For a one-page summary, download the tearsheet: https://www.partnerintelligence.now/partners/konversational/tearsheet
Konversational
Dublin 2, Dublin, Ireland4.9 / 5 CSAT
EliteC&I
EliteReseller
Konversational are an Elite ServiceNow Partner dedicated to delivering exceptional Customer Workflow solutions.
Synced Source: ServiceNow Partner FinderMethodology
Overview
Key figures for Konversational, who they are and how ServiceNow scores them.
About Konversational
Konversational are an Elite ServiceNow Partner dedicated to delivering exceptional Customer Workflow solutions.
- Programs
- Consulting & ImplementationElite
- ResellerElite
- Location
- Dublin 2, Dublin, Ireland
- Website
- www.konversational.com
Scores and position
- Partner Score
- 175
- ServiceNow's published ranking value. Higher is better; it is a score, not a position.
- Partner Finder search position
- —
- Not yet available for this partner.
ServiceNow does not publish how the Partner Score is computed; it may include signals that are not public, such as revenue or internal performance data. We show it as published. How we use it
Capabilities
What Konversational is assessed and certified on: product lines, architects, accreditations and certifications.
Product Line Assessments
12 product lines · 11 with a Validated Practice · 8 in 2+ regions
- PLA achieved
- Validated Practice
- Not assessed
- Customer Service Management (CSM)Oct 14, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 29CSAT 4.9 / 5
- Field Service Management (FSM)Oct 14, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 9CSAT 4.8 / 5
- Hardware Asset Management (HAM)Oct 14, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 3CSAT 5.0 / 5
- ITOM HealthOct 14, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 9CSAT 4.8 / 5
- ITOM VisibilityOct 14, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 13CSAT 4.9 / 5
- ITSM ProOct 14, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 13CSAT 4.9 / 5
- ITSM StandardOct 14, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 36CSAT 4.8 / 5
- Now Assist for Customer Service Management (CSM)Oct 14, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 14CSAT 4.9 / 5
- Now Assist for IT Service Management (ITSM)Oct 14, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 9CSAT 5.0 / 5
- Strategic Portfolio Management ProOct 14, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 8CSAT 5.0 / 5
- Strategic Portfolio Management StandardOct 14, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 11CSAT 5.0 / 5
- Technology Provider Service Management (TPSM)Oct 14, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 7CSAT 5.0 / 5
| Product line | AMS | EMEA | APJ | Global | Deployments | CSAT |
|---|---|---|---|---|---|---|
Customer Service Management (CSM) Oct 14, 2026 | 29 | 4.9 / 5 | ||||
Field Service Management (FSM) Oct 14, 2026 | 9 | 4.8 / 5 | ||||
Hardware Asset Management (HAM) Oct 14, 2026 | 3 | 5.0 / 5 | ||||
ITOM Health Oct 14, 2026 | 9 | 4.8 / 5 | ||||
ITOM Visibility Oct 14, 2026 | 13 | 4.9 / 5 | ||||
ITSM Pro Oct 14, 2026 | 13 | 4.9 / 5 | ||||
ITSM Standard Oct 14, 2026 | 36 | 4.8 / 5 | ||||
Now Assist for Customer Service Management (CSM) Oct 14, 2026 | 14 | 4.9 / 5 | ||||
Now Assist for IT Service Management (ITSM) Oct 14, 2026 | 9 | 5.0 / 5 | ||||
Strategic Portfolio Management Pro Oct 14, 2026 | 8 | 5.0 / 5 | ||||
Strategic Portfolio Management Standard Oct 14, 2026 | 11 | 5.0 / 5 | ||||
Technology Provider Service Management (TPSM) Oct 14, 2026 | 7 | 5.0 / 5 |
Architects and accreditations
As ServiceNow reports them on the partner's profile. Architects are people; accreditations are counted as accreditations.
- CMA
- 3
- Certified Master Architects
- CTA
- 4
- Certified Technical Architects
- Presales accreditations
- 36
- Certified staff who determine the appropriate products to introduce as a solution.
- Sales accreditations
- 35
- Sales staff who understand the value of the Now Platform and are certified ServiceNow experts.
- Delivery accreditations
- 77
- Internal implementation specialists with industry experience and proven knowledge of the Now Platform.
Certifications
361 certifications · 34 types · 29 product lines. Every certificate held; one person can hold several.
Customer Service Management (CSM)43
- Suite Certification - CSM Professional43
App Engine42
- ServiceNow Certified Application Developer (CAD)42
ITSM Pro42
- Certified Implementation Specialist – Data Foundations (CMDB and CSDM) (CIS-DF (CMDB and CSDM))24
- Micro-Certification – DevOps Change Velocity9
- Suite Certification - ITSM Professional9
ITSM Standard39
- Employee Center Accreditation24
- Certified Implementation Specialist – IT Service Management (CIS-ITSM)15
Now Assist for IT Service Management (ITSM)30
- Suite Certification - Now Assist for IT Service Management (ITSM) Pro Plus Suite30
Now Assist for Customer Service Management (CSM)26
- Suite Certification - Now Assist for Customer Service Management (CSM) Pro Plus Suite26
Technology Provider Service Management (TPSM)19
- Suite Certification - Technology Provider Service Management19
Telecom Service Management (TSM)19
- Suite Certification - Telecommunication and Media Service Management19
Strategic Portfolio Management Standard16
- Certified Implementation Specialist – Strategic Portfolio Management (CIS-SPM)16
Human Resources (HR)12
- Suite Certification - HR Professional12
ITOM Visibility12
- Suite Certification - Data Foundations (CMDB and CSDM) Professional8
- Suite Certification – IT Operations Management Visibility (ITOM Visibility)4
Field Service Management (FSM)9
- Certified Implementation Specialist – Field Service Management (CIS-FSM)9
Third-party Risk Management6
- Certified Implementation Specialist – Risk and Compliance (CIS-RC)5
- Certified Implementation Specialist – Third-party Risk Management (CIS-TPRM)1
Hardware Asset Management (HAM)5
- Certified Implementation Specialist – Hardware Asset Management (CIS-HAM)5
Now Assist for Creator5
- Now Assist for Creator Implementation Delivery Accreditation5
Security Incident Response5
- Certified Implementation Specialist – Security Incident Response (CIS-SIR)5
Strategic Portfolio Management Pro5
- Strategic Planning Delivery Accreditation5
ITOM Health4
- Suite Certification - IT Operations Management AIOps Enterprise (ITOM AIOps Enterprise)4
Now Assist for HR Service Delivery (HRSD)4
- Suite Certification - Now Assist for HR Service Delivery Pro Plus4
Software Asset Management (SAM)4
- Certified Implementation Specialist – Software Asset Management (CIS-SAM)4
Vulnerability Response3
- Certified Implementation Specialist – Vulnerability Response (CIS-VR)3
Financial Services Operations - Banking2
- Suite Certification - FSO Banking and Wealth Management Professional2
Retail Service Management2
- Retail Delivery Accreditation2
Workflow Data Fabric2
- Suite Certification - Workflow Data Fabric2
Healthcare & Life Sciences1
- Suite Certification - Healthcare and Life Sciences Management Professional1
Legal Service Delivery1
- Suite Certification - Legal Service Delivery1
Manufacturing Commercial Operations1
- Manufacturing Commercial Operations Delivery Accreditation1
Public Sector Digital Services1
- Suite Certification - Public Sector Digital Services (PSDS)1
Telecommunications Network Inventory1
- Telecommunication Network Inventory Delivery Accreditation1
Benchmarks
How Konversational compares with partners in the same program and tier.
Against 112 Elite Consulting & Implementation partners
Peer percentileP74
Average across metrics, vs Elite peers
Program percentileP86
vs all 353 Consulting & Implementation partners
Biggest strengthValidated PracticesSign in to see the figures
Biggest gapAccreditationsSign in to see the figures
Partner ScoreP78
175
Above median · Median 129 · Best 293 · 112/112 peers
0.025 peers in this partner's bin300.0
CIS ResourcesP57
70people
Above median · Median 61 · Best 1,304 · 112/112 peers
088 peers in this partner's bin1,399
Product Line AchievementsP95
12
Above median · Median 3 · Best 15 · 112/112 peers
05 peers in this partner's bin15
Validated PracticesSign in to see this benchmark
CSATSign in to see this benchmark
Master Architects (CMA)Sign in to see this benchmark
Architects (CTA)Sign in to see this benchmark
AccreditationsSign in to see this benchmark
Sign in to see every benchmark, including Validated Practices, CSAT, architects and accreditations.
History
How Konversational has moved: tier journey, Partner Score and every tracked figure month by month.
Partner Score
Nov 2025 – Oct 2026. Higher is better; a score, not a position.
Month by month
End-of-month values from the latest sync in each month; ▲/▼ marks a change from the month before.
- Partner Score175+54Aug+5Sep—Oct—
- Unique CIS-Certified Resources70+21Aug+2Sep+1Oct—
- Product Line Achievements12+4Aug—Sep+1Oct—
- Certified Technical Architects4−2Aug—Sep—Oct—
- Certified Master Architects3+1Aug—Sep—Oct—
- Customer satisfaction (CSAT)4.9+0.2Aug—Sep—Oct—
| Figure | May 2026 | Jun | Jul | Aug | Sep | Oct | Since Nov 2025 |
|---|---|---|---|---|---|---|---|
| Partner Score | 164+17 | 165+1 | 170+5 | 175+5 | 175 | 175 | +54 |
| Unique CIS-Certified Resources | 58−1 | 62+4 | 67+5 | 69+2 | 70+1 | 70 | +21 |
| Product Line Achievements | 11 | 11 | 11 | 11 | 12+1 | 12 | +4 |
| Certified Technical Architects | 5 | 4−1 | 4 | 4 | 4 | 4 | −2 |
| Certified Master Architects | 3 | 3 | 3 | 3 | 3 | 3 | +1 |
| Customer satisfaction (CSAT) | 4.8 | 4.8 | 4.8 | 4.8 | 4.8 | 4.9 | +0.2 |
Awards
1 ServiceNow partner award
- Undated
Unknown Award
Solutions & contact
What Konversational has built on the platform and how to reach them.
Solutions
Counts from ServiceNow's partner listing.
- Offerings
- 1
- Solutions
- 0
- Integrations
- —
- Store apps
- —
Contact
- Website
- www.konversational.com
- Sign in to see email
- Location
- Dublin 2, Dublin, Ireland