For a one-page summary, download the tearsheet: https://www.partnerintelligence.now/partners/epi-use-systems-ltd/tearsheet
EPI-USE America Inc.
Brookhaven, Georgia, United States4.9 / 5 CSAT
SelectBuild
PremierC&I
SelectReseller
EPI-USE helps organizations implement ServiceNow across IT, HR, and enterprise workflows to streamline operations and improve experiences.
Overview
Key figures for EPI-USE America Inc., who they are and how ServiceNow scores them.
About EPI-USE America Inc.
EPI-USE helps organizations implement ServiceNow across IT, HR, and enterprise workflows to streamline operations and improve experiences.
- Programs
- BuildSelect
- Consulting & ImplementationPremier
- ResellerSelect
- Location
- Brookhaven, Georgia, United States
- Website
- www.epiuse.com/servicenow
Scores and position
- Partner Score
- 64
- ServiceNow's published ranking value. Higher is better; it is a score, not a position.
- Partner Finder search position
- —
- Not yet available for this partner.
ServiceNow does not publish how the Partner Score is computed; it may include signals that are not public, such as revenue or internal performance data. We show it as published. How we use it
Capabilities
What EPI-USE America Inc. is assessed and certified on: product lines, architects, accreditations and certifications.
No product line achievements yet. They appear here once ServiceNow publishes them for this partner.
Architects and accreditations
As ServiceNow reports them on the partner's profile. Architects are people; accreditations are counted as accreditations.
- CMA
- —
- Certified Master Architects
- CTA
- 4
- Certified Technical Architects
- Presales accreditations
- 36
- Certified staff who determine the appropriate products to introduce as a solution.
- Sales accreditations
- 36
- Sales staff who understand the value of the Now Platform and are certified ServiceNow experts.
- Delivery accreditations
- 23
- Internal implementation specialists with industry experience and proven knowledge of the Now Platform.
Certifications
53 certifications · 18 types · 18 product lines. Every certificate held; one person can hold several.
App Engine15
- ServiceNow Certified Application Developer (CAD)15
Customer Service Management (CSM)6
- Suite Certification - CSM Professional6
Now Assist for IT Service Management (ITSM)5
- Suite Certification - Now Assist for IT Service Management (ITSM) Pro Plus Suite5
Human Resources (HR)4
- Suite Certification - HR Professional4
Strategic Portfolio Management Standard4
- Certified Implementation Specialist – Strategic Portfolio Management (CIS-SPM)4
Now Assist for Customer Service Management (CSM)3
- Suite Certification - Now Assist for Customer Service Management (CSM) Pro Plus Suite3
Field Service Management (FSM)2
- Certified Implementation Specialist – Field Service Management (CIS-FSM)2
Hardware Asset Management (HAM)2
- Certified Implementation Specialist – Hardware Asset Management (CIS-HAM)2
Now Assist for Creator2
- Now Assist for Creator Implementation Delivery Accreditation2
Now Assist for HR Service Delivery (HRSD)2
- Suite Certification - Now Assist for HR Service Delivery Pro Plus2
Financial Services Operations - Banking1
- Suite Certification - FSO Banking and Wealth Management Professional1
Manufacturing Commercial Operations1
- Manufacturing Commercial Operations Delivery Accreditation1
Public Sector Digital Services1
- Suite Certification - Public Sector Digital Services (PSDS)1
Risk, Resilience, Sustainability1
- Certified Implementation Specialist – Risk and Compliance (CIS-RC)1
Security Incident Response1
- Certified Implementation Specialist – Security Incident Response (CIS-SIR)1
Technology Provider Service Management (TPSM)1
- Suite Certification - Technology Provider Service Management1
Telecom Service Management (TSM)1
- Suite Certification - Telecommunication and Media Service Management1
Telecommunications Network Inventory1
- Telecommunication Network Inventory Delivery Accreditation1
Benchmarks
How EPI-USE America Inc. compares with partners in the same program and tier.
Against 137 Premier Consulting & Implementation partners
Peer percentileP58
Average across metrics, vs Premier peers
Program percentileP52
vs all 354 Consulting & Implementation partners
Biggest strengthArchitects (CTA)Sign in to see the figures
Biggest gapProduct Line Achievements0 vs peer median 0 · P29
Partner ScoreP40
64
Below median · Median 71 · Best 138 · 137/137 peers
20.046 peers in this partner's bin140.0
CIS ResourcesP45
18people
Below median · Median 20 · Best 164 · 137/137 peers
083 peers in this partner's bin174
Product Line AchievementsP29
0
At the peer median · Median 0 · Best 11 · 137/137 peers
0113 peers in this partner's bin11
Validated PracticesSign in to see this benchmark
CSATSign in to see this benchmark
Architects (CTA)Sign in to see this benchmark
AccreditationsSign in to see this benchmark
Sign in to see every benchmark, including Validated Practices, CSAT, architects and accreditations.
History
How EPI-USE America Inc. has moved: tier journey, Partner Score and every tracked figure month by month.
Partner Score
Nov 2025 – Oct 2026. Higher is better; a score, not a position.
Month by month
End-of-month values from the latest sync in each month; ▲/▼ marks a change from the month before.
- Partner Score64+16Aug—Sep—Oct—
- Unique CIS-Certified Resources18+6Aug−1Sep−1Oct—
- Certified Technical Architects4+3Aug—Sep—Oct—
- Customer satisfaction (CSAT)4.9+0.1Aug—Sep—Oct—
- Store apps10Aug—Sep—Oct—
| Figure | May 2026 | Jun | Jul | Aug | Sep | Oct | Since Nov 2025 |
|---|---|---|---|---|---|---|---|
| Partner Score | 58 | 63+5 | 64+1 | 64 | 64 | 64 | +16 |
| Unique CIS-Certified Resources | 16+1 | 17+1 | 20+3 | 19−1 | 18−1 | 18 | +6 |
| Certified Technical Architects | 2 | 4+2 | 4 | 4 | 4 | 4 | +3 |
| Customer satisfaction (CSAT) | 4.9+0.1 | 4.9 | 5.0 | 5.0 | 4.9 | 4.9 | +0.1 |
| Store apps | — | — | — | — | 1 | 1 | 0 |
No ServiceNow partner awards on record.
Solutions & contact
What EPI-USE America Inc. has built on the platform and how to reach them.
Solutions
Counts from ServiceNow's partner listing.
- Offerings
- 1
- Solutions
- 0
- Integrations
- —
- Store apps
- 1
Contact
- Website
- www.epiuse.com/servicenow
- Sign in to see email
- Location
- Brookhaven, Georgia, United States