For a one-page summary, download the tearsheet: https://www.partnerintelligence.now/partners/kyndryl-inc/tearsheet
Kyndryl, Inc
Research Triangle Park, North Carolina, United States4.3 / 5 CSAT
PremierBuild
EliteC&I
EliteReseller
EliteService Provider
Kyndryl is a leading technology services company that designs, builds, manages, and modernizes mission-critical IT systems for enterprises worldwide.
Overview
Key figures for Kyndryl, Inc, who they are and how ServiceNow scores them.
About Kyndryl, Inc
Kyndryl is a leading technology services company that designs, builds, manages, and modernizes mission-critical IT systems for enterprises worldwide.
- Programs
- BuildPremier
- Consulting & ImplementationElite
- ResellerElite
- Service ProviderElite
- Location
- Research Triangle Park, North Carolina, United States
- Website
- www.kyndryl.com
Scores and position
- Partner Score
- 215
- ServiceNow's published ranking value. Higher is better; it is a score, not a position.
- Partner Finder search position
- —
- Not yet available for this partner.
ServiceNow does not publish how the Partner Score is computed; it may include signals that are not public, such as revenue or internal performance data. We show it as published. How we use it
Capabilities
What Kyndryl, Inc is assessed and certified on: product lines, architects, accreditations and certifications.
Product Line Assessments
1 product line · 0 with a Validated Practice · 0 in 2+ regions
- PLA achieved
- Validated Practice
- Not assessed
- ITOM VisibilityOct 15, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 1CSAT 5.0 / 5
| Product line | AMS | EMEA | APJ | Global | Deployments | CSAT |
|---|---|---|---|---|---|---|
ITOM Visibility Oct 15, 2026 | 1 | 5.0 / 5 |
Architects and accreditations
As ServiceNow reports them on the partner's profile. Architects are people; accreditations are counted as accreditations.
- CMA
- 3
- Certified Master Architects
- CTA
- 24
- Certified Technical Architects
- Presales accreditations
- 68
- Certified staff who determine the appropriate products to introduce as a solution.
- Sales accreditations
- 136
- Sales staff who understand the value of the Now Platform and are certified ServiceNow experts.
- Delivery accreditations
- 398
- Internal implementation specialists with industry experience and proven knowledge of the Now Platform.
Certifications
524 certifications · 36 types · 31 product lines. Every certificate held; one person can hold several.
App Engine182
- ServiceNow Certified Application Developer (CAD)182
Moveworks56
- Moveworks Agent Studio Fundamentals Delivery Accreditation28
- Moveworks Platform Implementation for Engineers Delivery Accreditation28
Hardware Asset Management (HAM)54
- Certified Implementation Specialist – Hardware Asset Management (CIS-HAM)54
Software Asset Management (SAM)48
- Certified Implementation Specialist – Software Asset Management (CIS-SAM)48
Customer Service Management (CSM)20
- Suite Certification - CSM Professional20
Vulnerability Response17
- Certified Implementation Specialist – Vulnerability Response (CIS-VR)17
Risk, Resilience, Sustainability15
- Certified Implementation Specialist – Risk and Compliance (CIS-RC)15
Strategic Portfolio Management Standard15
- Certified Implementation Specialist – Strategic Portfolio Management (CIS-SPM)15
Security Incident Response13
- Certified Implementation Specialist – Security Incident Response (CIS-SIR)13
ITSM Pro12
- Certified Implementation Specialist – Data Foundations (CMDB and CSDM) (CIS-DF (CMDB and CSDM))8
- Micro-Certification – DevOps Change Velocity2
- Suite Certification - ITSM Professional2
Now Assist for Creator12
- Now Assist for Creator Implementation Delivery Accreditation12
Human Resources (HR)11
- Suite Certification - HR Professional11
Now Assist for Customer Service Management (CSM)10
- Suite Certification - Now Assist for Customer Service Management (CSM) Pro Plus Suite10
Now Assist for IT Service Management (ITSM)10
- Suite Certification - Now Assist for IT Service Management (ITSM) Pro Plus Suite10
Field Service Management (FSM)6
- Certified Implementation Specialist – Field Service Management (CIS-FSM)6
ITOM Visibility6
- Certified Implementation Specialist – Discovery (CIS-DISCO)4
- Certified Implementation Specialist – Service Mapping (CIS-SM)2
ITSM Standard6
- Employee Center Accreditation4
- Certified Implementation Specialist – IT Service Management (CIS-ITSM)2
Workflow Data Fabric6
- Suite Certification - Workflow Data Fabric6
Now Assist for HR Service Delivery (HRSD)5
- Suite Certification - Now Assist for HR Service Delivery Pro Plus5
Enterprise Architecture4
- Enterprise Architecture Implementation Delivery Accreditation4
Financial Services Operations - Banking3
- Suite Certification - FSO Banking and Wealth Management Professional3
Third-party Risk Management3
- Certified Implementation Specialist – Third-party Risk Management (CIS-TPRM)3
Telecommunications Network Inventory2
- Telecommunication Network Inventory Delivery Accreditation2
Business Continuity Management1
- Micro-Certification - Business Continuity Management1
Cloud Cost Management1
- Cloud Cost Management Delivery Accreditation1
Healthcare & Life Sciences1
- Suite Certification - Healthcare and Life Sciences Management Professional1
ITOM Health1
- Certified Implementation Specialist – Event Management (CIS-EM)1
Manufacturing Commercial Operations1
- Manufacturing Commercial Operations Delivery Accreditation1
Retail Service Management1
- Retail Delivery Accreditation1
Technology Provider Service Management (TPSM)1
- Suite Certification - Technology Provider Service Management1
Telecom Service Management (TSM)1
- Suite Certification - Telecommunication and Media Service Management1
Benchmarks
How Kyndryl, Inc compares with partners in the same program and tier.
Against 113 Elite Consulting & Implementation partners
Peer percentileP63
Average across metrics, vs Elite peers
Program percentileP74
vs all 354 Consulting & Implementation partners
Biggest strengthPartner Score215 vs peer median 129 · P92
Biggest gapCSATSign in to see the figures
Partner ScoreP92
215
Above median · Median 129 · Best 293 · 113/113 peers
0.09 peers in this partner's bin300.0
CIS ResourcesP86
314people
Above median · Median 60 · Best 1,304 · 113/113 peers
013 peers in this partner's bin1,399
Product Line AchievementsP26
1
Below median · Median 3 · Best 15 · 113/113 peers
040 peers in this partner's bin15
Validated PracticesSign in to see this benchmark
CSATSign in to see this benchmark
Master Architects (CMA)Sign in to see this benchmark
Architects (CTA)Sign in to see this benchmark
AccreditationsSign in to see this benchmark
Sign in to see every benchmark, including Validated Practices, CSAT, architects and accreditations.
History
How Kyndryl, Inc has moved: tier journey, Partner Score and every tracked figure month by month.
Partner Score
Nov 2025 – Oct 2026. Higher is better; a score, not a position.
Month by month
End-of-month values from the latest sync in each month; ▲/▼ marks a change from the month before.
- Partner Score215+51Aug−7Sep−1Oct—
- Unique CIS-Certified Resources314+48Aug+8Sep+7Oct—
- Product Line Achievements10Aug—Sep—Oct—
- Certified Technical Architects24+10Aug—Sep−1Oct—
- Certified Master Architects30Aug—Sep—Oct—
- Customer satisfaction (CSAT)4.3+0.8Aug—Sep−0.2Oct—
- Built integrations9−2Aug—Sep—Oct—
| Figure | May 2026 | Jun | Jul | Aug | Sep | Oct | Since Nov 2025 |
|---|---|---|---|---|---|---|---|
| Partner Score | 195+2 | 201+6 | 224+23 | 216−7 | 215−1 | 215 | +51 |
| Unique CIS-Certified Resources | 282−11 | 283+1 | 299+16 | 307+8 | 314+7 | 314 | +48 |
| Product Line Achievements | 1 | 1 | 1 | 1 | 1 | 1 | 0 |
| Certified Technical Architects | 24+2 | 25+1 | 25 | 25 | 24−1 | 24 | +10 |
| Certified Master Architects | 3 | 3 | 3 | 3 | 3 | 3 | 0 |
| Customer satisfaction (CSAT) | 4.2 | 4.2 | 4.4+0.2 | 4.4 | 4.3−0.2 | 4.3 | +0.8 |
| Built integrations | 11 | 11 | 9−2 | 9 | 9 | 9 | −2 |
Awards
1 ServiceNow partner award
- Undated
Unknown Award
Solutions & contact
What Kyndryl, Inc has built on the platform and how to reach them.
Solutions
Counts from ServiceNow's partner listing.
- Offerings
- 0
- Solutions
- 0
- Integrations
- 9
- Store apps
- —
Contact
- Website
- www.kyndryl.com
- Sign in to see email
- Location
- Research Triangle Park, North Carolina, United States