For a one-page summary, download the tearsheet: https://www.partnerintelligence.now/partners/computer-aid-inc/tearsheet
Computer Aid, Inc.
Allentown, Pennsylvania, United States3.5 / 5 CSAT
PremierC&I
SelectReseller
SelectService Provider
CAI is a purpose-driven business technology services firm committed to driving customer innovation.
Synced Source: ServiceNow Partner FinderMethodology
Overview
Key figures for Computer Aid, Inc., who they are and how ServiceNow scores them.
About Computer Aid, Inc.
CAI is a purpose-driven business technology services firm committed to driving customer innovation.
- Programs
- Consulting & ImplementationPremier
- ResellerSelect
- Service ProviderSelect
- Location
- Allentown, Pennsylvania, United States
- Website
- www.cai.io
Scores and position
- Partner Score
- 82
- ServiceNow's published ranking value. Higher is better; it is a score, not a position.
- Partner Finder search position
- —
- Not yet available for this partner.
ServiceNow does not publish how the Partner Score is computed; it may include signals that are not public, such as revenue or internal performance data. We show it as published. How we use it
Capabilities
What Computer Aid, Inc. is assessed and certified on: product lines, architects, accreditations and certifications.
No product line achievements yet. They appear here once ServiceNow publishes them for this partner.
Architects and accreditations
As ServiceNow reports them on the partner's profile. Architects are people; accreditations are counted as accreditations.
- CMA
- —
- Certified Master Architects
- CTA
- —
- Certified Technical Architects
- Presales accreditations
- 22
- Certified staff who determine the appropriate products to introduce as a solution.
- Sales accreditations
- 80
- Sales staff who understand the value of the Now Platform and are certified ServiceNow experts.
- Delivery accreditations
- 12
- Internal implementation specialists with industry experience and proven knowledge of the Now Platform.
Certifications
18 certifications · 7 types · 6 product lines. Every certificate held; one person can hold several.
App Engine7
- ServiceNow Certified Application Developer (CAD)7
Strategic Portfolio Management Standard4
- Certified Implementation Specialist – Strategic Portfolio Management (CIS-SPM)4
Enterprise Architecture2
- Certified Implementation Specialist – Data Foundations (CMDB and CSDM) (CIS-DF (CMDB and CSDM))1
- Enterprise Architecture Implementation Delivery Accreditation1
Hardware Asset Management (HAM)2
- Certified Implementation Specialist – Hardware Asset Management (CIS-HAM)2
Software Asset Management (SAM)2
- Certified Implementation Specialist – Software Asset Management (CIS-SAM)2
Human Resources (HR)1
- Suite Certification - HR Professional1
Benchmarks
How Computer Aid, Inc. compares with partners in the same program and tier.
Against 137 Premier Consulting & Implementation partners
Peer percentileP40
Average across metrics, vs Premier peers
Program percentileP36
vs all 354 Consulting & Implementation partners
Biggest strengthAccreditationsSign in to see the figures
Biggest gapCSATSign in to see the figures
Partner ScoreP67
82
Above median · Median 71 · Best 138 · 137/137 peers
20.029 peers in this partner's bin140.0
CIS ResourcesP9
9people
Below median · Median 20 · Best 164 · 137/137 peers
083 peers in this partner's bin174
Product Line AchievementsP29
0
At the peer median · Median 0 · Best 11 · 137/137 peers
0113 peers in this partner's bin11
Validated PracticesSign in to see this benchmark
CSATSign in to see this benchmark
AccreditationsSign in to see this benchmark
Sign in to see every benchmark, including Validated Practices, CSAT, architects and accreditations.
History
How Computer Aid, Inc. has moved: tier journey, Partner Score and every tracked figure month by month.
Tier journey
Registered → Global Elite
Consulting & Implementation
Partner Score
Nov 2025 – Oct 2026. Higher is better; a score, not a position.
Month by month
End-of-month values from the latest sync in each month; ▲/▼ marks a change from the month before.
- Partner Score82+3Aug—Sep—Oct—
- Unique CIS-Certified Resources90Aug+1Sep—Oct—
- Customer satisfaction (CSAT)3.5−0.5Aug—Sep—Oct—
| Figure | May 2026 | Jun | Jul | Aug | Sep | Oct | Since Nov 2025 |
|---|---|---|---|---|---|---|---|
| Partner Score | 81 | 81 | 81 | 82 | 82 | 82 | +3 |
| Unique CIS-Certified Resources | 8−1 | 8 | 8 | 9+1 | 9 | 9 | 0 |
| Customer satisfaction (CSAT) | 3.0−0.3 | 3.5+0.5 | 3.5 | 3.5 | 3.5 | 3.5 | −0.5 |
No ServiceNow partner awards on record.
Solutions & contact
What Computer Aid, Inc. has built on the platform and how to reach them.
No offerings, solutions, integrations or Store apps on ServiceNow's listing for this partner.
Contact
- Website
- www.cai.io
- Sign in to see email
- Location
- Allentown, Pennsylvania, United States