For a one-page summary, download the tearsheet: https://www.partnerintelligence.now/partners/hcl-technologies-ltd/tearsheet
HCL Technologies Ltd.
Delhi, New Delhi, India4.6 / 5 CSAT
SelectBuild
EliteC&I
PremierReseller
EliteService Provider
We excel in AI implementations and digital integration, delivering cohesive and transformative experiences tailored to your needs.
Overview
Key figures for HCL Technologies Ltd., who they are and how ServiceNow scores them.
About HCL Technologies Ltd.
We excel in AI implementations and digital integration, delivering cohesive and transformative experiences tailored to your needs.
- Programs
- BuildSelect
- Consulting & ImplementationElite
- ResellerPremier
- Service ProviderElite
- Location
- Delhi, New Delhi, India
- Website
- www.hcltech.com
Scores and position
- Partner Score
- 188
- ServiceNow's published ranking value. Higher is better; it is a score, not a position.
- Partner Finder search position
- —
- Not yet available for this partner.
ServiceNow does not publish how the Partner Score is computed; it may include signals that are not public, such as revenue or internal performance data. We show it as published. How we use it
Capabilities
What HCL Technologies Ltd. is assessed and certified on: product lines, architects, accreditations and certifications.
Product Line Assessments
9 product lines · 3 with a Validated Practice · 4 in 2+ regions
- PLA achieved
- Validated Practice
- Not assessed
- App EngineOct 15, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 4CSAT 4.9 / 5
- Customer Service Management (CSM)Oct 15, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 2CSAT 3.8 / 5
- Hardware Asset Management (HAM)Oct 15, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 3CSAT 4.7 / 5
- Human Resources (HR)Oct 15, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 4CSAT 5.0 / 5
- ITOM HealthOct 15, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 2CSAT 4.8 / 5
- ITOM VisibilityOct 15, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 9CSAT 4.7 / 5
- ITSM ProOct 15, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 7CSAT 4.5 / 5
- ITSM StandardOct 15, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 8CSAT 4.7 / 5
- Now Assist for IT Service Management (ITSM)Oct 15, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 3CSAT 3.7 / 5
| Product line | AMS | EMEA | APJ | Global | Deployments | CSAT |
|---|---|---|---|---|---|---|
App Engine Oct 15, 2026 | 4 | 4.9 / 5 | ||||
Customer Service Management (CSM) Oct 15, 2026 | 2 | 3.8 / 5 | ||||
Hardware Asset Management (HAM) Oct 15, 2026 | 3 | 4.7 / 5 | ||||
Human Resources (HR) Oct 15, 2026 | 4 | 5.0 / 5 | ||||
ITOM Health Oct 15, 2026 | 2 | 4.8 / 5 | ||||
ITOM Visibility Oct 15, 2026 | 9 | 4.7 / 5 | ||||
ITSM Pro Oct 15, 2026 | 7 | 4.5 / 5 | ||||
ITSM Standard Oct 15, 2026 | 8 | 4.7 / 5 | ||||
Now Assist for IT Service Management (ITSM) Oct 15, 2026 | 3 | 3.7 / 5 |
Architects and accreditations
As ServiceNow reports them on the partner's profile. Architects are people; accreditations are counted as accreditations.
- CMA
- 3
- Certified Master Architects
- CTA
- 39
- Certified Technical Architects
- Presales accreditations
- 145
- Certified staff who determine the appropriate products to introduce as a solution.
- Sales accreditations
- 139
- Sales staff who understand the value of the Now Platform and are certified ServiceNow experts.
- Delivery accreditations
- 1,475
- Internal implementation specialists with industry experience and proven knowledge of the Now Platform.
Certifications
3,113 certifications · 41 types · 33 product lines. Every certificate held; one person can hold several.
App Engine933
- ServiceNow Certified Application Developer (CAD)933
Now Assist for Creator314
- Now Assist for Creator Implementation Delivery Accreditation314
ITSM Pro309
- Employee Center Accreditation161
- Micro-Certification – DevOps Change Velocity74
- Suite Certification - ITSM Professional74
Moveworks286
- Moveworks Agent Studio Fundamentals Delivery Accreditation143
- Moveworks Platform Implementation for Engineers Delivery Accreditation143
ITSM Standard254
- Certified Implementation Specialist – Data Foundations (CMDB and CSDM) (CIS-DF (CMDB and CSDM))166
- Certified Implementation Specialist – IT Service Management (CIS-ITSM)88
Now Assist for IT Service Management (ITSM)163
- Suite Certification - Now Assist for IT Service Management (ITSM) Pro Plus Suite162
- Suite Certification - Now Assist for IT Service Management Pro Plus - Retiring Soon1
Third-party Risk Management105
- Certified Implementation Specialist – Risk and Compliance (CIS-RC)95
- Certified Implementation Specialist – Third-party Risk Management (CIS-TPRM)10
Hardware Asset Management (HAM)101
- Certified Implementation Specialist – Hardware Asset Management (CIS-HAM)101
Human Resources (HR)89
- Suite Certification - HR Professional89
Software Asset Management (SAM)76
- Certified Implementation Specialist – Software Asset Management (CIS-SAM)76
Customer Service Management (CSM)65
- Suite Certification - CSM Professional65
Now Assist for HR Service Delivery (HRSD)64
- Suite Certification - Now Assist for HR Service Delivery Pro Plus64
Now Assist for Customer Service Management (CSM)51
- Suite Certification - Now Assist for Customer Service Management (CSM) Pro Plus Suite51
Strategic Portfolio Management Standard47
- Certified Implementation Specialist – Strategic Portfolio Management (CIS-SPM)47
ITOM Visibility38
- Suite Certification - Data Foundations (CMDB and CSDM) Professional23
- Suite Certification – IT Operations Management Visibility (ITOM Visibility)14
- Certified Implementation Specialist – Discovery (CIS-DISCO)1
Telecommunications Network Inventory34
- Telecommunication Network Inventory Delivery Accreditation34
Field Service Management (FSM)32
- Certified Implementation Specialist – Field Service Management (CIS-FSM)32
Vulnerability Response30
- Certified Implementation Specialist – Vulnerability Response (CIS-VR)30
Security Incident Response27
- Certified Implementation Specialist – Security Incident Response (CIS-SIR)27
Financial Services Operations - Banking13
- Suite Certification - FSO Banking and Wealth Management Professional13
Business Continuity Management11
- Micro-Certification - Business Continuity Management11
ITOM Health9
- Suite Certification - IT Operations Management AIOps Enterprise (ITOM AIOps Enterprise)9
Retail Service Management9
- Retail Delivery Accreditation9
Workflow Data Fabric9
- Suite Certification - Workflow Data Fabric9
Public Sector Digital Services8
- Suite Certification - Public Sector Digital Services (PSDS)8
Technology Provider Service Management (TPSM)7
- Suite Certification - Technology Provider Service Management7
Telecom Service Management (TSM)7
- Suite Certification - Telecommunication and Media Service Management7
Workplace Service Delivery7
- Suite Certification - Workplace Service Delivery7
Enterprise Architecture5
- Enterprise Architecture Implementation Delivery Accreditation5
Manufacturing Commercial Operations5
- Manufacturing Commercial Operations Delivery Accreditation5
Cloud Cost Management2
- Cloud Cost Management Delivery Accreditation2
Healthcare & Life Sciences2
- Suite Certification - Healthcare and Life Sciences Management Professional2
Legal Service Delivery1
- Suite Certification - Legal Service Delivery1
Benchmarks
How HCL Technologies Ltd. compares with partners in the same program and tier.
Against 112 Elite Consulting & Implementation partners
Peer percentileP81
Average across metrics, vs Elite peers
Program percentileP87
vs all 354 Consulting & Implementation partners
Biggest strengthCIS Resources1,073 vs peer median 61 · P98
Biggest gapCSATSign in to see the figures
Partner ScoreP84
188
Above median · Median 129 · Best 293 · 112/112 peers
0.025 peers in this partner's bin300.0
CIS ResourcesP98
1,073people
Above median · Median 61 · Best 1,304 · 112/112 peers
01 peer in this partner's bin1,399
Product Line AchievementsP80
8
Above median · Median 3 · Best 15 · 112/112 peers
09 peers in this partner's bin15
Validated PracticesSign in to see this benchmark
CSATSign in to see this benchmark
Master Architects (CMA)Sign in to see this benchmark
Architects (CTA)Sign in to see this benchmark
AccreditationsSign in to see this benchmark
Sign in to see every benchmark, including Validated Practices, CSAT, architects and accreditations.
History
How HCL Technologies Ltd. has moved: tier journey, Partner Score and every tracked figure month by month.
Partner Score
Nov 2025 – Oct 2026. Higher is better; a score, not a position.
Month by month
End-of-month values from the latest sync in each month; ▲/▼ marks a change from the month before.
- Partner Score188+7Aug−4Sep+4Oct—
- Unique CIS-Certified Resources1,073+403Aug+27Sep+19Oct—
- Product Line Achievements8+4Aug—Sep+1Oct—
- Certified Technical Architects39+23Aug—Sep+1Oct−1
- Certified Master Architects30Aug—Sep—Oct—
- Customer satisfaction (CSAT)4.6+0.3Aug+0.1Sep—Oct—
- Built integrations6−2Aug—Sep—Oct—
- Store apps10Aug—Sep—Oct—
| Figure | May 2026 | Jun | Jul | Aug | Sep | Oct | Since Nov 2025 |
|---|---|---|---|---|---|---|---|
| Partner Score | 185+1 | 179−7 | 188+9 | 184−4 | 188+4 | 188 | +7 |
| Unique CIS-Certified Resources | 893−17 | 937+44 | 1,027+90 | 1,054+27 | 1,073+19 | 1,073 | +403 |
| Product Line Achievements | 7+1 | 6−1 | 7+1 | 7 | 8+1 | 8 | +4 |
| Certified Technical Architects | 39+2 | 39 | 39 | 39 | 40+1 | 39−1 | +23 |
| Certified Master Architects | 3 | 3 | 3 | 3 | 3 | 3 | 0 |
| Customer satisfaction (CSAT) | 4.5 | 4.6+0.1 | 4.6 | 4.7+0.1 | 4.6 | 4.6 | +0.3 |
| Built integrations | 8 | 8 | 6−2 | 6 | 6 | 6 | −2 |
| Store apps | 1 | 1 | 1 | 1 | 1 | 1 | 0 |
Awards
3 ServiceNow partner awards
- Undated
Unknown Award
Unknown Award
Unknown Award
Solutions & contact
What HCL Technologies Ltd. has built on the platform and how to reach them.
Solutions
Counts from ServiceNow's partner listing.
- Offerings
- 1
- Solutions
- 0
- Integrations
- 6
- Store apps
- 1
Contact
- Website
- www.hcltech.com
- Sign in to see email
- Location
- Delhi, New Delhi, India