For a one-page summary, download the tearsheet: https://www.partnerintelligence.now/partners/itce-ood/tearsheet
ITCE OOD
Sofia, Sofia, Bulgaria4.7 / 5 CSAT
PremierC&I
PremierReseller
As one of the first ServiceNow partners in the CEE region, we are experts in driving transformative change.
Synced Source: ServiceNow Partner FinderMethodology
Overview
Key figures for ITCE OOD, who they are and how ServiceNow scores them.
About ITCE OOD
As one of the first ServiceNow partners in the CEE region, we are experts in driving transformative change.
- Programs
- Consulting & ImplementationPremier
- ResellerPremier
- Location
- Sofia, Sofia, Bulgaria
- Website
- www.itce.com
Scores and position
- Partner Score
- 64
- ServiceNow's published ranking value. Higher is better; it is a score, not a position.
- Partner Finder search position
- —
- Not yet available for this partner.
ServiceNow does not publish how the Partner Score is computed; it may include signals that are not public, such as revenue or internal performance data. We show it as published. How we use it
Capabilities
What ITCE OOD is assessed and certified on: product lines, architects, accreditations and certifications.
Product Line Assessments
1 product line · 0 with a Validated Practice · 0 in 2+ regions
- PLA achieved
- Validated Practice
- Not assessed
- ITSM StandardOct 14, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 5CSAT 4.6 / 5
| Product line | AMS | EMEA | APJ | Global | Deployments | CSAT |
|---|---|---|---|---|---|---|
ITSM Standard Oct 14, 2026 | 5 | 4.6 / 5 |
Architects and accreditations
As ServiceNow reports them on the partner's profile. Architects are people; accreditations are counted as accreditations.
- CMA
- —
- Certified Master Architects
- CTA
- 2
- Certified Technical Architects
- Presales accreditations
- 10
- Certified staff who determine the appropriate products to introduce as a solution.
- Sales accreditations
- 14
- Sales staff who understand the value of the Now Platform and are certified ServiceNow experts.
- Delivery accreditations
- 17
- Internal implementation specialists with industry experience and proven knowledge of the Now Platform.
Certifications
18 certifications · 6 types · 4 product lines. Every certificate held; one person can hold several.
ITSM Standard12
- Certified Implementation Specialist – Data Foundations (CMDB and CSDM) (CIS-DF (CMDB and CSDM))4
- Certified Implementation Specialist – IT Service Management (CIS-ITSM)4
- Employee Center Accreditation4
App Engine2
- ServiceNow Certified Application Developer (CAD)2
Software Asset Management (SAM)2
- Certified Implementation Specialist – Software Asset Management (CIS-SAM)2
Strategic Portfolio Management Standard2
- Certified Implementation Specialist – Strategic Portfolio Management (CIS-SPM)2
Benchmarks
How ITCE OOD compares with partners in the same program and tier.
Against 137 Premier Consulting & Implementation partners
Peer percentileP46
Average across metrics, vs Premier peers
Program percentileP44
vs all 354 Consulting & Implementation partners
Biggest strengthArchitects (CTA)Sign in to see the figures
Biggest gapCIS Resources13 vs peer median 20 · P23
Partner ScoreP41
64
Below median · Median 71 · Best 138 · 137/137 peers
20.046 peers in this partner's bin140.0
CIS ResourcesP23
13people
Below median · Median 20 · Best 164 · 137/137 peers
083 peers in this partner's bin174
Product Line AchievementsP70
1
Above median · Median 0 · Best 11 · 137/137 peers
0113 peers in this partner's bin11
Validated PracticesSign in to see this benchmark
CSATSign in to see this benchmark
Architects (CTA)Sign in to see this benchmark
AccreditationsSign in to see this benchmark
Sign in to see every benchmark, including Validated Practices, CSAT, architects and accreditations.
History
How ITCE OOD has moved: tier journey, Partner Score and every tracked figure month by month.
Partner Score
Nov 2025 – Oct 2026. Higher is better; a score, not a position.
Month by month
End-of-month values from the latest sync in each month; ▲/▼ marks a change from the month before.
- Partner Score64−26Aug—Sep—Oct—
- Unique CIS-Certified Resources13+1Aug−1Sep+2Oct—
- Product Line Achievements10Aug—Sep—Oct—
- Certified Technical Architects2+1Aug—Sep—Oct—
- Customer satisfaction (CSAT)4.70Aug−0.1Sep—Oct−0.1
- Store apps10Aug—Sep—Oct—
| Figure | May 2026 | Jun | Jul | Aug | Sep | Oct | Since Nov 2025 |
|---|---|---|---|---|---|---|---|
| Partner Score | 65−3 | 65 | 65 | 64 | 64 | 64 | −26 |
| Unique CIS-Certified Resources | 12 | 12 | 12 | 11−1 | 13+2 | 13 | +1 |
| Product Line Achievements | 1 | 1 | 1 | 1 | 1 | 1 | 0 |
| Certified Technical Architects | 2 | 2 | 2 | 2 | 2 | 2 | +1 |
| Customer satisfaction (CSAT) | 4.7 | 4.6−0.1 | 4.9+0.3 | 4.8−0.1 | 4.8 | 4.7−0.1 | 0 |
| Store apps | 1 | 1 | 1 | 1 | 1 | 1 | 0 |
No ServiceNow partner awards on record.
Solutions & contact
What ITCE OOD has built on the platform and how to reach them.
Solutions
Counts from ServiceNow's partner listing.
- Offerings
- 0
- Solutions
- 0
- Integrations
- —
- Store apps
- 1
Contact
- Website
- www.itce.com
- Sign in to see email
- Location
- Sofia, Sofia, Bulgaria