For a one-page summary, download the tearsheet: https://www.partnerintelligence.now/partners/itsm-consulting-gmbh/tearsheet
iTSM Group
Bodenheim, Rhineland Palatinate, Germany4.7 / 5 CSAT
RegisteredBuild
EliteC&I
EliteReseller
EliteService Provider
End-to-end Enterprise Service Management strategy, implementation, training, and operation for digital service excellence.
Synced
Overview
Key figures for iTSM Group, who they are and how ServiceNow scores them.
About iTSM Group
End-to-end Enterprise Service Management strategy, implementation, training, and operation for digital service excellence.
- Programs
- BuildRegistered
- Consulting & ImplementationElite
- ResellerElite
- Service ProviderElite
- Location
- Bodenheim, Rhineland Palatinate, Germany
- Website
- www.itsm-consulting.de
Scores and position
- Partner Score
- 162
- ServiceNow's published ranking value. Higher is better; it is a score, not a position.
- Partner Finder search position
- —
- Not yet available for this partner.
ServiceNow does not publish how the Partner Score is computed; it may include signals that are not public, such as revenue or internal performance data. We show it as published. How we use it
Capabilities
What iTSM Group is assessed and certified on: product lines, architects, accreditations and certifications.
Product Line Assessments
8 product lines · 4 with a Validated Practice · 0 in 2+ regions
- PLA achieved
- Validated Practice
- Not assessed
- Business Continuity ManagementOct 14, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 2CSAT 5.0 / 5
- Customer Service Management (CSM)Oct 14, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 5CSAT 4.8 / 5
- Field Service Management (FSM)Oct 14, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 3CSAT 5.0 / 5
- Hardware Asset Management (HAM)Oct 14, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 3CSAT 5.0 / 5
- ITOM VisibilityOct 14, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 5CSAT 4.5 / 5
- ITSM ProOct 14, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 3CSAT 5.0 / 5
- ITSM StandardOct 14, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 22CSAT 4.5 / 5
- Risk, Resilience, SustainabilityOct 14, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 1CSAT 4.5 / 5
| Product line | AMS | EMEA | APJ | Global | Deployments | CSAT |
|---|---|---|---|---|---|---|
Business Continuity Management Oct 14, 2026 | 2 | 5.0 / 5 | ||||
Customer Service Management (CSM) Oct 14, 2026 | 5 | 4.8 / 5 | ||||
Field Service Management (FSM) Oct 14, 2026 | 3 | 5.0 / 5 | ||||
Hardware Asset Management (HAM) Oct 14, 2026 | 3 | 5.0 / 5 | ||||
ITOM Visibility Oct 14, 2026 | 5 | 4.5 / 5 | ||||
ITSM Pro Oct 14, 2026 | 3 | 5.0 / 5 | ||||
ITSM Standard Oct 14, 2026 | 22 | 4.5 / 5 | ||||
Risk, Resilience, Sustainability Oct 14, 2026 | 1 | 4.5 / 5 |
Architects and accreditations
As ServiceNow reports them on the partner's profile. Architects are people; accreditations are counted as accreditations.
- CMA
- 1
- Certified Master Architects
- CTA
- 4
- Certified Technical Architects
- Presales accreditations
- 50
- Certified staff who determine the appropriate products to introduce as a solution.
- Sales accreditations
- 41
- Sales staff who understand the value of the Now Platform and are certified ServiceNow experts.
- Delivery accreditations
- 91
- Internal implementation specialists with industry experience and proven knowledge of the Now Platform.
Certifications
237 certifications · 29 types · 25 product lines. Every certificate held; one person can hold several.
App Engine36
- ServiceNow Certified Application Developer (CAD)36
ITSM Pro30
- Certified Implementation Specialist – Data Foundations (CMDB and CSDM) (CIS-DF (CMDB and CSDM))18
- Micro-Certification – DevOps Change Velocity6
- Suite Certification - ITSM Professional6
ITSM Standard26
- Employee Center Accreditation16
- Certified Implementation Specialist – IT Service Management (CIS-ITSM)10
Customer Service Management (CSM)20
- Suite Certification - CSM Professional20
Risk, Resilience, Sustainability20
- Certified Implementation Specialist – Risk and Compliance (CIS-RC)20
Hardware Asset Management (HAM)12
- Certified Implementation Specialist – Hardware Asset Management (CIS-HAM)12
Human Resources (HR)12
- Suite Certification - HR Professional12
Now Assist for Creator12
- Now Assist for Creator Implementation Delivery Accreditation12
Now Assist for IT Service Management (ITSM)9
- Suite Certification - Now Assist for IT Service Management (ITSM) Pro Plus Suite9
Strategic Portfolio Management Standard8
- Certified Implementation Specialist – Strategic Portfolio Management (CIS-SPM)8
Field Service Management (FSM)6
- Certified Implementation Specialist – Field Service Management (CIS-FSM)6
ITOM Health6
- Suite Certification - Data Foundations (CMDB and CSDM) Professional5
- Suite Certification - IT Operations Management AIOps Enterprise (ITOM AIOps Enterprise)1
Software Asset Management (SAM)6
- Certified Implementation Specialist – Software Asset Management (CIS-SAM)6
Business Continuity Management5
- Micro-Certification - Business Continuity Management5
ITOM Visibility4
- Suite Certification – IT Operations Management Visibility (ITOM Visibility)4
Now Assist for Customer Service Management (CSM)4
- Suite Certification - Now Assist for Customer Service Management (CSM) Pro Plus Suite4
Now Assist for HR Service Delivery (HRSD)4
- Suite Certification - Now Assist for HR Service Delivery Pro Plus4
Third-party Risk Management4
- Certified Implementation Specialist – Third-party Risk Management (CIS-TPRM)4
Vulnerability Response3
- Certified Implementation Specialist – Vulnerability Response (CIS-VR)3
Enterprise Architecture2
- Enterprise Architecture Implementation Delivery Accreditation2
Security Incident Response2
- Certified Implementation Specialist – Security Incident Response (CIS-SIR)2
Telecommunications Network Inventory2
- Telecommunication Network Inventory Delivery Accreditation2
Workplace Service Delivery2
- Suite Certification - Workplace Service Delivery2
Public Sector Digital Services1
- Suite Certification - Public Sector Digital Services (PSDS)1
Telecom Service Management (TSM)1
- Suite Certification - Telecommunication and Media Service Management1
Benchmarks
How iTSM Group compares with partners in the same program and tier.
Against 112 Elite Consulting & Implementation partners
Peer percentileP64
Average across metrics, vs Elite peers
Program percentileP81
vs all 354 Consulting & Implementation partners
Biggest strengthValidated PracticesSign in to see the figures
Biggest gapCSATSign in to see the figures
Partner ScoreP75
162
Above median · Median 129 · Best 293 · 112/112 peers
0.025 peers in this partner's bin300.0
CIS ResourcesP62
82people
Above median · Median 61 · Best 1,304 · 112/112 peers
088 peers in this partner's bin1,399
Product Line AchievementsP77
7
Above median · Median 3 · Best 15 · 112/112 peers
010 peers in this partner's bin15
Validated PracticesSign in to see this benchmark
CSATSign in to see this benchmark
Master Architects (CMA)Sign in to see this benchmark
Architects (CTA)Sign in to see this benchmark
AccreditationsSign in to see this benchmark
Sign in to see every benchmark, including Validated Practices, CSAT, architects and accreditations.
History
How iTSM Group has moved: tier journey, Partner Score and every tracked figure month by month.
Partner Score
Nov 2025 – Oct 2026. Higher is better; a score, not a position.
Month by month
End-of-month values from the latest sync in each month; ▲/▼ marks a change from the month before.
- Partner Score162+2Aug−1Sep+2Oct—
- Unique CIS-Certified Resources82−6Aug−5Sep—Oct—
- Product Line Achievements7+2Aug—Sep+1Oct—
- Certified Technical Architects4+3Aug—Sep—Oct—
- Certified Master Architects10Aug—Sep—Oct—
- Customer satisfaction (CSAT)4.7+0.4Aug—Sep—Oct—
| Figure | May 2026 | Jun | Jul | Aug | Sep | Oct | Since Nov 2025 |
|---|---|---|---|---|---|---|---|
| Partner Score | 160+5 | 161+2 | 161 | 160−1 | 162+2 | 162 | +2 |
| Unique CIS-Certified Resources | 93−2 | 88−5 | 87−1 | 82−5 | 82 | 82 | −6 |
| Product Line Achievements | 4 | 6+2 | 6 | 6 | 7+1 | 7 | +2 |
| Certified Technical Architects | 4 | 4 | 4 | 4 | 4 | 4 | +3 |
| Certified Master Architects | 1 | 1 | 1 | 1 | 1 | 1 | 0 |
| Customer satisfaction (CSAT) | 4.6 | 4.6 | 4.7 | 4.7 | 4.7 | 4.7 | +0.4 |
No ServiceNow partner awards on record.
Solutions & contact
What iTSM Group has built on the platform and how to reach them.
No offerings, solutions, integrations or Store apps on ServiceNow's listing for this partner.
Contact
- Website
- www.itsm-consulting.de
- Sign in to see email
- Location
- Bodenheim, Rhineland Palatinate, Germany