
- Enterprise Architecture Implementation Delivery Accreditation2
Field Service Management (FSM)5
- Certified Implementation Specialist – Field Service Management (CIS-FSM)5
Human Resources (HR)5
- Suite Certification - HR Professional5
Software Asset Management (SAM)5
- Certified Implementation Specialist – Software Asset Management (CIS-SAM)5
Now Assist for Customer Service Management (CSM)3
- Suite Certification - Now Assist for Customer Service Management (CSM) Pro Plus Suite3
Now Assist for HR Service Delivery (HRSD)3
- Suite Certification - Now Assist for HR Service Delivery Pro Plus3
Workflow Data Fabric3
- Suite Certification - Workflow Data Fabric3
Financial Services Operations - Banking2
- Suite Certification - FSO Banking and Wealth Management Professional2
ITSM Standard2
- Certified Implementation Specialist – IT Service Management (CIS-ITSM)1
- Employee Center Accreditation1
Now Assist for Creator1
- Now Assist for Creator Implementation Delivery Accreditation1
Operational Technology Management1
- Delivery Accreditation - Operational Technology1
Benchmarks
How CGI Group Inc. compares with partners in the same program and tier.
Against 113 Elite Consulting & Implementation partners
Peer percentileP51
Average across metrics, vs Elite peers
Program percentileP70
vs all 354 Consulting & Implementation partners
Biggest strengthAccreditationsSign in to see the figures
Biggest gapValidated PracticesSign in to see the figures
Partner ScoreP55
136
Above median · Median 129 · Best 293 · 113/113 peers
0.039 peers in this partner's bin300.0
CIS ResourcesP69
130people
Above median · Median 60 · Best 1,304 · 113/113 peers
089 peers in this partner's bin1,399
Product Line AchievementsP42
2
Below median · Median 3 · Best 15 · 113/113 peers
025 peers in this partner's bin15
Validated PracticesSign in to see this benchmark
CSATSign in to see this benchmark
Architects (CTA)Sign in to see this benchmark
AccreditationsSign in to see this benchmark
Sign in to see every benchmark, including Validated Practices, CSAT, architects and accreditations.
History
How CGI Group Inc. has moved: tier journey, Partner Score and every tracked figure month by month.
Partner Score
Nov 2025 – Oct 2026. Higher is better; a score, not a position.
Month by month
End-of-month values from the latest sync in each month; ▲/▼ marks a change from the month before.
- Partner Score136+11Aug—Sep+1Oct—
- Unique CIS-Certified Resources130+42Aug+5Sep+5Oct—
- Product Line Achievements20Aug—Sep—Oct—
- Certified Technical Architects4+2Aug—Sep—Oct—
- Customer satisfaction (CSAT)4.6+0.1Aug+0.2Sep−0.2Oct—
| Figure | May 2026 | Jun | Jul | Aug | Sep | Oct | Since Nov 2025 |
|---|---|---|---|---|---|---|---|
| Partner Score | 129−1 | 135+6 | 134−1 | 134 | 136+1 | 136 | +11 |
| Unique CIS-Certified Resources | 99−1 | 106+7 | 120+14 | 125+5 | 130+5 | 130 | +42 |
| Product Line Achievements | 2 | 2 | 2 | 2 | 2 | 2 | 0 |
| Certified Technical Architects | 4 | 4 | 4 | 4 | 4 | 4 | +2 |
| Customer satisfaction (CSAT) | 4.6 | 4.6 | 4.6 | 4.8+0.2 | 4.6−0.2 | 4.6 | +0.1 |
No ServiceNow partner awards on record.
Solutions & contact
What CGI Group Inc. has built on the platform and how to reach them.
Solutions
Counts from ServiceNow's partner listing.
- Offerings
- 2
- Solutions
- 0
- Integrations
- —
- Store apps
- —
Contact
- Website
- www.cgi.com
- Sign in to see email
- Location
- Montreal, Quebec, Canada