For a one-page summary, download the tearsheet: https://www.partnerintelligence.now/partners/cri-advantage-inc/tearsheet
CRI Advantage
Idaho Falls, Idaho, United States4.5 / 5 CSAT
EliteC&I
PremierReseller
RegisteredService Provider
CRI Advantage is a trusted ServiceNow Partner that digitally transforms technical operations to unlock productivity across an entire organization.
Overview
Key figures for CRI Advantage, who they are and how ServiceNow scores them.
About CRI Advantage
CRI Advantage is a trusted ServiceNow Partner that digitally transforms technical operations to unlock productivity across an entire organization.
- Programs
- Consulting & ImplementationElite
- ResellerPremier
- Service ProviderRegistered
- Location
- Idaho Falls, Idaho, United States
- Website
- www.criadvantage.com
Scores and position
- Partner Score
- 99
- ServiceNow's published ranking value. Higher is better; it is a score, not a position.
- Partner Finder search position
- —
- Not yet available for this partner.
ServiceNow does not publish how the Partner Score is computed; it may include signals that are not public, such as revenue or internal performance data. We show it as published. How we use it
Capabilities
What CRI Advantage is assessed and certified on: product lines, architects, accreditations and certifications.
Product Line Assessments
1 product line · 1 with a Validated Practice · 0 in 2+ regions
- PLA achieved
- Validated Practice
- Not assessed
- ITSM StandardOct 15, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 4CSAT 4.3 / 5
| Product line | AMS | EMEA | APJ | Global | Deployments | CSAT |
|---|---|---|---|---|---|---|
ITSM Standard Oct 15, 2026 | 4 | 4.3 / 5 |
Architects and accreditations
As ServiceNow reports them on the partner's profile. Architects are people; accreditations are counted as accreditations.
- CMA
- —
- Certified Master Architects
- CTA
- 1
- Certified Technical Architects
- Presales accreditations
- 23
- Certified staff who determine the appropriate products to introduce as a solution.
- Sales accreditations
- 27
- Sales staff who understand the value of the Now Platform and are certified ServiceNow experts.
- Delivery accreditations
- 20
- Internal implementation specialists with industry experience and proven knowledge of the Now Platform.
Certifications
81 certifications · 27 types · 23 product lines. Every certificate held; one person can hold several.
ITSM Standard29
- Certified Implementation Specialist – Data Foundations (CMDB and CSDM) (CIS-DF (CMDB and CSDM))10
- Employee Center Accreditation10
- Certified Implementation Specialist – IT Service Management (CIS-ITSM)9
App Engine13
- ServiceNow Certified Application Developer (CAD)13
Software Asset Management (SAM)6
- Certified Implementation Specialist – Software Asset Management (CIS-SAM)6
Customer Service Management (CSM)5
- Suite Certification - CSM Professional5
Hardware Asset Management (HAM)3
- Certified Implementation Specialist – Hardware Asset Management (CIS-HAM)3
ITOM Visibility2
- Suite Certification - Data Foundations (CMDB and CSDM) Professional1
- Suite Certification – IT Operations Management Visibility (ITOM Visibility)1
ITSM Pro2
- Micro-Certification – DevOps Change Velocity1
- Suite Certification - ITSM Professional1
Public Sector Digital Services2
- Suite Certification - Public Sector Digital Services (PSDS)2
Retail Service Management2
- Retail Delivery Accreditation2
Security Incident Response2
- Certified Implementation Specialist – Security Incident Response (CIS-SIR)2
Strategic Portfolio Management Standard2
- Certified Implementation Specialist – Strategic Portfolio Management (CIS-SPM)2
Vulnerability Response2
- Certified Implementation Specialist – Vulnerability Response (CIS-VR)2
Field Service Management (FSM)1
- Certified Implementation Specialist – Field Service Management (CIS-FSM)1
Financial Services Operations - Banking1
- Suite Certification - FSO Banking and Wealth Management Professional1
Human Resources (HR)1
- Suite Certification - HR Professional1
Legal Service Delivery1
- Suite Certification - Legal Service Delivery1
Manufacturing Commercial Operations1
- Manufacturing Commercial Operations Delivery Accreditation1
Now Assist for Creator1
- Now Assist for Creator Implementation Delivery Accreditation1
Now Assist for Customer Service Management (CSM)1
- Suite Certification - Now Assist for Customer Service Management (CSM) Pro Plus Suite1
Now Assist for IT Service Management (ITSM)1
- Suite Certification - Now Assist for IT Service Management (ITSM) Pro Plus Suite1
Telecom Service Management (TSM)1
- Suite Certification - Telecommunication and Media Service Management1
Workflow Data Fabric1
- Suite Certification - Workflow Data Fabric1
Workplace Service Delivery1
- Suite Certification - Workplace Service Delivery1
Benchmarks
How CRI Advantage compares with partners in the same program and tier.
Against 113 Elite Consulting & Implementation partners
Peer percentileP26
Average across metrics, vs Elite peers
Program percentileP53
vs all 354 Consulting & Implementation partners
Biggest strengthValidated PracticesSign in to see the figures
Biggest gapCIS Resources15 vs peer median 60 · P4
Partner ScoreP31
99
Below median · Median 129 · Best 293 · 113/113 peers
0.035 peers in this partner's bin300.0
CIS ResourcesP4
15people
Below median · Median 60 · Best 1,304 · 113/113 peers
089 peers in this partner's bin1,399
Product Line AchievementsP26
1
Below median · Median 3 · Best 15 · 113/113 peers
040 peers in this partner's bin15
Validated PracticesSign in to see this benchmark
CSATSign in to see this benchmark
Architects (CTA)Sign in to see this benchmark
AccreditationsSign in to see this benchmark
Sign in to see every benchmark, including Validated Practices, CSAT, architects and accreditations.
History
How CRI Advantage has moved: tier journey, Partner Score and every tracked figure month by month.
Partner Score
Nov 2025 – Oct 2026. Higher is better; a score, not a position.
Month by month
End-of-month values from the latest sync in each month; ▲/▼ marks a change from the month before.
- Partner Score990Aug—Sep−1Oct—
- Unique CIS-Certified Resources15−4Aug+1Sep−1Oct—
- Product Line Achievements10Aug—Sep—Oct—
- Certified Technical Architects1Aug—Sep—Oct—
- Customer satisfaction (CSAT)4.5+0.2Aug—Sep+0.2Oct+0.2
| Figure | May 2026 | Jun | Jul | Aug | Sep | Oct | Since Nov 2025 |
|---|---|---|---|---|---|---|---|
| Partner Score | 94 | 99+5 | 101+1 | 100 | 99−1 | 99 | 0 |
| Unique CIS-Certified Resources | 16 | 15−1 | 15 | 16+1 | 15−1 | 15 | −4 |
| Product Line Achievements | 1 | 1 | 1 | 1 | 1 | 1 | 0 |
| Certified Technical Architects | — | — | — | — | — | 1 | |
| Customer satisfaction (CSAT) | 4.4 | 4.1−0.2 | 4.1 | 4.1 | 4.3+0.2 | 4.5+0.2 | +0.2 |
Awards
2 ServiceNow partner awards
- Undated
Unknown Award
Unknown Award
Solutions & contact
What CRI Advantage has built on the platform and how to reach them.
No offerings, solutions, integrations or Store apps on ServiceNow's listing for this partner.
Contact
- Website
- www.criadvantage.com
- Sign in to see email
- Location
- Idaho Falls, Idaho, United States