For a one-page summary, download the tearsheet: https://www.partnerintelligence.now/partners/infosys-limited/tearsheet
Infosys Limited
Bengaluru, Karnataka, India4.4 / 5 CSAT
Global EliteBuild- Global EliteC&I
- Global EliteReseller
- Global EliteService Provider
Infosys' ServiceNow unit has led more than 500 service management & ServiceNow engagements for 200+ clients across industries and geographies.
Overview
Key figures for Infosys Limited, who they are and how ServiceNow scores them.
About Infosys Limited
Infosys' ServiceNow unit has led more than 500 service management & ServiceNow engagements for 200+ clients across industries and geographies.
- Programs
- BuildGlobal Elite
- Consulting & ImplementationGlobal Elite
- ResellerGlobal Elite
- Service ProviderGlobal Elite
- Location
- Bengaluru, Karnataka, India
- Website
- www.infosys.com
Scores and position
- Partner Score
- 322
- ServiceNow's published ranking value. Higher is better; it is a score, not a position.
- Partner Finder search position
- —
- Not yet available for this partner.
ServiceNow does not publish how the Partner Score is computed; it may include signals that are not public, such as revenue or internal performance data. We show it as published. How we use it
Capabilities
What Infosys Limited is assessed and certified on: product lines, architects, accreditations and certifications.
Product Line Assessments
6 product lines · 4 with a Validated Practice · 4 in 2+ regions
- PLA achieved
- Validated Practice
- Not assessed
- ITOM VisibilityOct 14, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 9CSAT 4.5 / 5
- ITSM ProOct 14, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 4CSAT 4.8 / 5
- ITSM StandardOct 14, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 23CSAT 4.6 / 5
- Now Assist for Customer Service Management (CSM)Oct 14, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 2CSAT 5.0 / 5
- Risk, Resilience, SustainabilityOct 14, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 1CSAT 4.0 / 5
- Software Asset Management (SAM)Oct 14, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 2CSAT 5.0 / 5
| Product line | AMS | EMEA | APJ | Global | Deployments | CSAT |
|---|---|---|---|---|---|---|
ITOM Visibility Oct 14, 2026 | 9 | 4.5 / 5 | ||||
ITSM Pro Oct 14, 2026 | 4 | 4.8 / 5 | ||||
ITSM Standard Oct 14, 2026 | 23 | 4.6 / 5 | ||||
Now Assist for Customer Service Management (CSM) Oct 14, 2026 | 2 | 5.0 / 5 | ||||
Risk, Resilience, Sustainability Oct 14, 2026 | 1 | 4.0 / 5 | ||||
Software Asset Management (SAM) Oct 14, 2026 | 2 | 5.0 / 5 |
Architects and accreditations
As ServiceNow reports them on the partner's profile. Architects are people; accreditations are counted as accreditations.
- CMA
- 4
- Certified Master Architects
- CTA
- 50
- Certified Technical Architects
- Presales accreditations
- 711
- Certified staff who determine the appropriate products to introduce as a solution.
- Sales accreditations
- 767
- Sales staff who understand the value of the Now Platform and are certified ServiceNow experts.
- Delivery accreditations
- 2,546
- Internal implementation specialists with industry experience and proven knowledge of the Now Platform.
Certifications
4,403 certifications · 40 types · 32 product lines. Every certificate held; one person can hold several.
App Engine1,317
- ServiceNow Certified Application Developer (CAD)1,317
Moveworks598
- Moveworks Agent Studio Fundamentals Delivery Accreditation299
- Moveworks Platform Implementation for Engineers Delivery Accreditation299
Now Assist for IT Service Management (ITSM)345
- Suite Certification - Now Assist for IT Service Management (ITSM) Pro Plus Suite339
- Suite Certification - Now Assist for IT Service Management Pro Plus - Retiring Soon6
Now Assist for Creator334
- Now Assist for Creator Implementation Delivery Accreditation334
ITSM Standard330
- Certified Implementation Specialist – Data Foundations (CMDB and CSDM) (CIS-DF (CMDB and CSDM))122
- Employee Center Accreditation111
- Certified Implementation Specialist – IT Service Management (CIS-ITSM)97
Human Resources (HR)193
- Suite Certification - HR Professional193
Telecommunications Network Inventory176
- Telecommunication Network Inventory Delivery Accreditation176
Now Assist for HR Service Delivery (HRSD)155
- Suite Certification - Now Assist for HR Service Delivery Pro Plus153
- Suite Certification - Now Assist for HR Service Delivery Pro Plus - Retiring Soon2
Customer Service Management (CSM)153
- Suite Certification - CSM Professional153
Hardware Asset Management (HAM)124
- Certified Implementation Specialist – Hardware Asset Management (CIS-HAM)124
Third-party Risk Management106
- Certified Implementation Specialist – Risk and Compliance (CIS-RC)94
- Certified Implementation Specialist – Third-party Risk Management (CIS-TPRM)12
Now Assist for Customer Service Management (CSM)101
- Suite Certification - Now Assist for Customer Service Management (CSM) Pro Plus Suite101
Software Asset Management (SAM)72
- Certified Implementation Specialist – Software Asset Management (CIS-SAM)72
Strategic Portfolio Management Standard65
- Certified Implementation Specialist – Strategic Portfolio Management (CIS-SPM)65
Field Service Management (FSM)44
- Certified Implementation Specialist – Field Service Management (CIS-FSM)44
Workflow Data Fabric40
- Suite Certification - Workflow Data Fabric40
ITSM Pro30
- Micro-Certification – DevOps Change Velocity15
- Suite Certification - ITSM Professional15
Vulnerability Response30
- Certified Implementation Specialist – Vulnerability Response (CIS-VR)30
Security Incident Response28
- Certified Implementation Specialist – Security Incident Response (CIS-SIR)28
Telecom Service Management (TSM)25
- Suite Certification - Telecommunication and Media Service Management25
Technology Provider Service Management (TPSM)23
- Suite Certification - Technology Provider Service Management23
Financial Services Operations - Banking20
- Suite Certification - FSO Banking and Wealth Management Professional20
Workplace Service Delivery17
- Suite Certification - Workplace Service Delivery17
ITOM Visibility16
- Suite Certification - Data Foundations (CMDB and CSDM) Professional8
- Suite Certification – IT Operations Management Visibility (ITOM Visibility)8
Enterprise Architecture11
- Enterprise Architecture Implementation Delivery Accreditation11
Healthcare & Life Sciences11
- Suite Certification - Healthcare and Life Sciences Management Professional11
Operational Technology Management10
- Delivery Accreditation - Operational Technology10
Legal Service Delivery9
- Suite Certification - Legal Service Delivery9
Public Sector Digital Services8
- Suite Certification - Public Sector Digital Services (PSDS)8
Business Continuity Management6
- Micro-Certification - Business Continuity Management6
Retail Service Management5
- Retail Delivery Accreditation5
Cloud Cost Management1
- Cloud Cost Management Delivery Accreditation1
Benchmarks
How Infosys Limited compares with partners in the same program and tier.
Against 6 Global Elite Consulting & Implementation partners
Peer percentileP39
Average across metrics, vs Global Elite peers
Program percentileP87
vs all 353 Consulting & Implementation partners
Biggest strengthValidated PracticesSign in to see the figures
Biggest gapMaster Architects (CMA)Sign in to see the figures
Partner ScoreP58
322
Above median · Median 320 · Best 348 · 6/6 peers
290.01 peer in this partner's bin350.0
CIS ResourcesP42
1,635people
Below median · Median 1,860 · Best 3,021 · 6/6 peers
1,0001 peer in this partner's bin3,499
Product Line AchievementsP17
6
Below median · Median 8 · Best 16 · 6/6 peers
62 peers in this partner's bin17
Validated PracticesSign in to see this benchmark
CSATSign in to see this benchmark
Master Architects (CMA)Sign in to see this benchmark
Architects (CTA)Sign in to see this benchmark
AccreditationsSign in to see this benchmark
Sign in to see every benchmark, including Validated Practices, CSAT, architects and accreditations.
History
How Infosys Limited has moved: tier journey, Partner Score and every tracked figure month by month.
Partner Score
Nov 2025 – Oct 2026. Higher is better; a score, not a position.
Month by month
End-of-month values from the latest sync in each month; ▲/▼ marks a change from the month before.
- Partner Score322+55Aug+10Sep+5Oct—
- Unique CIS-Certified Resources1,635+31Aug+4Sep−3Oct—
- Product Line Achievements6+3Aug—Sep—Oct—
- Certified Technical Architects50+3Aug+1Sep−4Oct—
- Certified Master Architects4−3Aug+1Sep—Oct—
- Customer satisfaction (CSAT)4.4+0.3Aug—Sep—Oct—
- Built integrations10Aug—Sep—Oct—
- Store apps20Aug—Sep—Oct—
| Figure | May 2026 | Jun | Jul | Aug | Sep | Oct | Since Nov 2025 |
|---|---|---|---|---|---|---|---|
| Partner Score | 304+1 | 301−3 | 306+5 | 317+10 | 322+5 | 322 | +55 |
| Unique CIS-Certified Resources | 1,588−53 | 1,595+7 | 1,634+39 | 1,638+4 | 1,635−3 | 1,635 | +31 |
| Product Line Achievements | 6 | 6 | 6 | 6 | 6 | 6 | +3 |
| Certified Technical Architects | 56 | 56 | 53−3 | 54+1 | 50−4 | 50 | +3 |
| Certified Master Architects | 4+1 | 4 | 3−1 | 4+1 | 4 | 4 | −3 |
| Customer satisfaction (CSAT) | 4.4 | 4.4 | 4.5+0.1 | 4.4 | 4.4 | 4.4 | +0.3 |
| Built integrations | 1 | 1 | 1 | 1 | 1 | 1 | 0 |
| Store apps | 2 | 2 | 2 | 2 | 2 | 2 | 0 |
Awards
5 ServiceNow partner awards
- Undated
Unknown Award
Unknown Award
Unknown Award
Unknown Award
Unknown Award
Solutions & contact
What Infosys Limited has built on the platform and how to reach them.
Solutions
Counts from ServiceNow's partner listing.
- Offerings
- 13
- Solutions
- 0
- Integrations
- 1
- Store apps
- 2
Contact
- Website
- www.infosys.com
- Sign in to see email
- Location
- Bengaluru, Karnataka, India