For a one-page summary, download the tearsheet: https://www.partnerintelligence.now/partners/mediro-business-service-management-pty-ltd/tearsheet
Mediro Business Service Management (PTY) LTD
Samrand, Gauteng, South Africa3.5 / 5 CSAT
PremierC&I
SelectReseller
We specialise in the provision of Service Management, IT Operations and Information Security solutions and services local & international customers.
Sync delayed · Synced Source: ServiceNow Partner FinderMethodology
Overview
Key figures for Mediro Business Service Management (PTY) LTD, who they are and how ServiceNow scores them.
About Mediro Business Service Management (PTY) LTD
We specialise in the provision of Service Management, IT Operations and Information Security solutions and services local & international customers.
- Programs
- Consulting & ImplementationPremier
- ResellerSelect
- Location
- Samrand, Gauteng, South Africa
- Website
- mediro-ict.co.za
Scores and position
- Partner Score
- 61
- ServiceNow's published ranking value. Higher is better; it is a score, not a position.
- Partner Finder search position
- —
- Not yet available for this partner.
ServiceNow does not publish how the Partner Score is computed; it may include signals that are not public, such as revenue or internal performance data. We show it as published. How we use it
Capabilities
What Mediro Business Service Management (PTY) LTD is assessed and certified on: product lines, architects, accreditations and certifications.
No product line achievements yet. They appear here once ServiceNow publishes them for this partner.
Architects and accreditations
As ServiceNow reports them on the partner's profile. Architects are people; accreditations are counted as accreditations.
- CMA
- —
- Certified Master Architects
- CTA
- —
- Certified Technical Architects
- Presales accreditations
- 7
- Certified staff who determine the appropriate products to introduce as a solution.
- Sales accreditations
- 10
- Sales staff who understand the value of the Now Platform and are certified ServiceNow experts.
- Delivery accreditations
- 21
- Internal implementation specialists with industry experience and proven knowledge of the Now Platform.
Certifications
8 certifications · 6 types · 6 product lines. Every certificate held; one person can hold several.
Workplace Service Delivery3
- Suite Certification - Workplace Service Delivery3
Hardware Asset Management (HAM)1
- Certified Implementation Specialist – Hardware Asset Management (CIS-HAM)1
Legal Service Delivery1
- Suite Certification - Legal Service Delivery1
Now Assist for IT Service Management (ITSM)1
- Suite Certification - Now Assist for IT Service Management (ITSM) Pro Plus Suite1
Risk, Resilience, Sustainability1
- Certified Implementation Specialist – Risk and Compliance (CIS-RC)1
Workflow Data Fabric1
- Suite Certification - Workflow Data Fabric1
Benchmarks
How Mediro Business Service Management (PTY) LTD compares with partners in the same program and tier.
Against 135 Premier Consulting & Implementation partners
Peer percentileP29
Average across metrics, vs Premier peers
Program percentileP29
vs all 351 Consulting & Implementation partners
Biggest strengthCIS Resources18 vs peer median 20 · P44
Biggest gapCSATSign in to see the figures
Partner ScoreP29
61
Below median · Median 71 · Best 138 · 135/135 peers
20.045 peers in this partner's bin140.0
CIS ResourcesP44
18people
Below median · Median 20 · Best 164 · 135/135 peers
081 peers in this partner's bin174
Product Line AchievementsP28
0
At the peer median · Median 0 · Best 10 · 135/135 peers
0110 peers in this partner's bin11
Validated PracticesSign in to see this benchmark
CSATSign in to see this benchmark
AccreditationsSign in to see this benchmark
Sign in to see every benchmark, including Validated Practices, CSAT, architects and accreditations.
History
How Mediro Business Service Management (PTY) LTD has moved: tier journey, Partner Score and every tracked figure month by month.
Tier journey
Registered → Global Elite
Consulting & Implementation
Partner Score
Nov 2025 – Oct 2026. Higher is better; a score, not a position.
Month by month
End-of-month values from the latest sync in each month; ▲/▼ marks a change from the month before.
- Partner Score61−32Aug−1Sep+1Oct—
- Unique CIS-Certified Resources18+7Aug+1Sep—Oct—
- Customer satisfaction (CSAT)3.5−1.3Aug—Sep—Oct—
| Figure | May 2026 | Jun | Jul | Aug | Sep | Oct | Since Nov 2025 |
|---|---|---|---|---|---|---|---|
| Partner Score | 89+12 | 60−28 | 61+1 | 60−1 | 61+1 | 61 | −32 |
| Unique CIS-Certified Resources | 11 | 11 | 17+6 | 18+1 | 18 | 18 | +7 |
| Customer satisfaction (CSAT) | 3.5−1.5 | 3.5 | 3.5 | 3.5 | 3.5 | 3.5 | −1.3 |
No ServiceNow partner awards on record.
Solutions & contact
What Mediro Business Service Management (PTY) LTD has built on the platform and how to reach them.
No offerings, solutions, integrations or Store apps on ServiceNow's listing for this partner.
Contact
- Website
- mediro-ict.co.za
- Sign in to see email
- Location
- Samrand, Gauteng, South Africa