For a one-page summary, download the tearsheet: https://www.partnerintelligence.now/partners/inetum-bulgaria-ltd/tearsheet
Inetum
Sofia, Sofia, Bulgaria4.5 / 5 CSAT
PremierBuild
EliteC&I
EliteReseller
RegisteredService Provider
Gen AI-certified Elite Partner with local offices in Belgium, Bulgaria, France, Spain, Poland and UK&I, providing all ServiceNow offerings.
Synced
Overview
Key figures for Inetum, who they are and how ServiceNow scores them.
About Inetum
Gen AI-certified Elite Partner with local offices in Belgium, Bulgaria, France, Spain, Poland and UK&I, providing all ServiceNow offerings.
- Programs
- BuildPremier
- Consulting & ImplementationElite
- ResellerElite
- Service ProviderRegistered
- Location
- Sofia, Sofia, Bulgaria
- Website
- www.inetum.com/en
Scores and position
- Partner Score
- 155
- ServiceNow's published ranking value. Higher is better; it is a score, not a position.
- Partner Finder search position
- —
- Not yet available for this partner.
ServiceNow does not publish how the Partner Score is computed; it may include signals that are not public, such as revenue or internal performance data. We show it as published. How we use it
Capabilities
What Inetum is assessed and certified on: product lines, architects, accreditations and certifications.
Product Line Assessments
8 product lines · 0 with a Validated Practice · 2 in 2+ regions
- PLA achieved
- Validated Practice
- Not assessed
- Hardware Asset Management (HAM)Oct 15, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 5CSAT 4.8 / 5
- ITOM HealthOct 15, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 3CSAT 4.8 / 5
- ITOM VisibilityOct 15, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 7CSAT 4.6 / 5
- ITSM StandardOct 15, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 5CSAT 4.5 / 5
- Now Assist for IT Service Management (ITSM)Oct 15, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 1CSAT 4.5 / 5
- Risk, Resilience, SustainabilityOct 15, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 3CSAT 4.7 / 5
- Software Asset Management (SAM)Oct 15, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 5CSAT 4.4 / 5
- Strategic Portfolio Management StandardOct 15, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 3CSAT 4.3 / 5
| Product line | AMS | EMEA | APJ | Global | Deployments | CSAT |
|---|---|---|---|---|---|---|
Hardware Asset Management (HAM) Oct 15, 2026 | 5 | 4.8 / 5 | ||||
ITOM Health Oct 15, 2026 | 3 | 4.8 / 5 | ||||
ITOM Visibility Oct 15, 2026 | 7 | 4.6 / 5 | ||||
ITSM Standard Oct 15, 2026 | 5 | 4.5 / 5 | ||||
Now Assist for IT Service Management (ITSM) Oct 15, 2026 | 1 | 4.5 / 5 | ||||
Risk, Resilience, Sustainability Oct 15, 2026 | 3 | 4.7 / 5 | ||||
Software Asset Management (SAM) Oct 15, 2026 | 5 | 4.4 / 5 | ||||
Strategic Portfolio Management Standard Oct 15, 2026 | 3 | 4.3 / 5 |
Architects and accreditations
As ServiceNow reports them on the partner's profile. Architects are people; accreditations are counted as accreditations.
- CMA
- 1
- Certified Master Architects
- CTA
- 11
- Certified Technical Architects
- Presales accreditations
- 117
- Certified staff who determine the appropriate products to introduce as a solution.
- Sales accreditations
- 122
- Sales staff who understand the value of the Now Platform and are certified ServiceNow experts.
- Delivery accreditations
- 247
- Internal implementation specialists with industry experience and proven knowledge of the Now Platform.
Certifications
503 certifications · 38 types · 31 product lines. Every certificate held; one person can hold several.
App Engine89
- ServiceNow Certified Application Developer (CAD)89
ITOM Visibility45
- Suite Certification - Data Foundations (CMDB and CSDM) Professional25
- Suite Certification – IT Operations Management Visibility (ITOM Visibility)17
- Certified Implementation Specialist – Service Mapping (CIS-SM)2
- Certified Implementation Specialist – Discovery (CIS-DISCO)1
Hardware Asset Management (HAM)41
- Certified Implementation Specialist – Hardware Asset Management (CIS-HAM)41
Strategic Portfolio Management Standard32
- Certified Implementation Specialist – Strategic Portfolio Management (CIS-SPM)32
Risk, Resilience, Sustainability30
- Certified Implementation Specialist – Risk and Compliance (CIS-RC)30
Now Assist for Creator29
- Now Assist for Creator Implementation Delivery Accreditation29
Software Asset Management (SAM)29
- Certified Implementation Specialist – Software Asset Management (CIS-SAM)29
Customer Service Management (CSM)28
- Suite Certification - CSM Professional28
Now Assist for IT Service Management (ITSM)27
- Suite Certification - Now Assist for IT Service Management (ITSM) Pro Plus Suite27
ITSM Pro25
- Certified Implementation Specialist – Data Foundations (CMDB and CSDM) (CIS-DF (CMDB and CSDM))19
- Micro-Certification – DevOps Change Velocity3
- Suite Certification - ITSM Professional3
ITSM Standard23
- Employee Center Accreditation13
- Certified Implementation Specialist – IT Service Management (CIS-ITSM)10
Human Resources (HR)22
- Suite Certification - HR Professional22
Field Service Management (FSM)11
- Certified Implementation Specialist – Field Service Management (CIS-FSM)11
Now Assist for Customer Service Management (CSM)10
- Suite Certification - Now Assist for Customer Service Management (CSM) Pro Plus Suite10
Now Assist for HR Service Delivery (HRSD)10
- Suite Certification - Now Assist for HR Service Delivery Pro Plus10
ITOM Health9
- Suite Certification - IT Operations Management AIOps Enterprise (ITOM AIOps Enterprise)8
- Certified Implementation Specialist – Event Management (CIS-EM)1
Third-party Risk Management7
- Certified Implementation Specialist – Third-party Risk Management (CIS-TPRM)7
Enterprise Architecture6
- Enterprise Architecture Implementation Delivery Accreditation6
Vulnerability Response5
- Certified Implementation Specialist – Vulnerability Response (CIS-VR)5
Workflow Data Fabric5
- Suite Certification - Workflow Data Fabric5
Healthcare & Life Sciences3
- Suite Certification - Healthcare and Life Sciences Management Professional3
Operational Technology Management3
- Delivery Accreditation - Operational Technology3
Business Continuity Management2
- Micro-Certification - Business Continuity Management2
Financial Services Operations - Banking2
- Suite Certification - FSO Banking and Wealth Management Professional2
Public Sector Digital Services2
- Suite Certification - Public Sector Digital Services (PSDS)2
Security Incident Response2
- Certified Implementation Specialist – Security Incident Response (CIS-SIR)2
Telecommunications Network Inventory2
- Telecommunication Network Inventory Delivery Accreditation2
Legal Service Delivery1
- Suite Certification - Legal Service Delivery1
Retail Service Management1
- Retail Delivery Accreditation1
Strategic Portfolio Management Pro1
- Strategic Planning Delivery Accreditation1
Workplace Service Delivery1
- Suite Certification - Workplace Service Delivery1
Benchmarks
How Inetum compares with partners in the same program and tier.
Against 113 Elite Consulting & Implementation partners
Peer percentileP63
Average across metrics, vs Elite peers
Program percentileP75
vs all 354 Consulting & Implementation partners
Biggest strengthCIS Resources213 vs peer median 60 · P82
Biggest gapValidated PracticesSign in to see the figures
Partner ScoreP71
155
Above median · Median 129 · Best 293 · 113/113 peers
0.025 peers in this partner's bin300.0
CIS ResourcesP82
213people
Above median · Median 60 · Best 1,304 · 113/113 peers
013 peers in this partner's bin1,399
Product Line AchievementsP81
8
Above median · Median 3 · Best 15 · 113/113 peers
09 peers in this partner's bin15
Validated PracticesSign in to see this benchmark
CSATSign in to see this benchmark
Master Architects (CMA)Sign in to see this benchmark
Architects (CTA)Sign in to see this benchmark
AccreditationsSign in to see this benchmark
Sign in to see every benchmark, including Validated Practices, CSAT, architects and accreditations.
History
How Inetum has moved: tier journey, Partner Score and every tracked figure month by month.
Partner Score
Nov 2025 – Oct 2026. Higher is better; a score, not a position.
Month by month
End-of-month values from the latest sync in each month; ▲/▼ marks a change from the month before.
- Partner Score155+18Aug—Sep−1Oct—
- Unique CIS-Certified Resources213+2Aug−9Sep—Oct—
- Product Line Achievements8+1Aug—Sep—Oct—
- Certified Technical Architects11−5Aug−1Sep−1Oct+2
- Certified Master Architects10Aug—Sep—Oct—
- Customer satisfaction (CSAT)4.5−0.1Aug—Sep—Oct—
- Store apps2−1Aug—Sep—Oct—
| Figure | May 2026 | Jun | Jul | Aug | Sep | Oct | Since Nov 2025 |
|---|---|---|---|---|---|---|---|
| Partner Score | 157+1 | 152−5 | 156+4 | 156 | 155−1 | 155 | +18 |
| Unique CIS-Certified Resources | 221−3 | 215−6 | 222+7 | 213−9 | 213 | 213 | +2 |
| Product Line Achievements | 7 | 7 | 8+1 | 8 | 8 | 8 | +1 |
| Certified Technical Architects | 15+2 | 13−2 | 11−2 | 10−1 | 9−1 | 11+2 | −5 |
| Certified Master Architects | 1 | 1 | 1 | 1 | 1 | 1 | 0 |
| Customer satisfaction (CSAT) | 4.5 | 4.5 | 4.5 | 4.5 | 4.5 | 4.5 | −0.1 |
| Store apps | 3 | 3 | 2−1 | 2 | 2 | 2 | −1 |
No ServiceNow partner awards on record.
Solutions & contact
What Inetum has built on the platform and how to reach them.
Solutions
Counts from ServiceNow's partner listing.
- Offerings
- 0
- Solutions
- 0
- Integrations
- —
- Store apps
- 2
Contact
- Website
- www.inetum.com/en
- Sign in to see email
- Location
- Sofia, Sofia, Bulgaria