For a one-page summary, download the tearsheet: https://www.partnerintelligence.now/partners/fujitsu-services-limited/tearsheet
Fujitsu
London, London, United Kingdom4.7 / 5 CSAT
PremierBuild
EliteC&I
EliteReseller
EliteService Provider
ServiceNow and Fujitsu co-create value for customers through a partnership approach and focus on improving the experiences of people.
Synced
Overview
Key figures for Fujitsu, who they are and how ServiceNow scores them.
About Fujitsu
ServiceNow and Fujitsu co-create value for customers through a partnership approach and focus on improving the experiences of people.
- Programs
- BuildPremier
- Consulting & ImplementationElite
- ResellerElite
- Service ProviderElite
- Location
- London, London, United Kingdom
Scores and position
- Partner Score
- 276
- ServiceNow's published ranking value. Higher is better; it is a score, not a position.
- Partner Finder search position
- —
- Not yet available for this partner.
ServiceNow does not publish how the Partner Score is computed; it may include signals that are not public, such as revenue or internal performance data. We show it as published. How we use it
Capabilities
What Fujitsu is assessed and certified on: product lines, architects, accreditations and certifications.
Product Line Assessments
14 product lines · 6 with a Validated Practice · 7 in 2+ regions
- PLA achieved
- Validated Practice
- Not assessed
- App EngineOct 15, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 2CSAT 4.5 / 5
- Business Continuity ManagementOct 15, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 3CSAT 4.8 / 5
- Customer Service Management (CSM)Oct 15, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 7CSAT 4.8 / 5
- Field Service Management (FSM)Oct 15, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 2CSAT 4.5 / 5
- Hardware Asset Management (HAM)Oct 15, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 1CSAT 5.0 / 5
- Human Resources (HR)Oct 15, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 5CSAT 5.0 / 5
- ITOM HealthOct 15, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 5CSAT 4.8 / 5
- ITOM VisibilityOct 15, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 11CSAT 4.7 / 5
- ITSM ProOct 15, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 3CSAT 5.0 / 5
- ITSM StandardOct 15, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 17CSAT 4.8 / 5
- Risk, Resilience, SustainabilityOct 15, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 3CSAT 5.0 / 5
- Third-party Risk ManagementOct 15, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 2CSAT 5.0 / 5
- Vulnerability ResponseOct 15, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 4CSAT 4.8 / 5
- Workflow Data FabricOct 15, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 2CSAT 4.8 / 5
| Product line | AMS | EMEA | APJ | Global | Deployments | CSAT |
|---|---|---|---|---|---|---|
App Engine Oct 15, 2026 | 2 | 4.5 / 5 | ||||
Business Continuity Management Oct 15, 2026 | 3 | 4.8 / 5 | ||||
Customer Service Management (CSM) Oct 15, 2026 | 7 | 4.8 / 5 | ||||
Field Service Management (FSM) Oct 15, 2026 | 2 | 4.5 / 5 | ||||
Hardware Asset Management (HAM) Oct 15, 2026 | 1 | 5.0 / 5 | ||||
Human Resources (HR) Oct 15, 2026 | 5 | 5.0 / 5 | ||||
ITOM Health Oct 15, 2026 | 5 | 4.8 / 5 | ||||
ITOM Visibility Oct 15, 2026 | 11 | 4.7 / 5 | ||||
ITSM Pro Oct 15, 2026 | 3 | 5.0 / 5 | ||||
ITSM Standard Oct 15, 2026 | 17 | 4.8 / 5 | ||||
Risk, Resilience, Sustainability Oct 15, 2026 | 3 | 5.0 / 5 | ||||
Third-party Risk Management Oct 15, 2026 | 2 | 5.0 / 5 | ||||
Vulnerability Response Oct 15, 2026 | 4 | 4.8 / 5 | ||||
Workflow Data Fabric Oct 15, 2026 | 2 | 4.8 / 5 |
Architects and accreditations
As ServiceNow reports them on the partner's profile. Architects are people; accreditations are counted as accreditations.
- CMA
- 9
- Certified Master Architects
- CTA
- 103
- Certified Technical Architects
- Presales accreditations
- 460
- Certified staff who determine the appropriate products to introduce as a solution.
- Sales accreditations
- 2,141
- Sales staff who understand the value of the Now Platform and are certified ServiceNow experts.
- Delivery accreditations
- 929
- Internal implementation specialists with industry experience and proven knowledge of the Now Platform.
Certifications
3,007 certifications · 43 types · 36 product lines. Every certificate held; one person can hold several.
App Engine646
- ServiceNow Certified Application Developer (CAD)646
ITSM Pro393
- Certified Implementation Specialist – Data Foundations (CMDB and CSDM) (CIS-DF (CMDB and CSDM))150
- Employee Center Accreditation131
- Micro-Certification – DevOps Change Velocity56
- Suite Certification - ITSM Professional56
Now Assist for IT Service Management (ITSM)287
- Suite Certification - Now Assist for IT Service Management (ITSM) Pro Plus Suite286
- Suite Certification - Now Assist for IT Service Management Pro Plus - Retiring Soon1
Moveworks226
- Moveworks Agent Studio Fundamentals Delivery Accreditation113
- Moveworks Platform Implementation for Engineers Delivery Accreditation113
Human Resources (HR)154
- Suite Certification - HR Professional154
Customer Service Management (CSM)144
- Suite Certification - CSM Professional144
Now Assist for HR Service Delivery (HRSD)112
- Suite Certification - Now Assist for HR Service Delivery Pro Plus112
Now Assist for Creator106
- Now Assist for Creator Implementation Delivery Accreditation106
Strategic Portfolio Management Standard104
- Certified Implementation Specialist – Strategic Portfolio Management (CIS-SPM)104
Now Assist for Customer Service Management (CSM)103
- Suite Certification - Now Assist for Customer Service Management (CSM) Pro Plus Suite103
Hardware Asset Management (HAM)97
- Certified Implementation Specialist – Hardware Asset Management (CIS-HAM)97
Software Asset Management (SAM)78
- Certified Implementation Specialist – Software Asset Management (CIS-SAM)78
ITSM Standard75
- Certified Implementation Specialist – IT Service Management (CIS-ITSM)75
Risk, Resilience, Sustainability61
- Certified Implementation Specialist – Risk and Compliance (CIS-RC)61
Vulnerability Response50
- Certified Implementation Specialist – Vulnerability Response (CIS-VR)50
Field Service Management (FSM)49
- Certified Implementation Specialist – Field Service Management (CIS-FSM)49
Security Incident Response43
- Certified Implementation Specialist – Security Incident Response (CIS-SIR)43
Telecommunications Network Inventory31
- Telecommunication Network Inventory Delivery Accreditation31
Financial Services Operations - Banking28
- Suite Certification - FSO Banking and Wealth Management Professional28
ITOM Health25
- Suite Certification - Data Foundations (CMDB and CSDM) Professional17
- Suite Certification - IT Operations Management AIOps Enterprise (ITOM AIOps Enterprise)7
- Certified Implementation Specialist – Event Management (CIS-EM)1
Public Sector Digital Services22
- Suite Certification - Public Sector Digital Services (PSDS)22
Enterprise Architecture19
- Enterprise Architecture Implementation Delivery Accreditation19
Healthcare & Life Sciences19
- Suite Certification - Healthcare and Life Sciences Management Professional19
Workflow Data Fabric18
- Suite Certification - Workflow Data Fabric18
Strategic Portfolio Management Pro15
- Strategic Planning Delivery Accreditation15
Retail Service Management13
- Retail Delivery Accreditation13
Third-party Risk Management12
- Certified Implementation Specialist – Third-party Risk Management (CIS-TPRM)12
Operational Technology Management11
- Delivery Accreditation - Operational Technology11
Business Continuity Management10
- Micro-Certification - Business Continuity Management10
ITOM Visibility10
- Suite Certification – IT Operations Management Visibility (ITOM Visibility)10
Legal Service Delivery9
- Suite Certification - Legal Service Delivery9
Technology Provider Service Management (TPSM)9
- Suite Certification - Technology Provider Service Management9
Telecom Service Management (TSM)9
- Suite Certification - Telecommunication and Media Service Management9
Manufacturing Commercial Operations8
- Manufacturing Commercial Operations Delivery Accreditation8
Workplace Service Delivery8
- Suite Certification - Workplace Service Delivery8
Cloud Cost Management3
- Cloud Cost Management Delivery Accreditation3
Benchmarks
How Fujitsu compares with partners in the same program and tier.
Against 112 Elite Consulting & Implementation partners
Peer percentileP92
Average across metrics, vs Elite peers
Program percentileP92
vs all 354 Consulting & Implementation partners
Biggest strengthArchitects (CTA)Sign in to see the figures
Biggest gapCSATSign in to see the figures
Partner ScoreP98
276
Above median · Median 129 · Best 293 · 112/112 peers
0.04 peers in this partner's bin300.0
CIS ResourcesP96
775people
Above median · Median 61 · Best 1,304 · 112/112 peers
03 peers in this partner's bin1,399
Product Line AchievementsP98
14
Above median · Median 3 · Best 15 · 112/112 peers
03 peers in this partner's bin15
Validated PracticesSign in to see this benchmark
CSATSign in to see this benchmark
Master Architects (CMA)Sign in to see this benchmark
Architects (CTA)Sign in to see this benchmark
AccreditationsSign in to see this benchmark
Sign in to see every benchmark, including Validated Practices, CSAT, architects and accreditations.
History
How Fujitsu has moved: tier journey, Partner Score and every tracked figure month by month.
Partner Score
Nov 2025 – Oct 2026. Higher is better; a score, not a position.
Month by month
End-of-month values from the latest sync in each month; ▲/▼ marks a change from the month before.
- Partner Score276+49Aug—Sep+1Oct—
- Unique CIS-Certified Resources775−22Aug−1Sep−4Oct—
- Product Line Achievements14+2Aug—Sep—Oct—
- Certified Technical Architects103+5Aug−4Sep−1Oct+2
- Certified Master Architects9−4Aug−1Sep—Oct—
- Customer satisfaction (CSAT)4.7+0.2Aug—Sep—Oct—
- Built integrations10Aug—Sep—Oct—
- Store apps5−1Aug—Sep—Oct—
| Figure | May 2026 | Jun | Jul | Aug | Sep | Oct | Since Nov 2025 |
|---|---|---|---|---|---|---|---|
| Partner Score | 275−1 | 279+5 | 275−4 | 275 | 276+1 | 276 | +49 |
| Unique CIS-Certified Resources | 805−17 | 777−28 | 780+3 | 779−1 | 775−4 | 775 | −22 |
| Product Line Achievements | 11 | 13+2 | 14+1 | 14 | 14 | 14 | +2 |
| Certified Technical Architects | 110−1 | 107−3 | 106−1 | 102−4 | 101−1 | 103+2 | +5 |
| Certified Master Architects | 11 | 11 | 10−1 | 9−1 | 9 | 9 | −4 |
| Customer satisfaction (CSAT) | 4.7 | 4.7 | 4.7 | 4.7 | 4.7 | 4.7 | +0.2 |
| Built integrations | 1 | 1 | 1 | 1 | 1 | 1 | 0 |
| Store apps | 7 | 7 | 5−2 | 5 | 5 | 5 | −1 |
Awards
14 ServiceNow partner awards
- Undated
Unknown Award
Unknown Award
Unknown Award
Unknown Award
Unknown Award
Unknown Award
Unknown Award
Unknown Award
Unknown Award
Unknown Award
Unknown Award
Unknown Award
Unknown Award
Unknown Award
Solutions & contact
What Fujitsu has built on the platform and how to reach them.
Solutions
Counts from ServiceNow's partner listing.
- Offerings
- 6
- Solutions
- 0
- Integrations
- 1
- Store apps
- 5
Contact
- Sign in to see email
- Location
- London, London, United Kingdom