For a one-page summary, download the tearsheet: https://www.partnerintelligence.now/partners/devoteam-sa/tearsheet
DEVOTEAM
Levallois-Perret, Hauts-de-Seine, France4.6 / 5 CSAT
EliteC&I
EliteReseller
EliteService Provider
Devoteam is a tech consulting firm specialised in cloud, cybersecurity, data, and sustainability.
Synced Source: ServiceNow Partner FinderMethodology
Overview
Key figures for DEVOTEAM, who they are and how ServiceNow scores them.
About DEVOTEAM
Devoteam is a tech consulting firm specialised in cloud, cybersecurity, data, and sustainability.
- Programs
- Consulting & ImplementationElite
- ResellerElite
- Service ProviderElite
- Location
- Levallois-Perret, Hauts-de-Seine, France
- Website
- www.devoteam.com
Scores and position
- Partner Score
- 209
- ServiceNow's published ranking value. Higher is better; it is a score, not a position.
- Partner Finder search position
- —
- Not yet available for this partner.
ServiceNow does not publish how the Partner Score is computed; it may include signals that are not public, such as revenue or internal performance data. We show it as published. How we use it
Capabilities
What DEVOTEAM is assessed and certified on: product lines, architects, accreditations and certifications.
Product Line Assessments
11 product lines · 2 with a Validated Practice · 0 in 2+ regions
- PLA achieved
- Validated Practice
- Not assessed
- Business Continuity ManagementOct 15, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 1CSAT 5.0 / 5
- Customer Service Management (CSM)Oct 15, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 4CSAT 4.4 / 5
- Human Resources (HR)Oct 15, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 2CSAT 5.0 / 5
- ITOM VisibilityOct 15, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 5CSAT 4.2 / 5
- ITSM StandardOct 15, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 13CSAT 4.6 / 5
- Risk, Resilience, SustainabilityOct 15, 2026
- AMS
- EMEA
- APJ
- Global
Deployments —CSAT —
- Security Incident ResponseOct 15, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 1CSAT 5.0 / 5
- Software Asset Management (SAM)Oct 15, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 2CSAT 4.5 / 5
- Strategic Portfolio Management StandardOct 15, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 4CSAT 4.5 / 5
- Vulnerability ResponseOct 15, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 4CSAT 4.8 / 5
- Workplace Service DeliveryOct 15, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 1CSAT 5.0 / 5
| Product line | AMS | EMEA | APJ | Global | Deployments | CSAT |
|---|---|---|---|---|---|---|
Business Continuity Management Oct 15, 2026 | 1 | 5.0 / 5 | ||||
Customer Service Management (CSM) Oct 15, 2026 | 4 | 4.4 / 5 | ||||
Human Resources (HR) Oct 15, 2026 | 2 | 5.0 / 5 | ||||
ITOM Visibility Oct 15, 2026 | 5 | 4.2 / 5 | ||||
ITSM Standard Oct 15, 2026 | 13 | 4.6 / 5 | ||||
Risk, Resilience, Sustainability Oct 15, 2026 | — | — | ||||
Security Incident Response Oct 15, 2026 | 1 | 5.0 / 5 | ||||
Software Asset Management (SAM) Oct 15, 2026 | 2 | 4.5 / 5 | ||||
Strategic Portfolio Management Standard Oct 15, 2026 | 4 | 4.5 / 5 | ||||
Vulnerability Response Oct 15, 2026 | 4 | 4.8 / 5 | ||||
Workplace Service Delivery Oct 15, 2026 | 1 | 5.0 / 5 |
Architects and accreditations
As ServiceNow reports them on the partner's profile. Architects are people; accreditations are counted as accreditations.
- CMA
- 2
- Certified Master Architects
- CTA
- 26
- Certified Technical Architects
- Presales accreditations
- 146
- Certified staff who determine the appropriate products to introduce as a solution.
- Sales accreditations
- 166
- Sales staff who understand the value of the Now Platform and are certified ServiceNow experts.
- Delivery accreditations
- 661
- Internal implementation specialists with industry experience and proven knowledge of the Now Platform.
Certifications
1,121 certifications · 40 types · 34 product lines. Every certificate held; one person can hold several.
App Engine312
- ServiceNow Certified Application Developer (CAD)312
Strategic Portfolio Management Standard81
- Certified Implementation Specialist – Strategic Portfolio Management (CIS-SPM)81
Field Service Management (FSM)73
- Certified Implementation Specialist – Field Service Management (CIS-FSM)73
Now Assist for IT Service Management (ITSM)70
- Suite Certification - Now Assist for IT Service Management (ITSM) Pro Plus Suite70
Risk, Resilience, Sustainability68
- Certified Implementation Specialist – Risk and Compliance (CIS-RC)68
Customer Service Management (CSM)57
- Suite Certification - CSM Professional57
Human Resources (HR)49
- Suite Certification - HR Professional49
Hardware Asset Management (HAM)48
- Certified Implementation Specialist – Hardware Asset Management (CIS-HAM)48
ITSM Standard46
- Certified Implementation Specialist – Data Foundations (CMDB and CSDM) (CIS-DF (CMDB and CSDM))21
- Employee Center Accreditation14
- Certified Implementation Specialist – IT Service Management (CIS-ITSM)11
Now Assist for Creator45
- Now Assist for Creator Implementation Delivery Accreditation45
Vulnerability Response42
- Certified Implementation Specialist – Vulnerability Response (CIS-VR)42
Security Incident Response33
- Certified Implementation Specialist – Security Incident Response (CIS-SIR)33
Software Asset Management (SAM)31
- Certified Implementation Specialist – Software Asset Management (CIS-SAM)31
Now Assist for Customer Service Management (CSM)24
- Suite Certification - Now Assist for Customer Service Management (CSM) Pro Plus Suite24
Now Assist for HR Service Delivery (HRSD)21
- Suite Certification - Now Assist for HR Service Delivery Pro Plus20
- Suite Certification - Now Assist for HR Service Delivery Pro Plus - Retiring Soon1
Third-party Risk Management15
- Certified Implementation Specialist – Third-party Risk Management (CIS-TPRM)15
Moveworks12
- Moveworks Agent Studio Fundamentals Delivery Accreditation6
- Moveworks Platform Implementation for Engineers Delivery Accreditation6
ITOM Visibility10
- Suite Certification - Data Foundations (CMDB and CSDM) Professional5
- Suite Certification – IT Operations Management Visibility (ITOM Visibility)5
Operational Technology Management10
- Delivery Accreditation - Operational Technology10
ITSM Pro9
- Suite Certification - ITSM Professional5
- Micro-Certification – DevOps Change Velocity4
Business Continuity Management8
- Micro-Certification - Business Continuity Management8
Workflow Data Fabric8
- Suite Certification - Workflow Data Fabric8
Enterprise Architecture7
- Enterprise Architecture Implementation Delivery Accreditation7
Financial Services Operations - Banking7
- Suite Certification - FSO Banking and Wealth Management Professional7
Retail Service Management6
- Retail Delivery Accreditation6
Telecommunications Network Inventory6
- Telecommunication Network Inventory Delivery Accreditation6
Workplace Service Delivery6
- Suite Certification - Workplace Service Delivery6
Healthcare & Life Sciences4
- Suite Certification - Healthcare and Life Sciences Management Professional4
Legal Service Delivery4
- Suite Certification - Legal Service Delivery4
Public Sector Digital Services2
- Suite Certification - Public Sector Digital Services (PSDS)2
Strategic Portfolio Management Pro2
- Strategic Planning Delivery Accreditation2
Technology Provider Service Management (TPSM)2
- Suite Certification - Technology Provider Service Management2
Telecom Service Management (TSM)2
- Suite Certification - Telecommunication and Media Service Management2
Manufacturing Commercial Operations1
- Manufacturing Commercial Operations Delivery Accreditation1
Benchmarks
How DEVOTEAM compares with partners in the same program and tier.
Against 112 Elite Consulting & Implementation partners
Peer percentileP80
Average across metrics, vs Elite peers
Program percentileP87
vs all 354 Consulting & Implementation partners
Biggest strengthArchitects (CTA)Sign in to see the figures
Biggest gapCSATSign in to see the figures
Partner ScoreP91
209
Above median · Median 129 · Best 293 · 112/112 peers
0.09 peers in this partner's bin300.0
CIS ResourcesP93
563people
Above median · Median 61 · Best 1,304 · 112/112 peers
04 peers in this partner's bin1,399
Product Line AchievementsP91
11
Above median · Median 3 · Best 15 · 112/112 peers
07 peers in this partner's bin15
Validated PracticesSign in to see this benchmark
CSATSign in to see this benchmark
Master Architects (CMA)Sign in to see this benchmark
Architects (CTA)Sign in to see this benchmark
AccreditationsSign in to see this benchmark
Sign in to see every benchmark, including Validated Practices, CSAT, architects and accreditations.
History
How DEVOTEAM has moved: tier journey, Partner Score and every tracked figure month by month.
Partner Score
Nov 2025 – Oct 2026. Higher is better; a score, not a position.
Month by month
End-of-month values from the latest sync in each month; ▲/▼ marks a change from the month before.
- Partner Score209+21Aug−6Sep—Oct—
- Unique CIS-Certified Resources563+40Aug+7Sep—Oct—
- Product Line Achievements11+1Aug—Sep—Oct—
- Certified Technical Architects26+7Aug—Sep+2Oct—
- Certified Master Architects20Aug—Sep—Oct—
- Customer satisfaction (CSAT)4.6−0.1Aug—Sep−0.1Oct—
| Figure | May 2026 | Jun | Jul | Aug | Sep | Oct | Since Nov 2025 |
|---|---|---|---|---|---|---|---|
| Partner Score | 214−1 | 208−6 | 215+7 | 209−6 | 209 | 209 | +21 |
| Unique CIS-Certified Resources | 556−4 | 555−1 | 556+1 | 563+7 | 563 | 563 | +40 |
| Product Line Achievements | 12 | 9−3 | 11+2 | 11 | 11 | 11 | +1 |
| Certified Technical Architects | 25 | 25 | 24−1 | 24 | 26+2 | 26 | +7 |
| Certified Master Architects | 2 | 2 | 2 | 2 | 2 | 2 | 0 |
| Customer satisfaction (CSAT) | 4.7 | 4.7 | 4.7 | 4.7 | 4.6−0.1 | 4.6 | −0.1 |
Awards
3 ServiceNow partner awards
- Undated
Unknown Award
Unknown Award
Unknown Award
Solutions & contact
What DEVOTEAM has built on the platform and how to reach them.
Solutions
Counts from ServiceNow's partner listing.
- Offerings
- 3
- Solutions
- 0
- Integrations
- —
- Store apps
- —
Contact
- Website
- www.devoteam.com
- Sign in to see email
- Location
- Levallois-Perret, Hauts-de-Seine, France