For a one-page summary, download the tearsheet: https://www.partnerintelligence.now/partners/pathways-consulting-group/tearsheet
Pathways Consulting Group
Iselin, New Jersey, United States4.7 / 5 CSAT
PremierBuild
PremierC&I
PremierReseller
RegisteredService Provider
Pathways Consulting Group is a Woman-Owned Elite Partner 100% focused on ServiceNow since 2010.
Overview
Key figures for Pathways Consulting Group, who they are and how ServiceNow scores them.
About Pathways Consulting Group
Pathways Consulting Group is a Woman-Owned Elite Partner 100% focused on ServiceNow since 2010.
- Programs
- BuildPremier
- Consulting & ImplementationPremier
- ResellerPremier
- Service ProviderRegistered
- Location
- Iselin, New Jersey, United States
- Website
- www.pathwayscg.com
Scores and position
- Partner Score
- 126
- ServiceNow's published ranking value. Higher is better; it is a score, not a position.
- Partner Finder search position
- —
- Not yet available for this partner.
ServiceNow does not publish how the Partner Score is computed; it may include signals that are not public, such as revenue or internal performance data. We show it as published. How we use it
Capabilities
What Pathways Consulting Group is assessed and certified on: product lines, architects, accreditations and certifications.
Product Line Assessments
4 product lines · 2 with a Validated Practice · 0 in 2+ regions
- PLA achieved
- Validated Practice
- Not assessed
- Customer Service Management (CSM)Oct 15, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 7CSAT 4.7 / 5
- Human Resources (HR)Oct 15, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 4CSAT 4.8 / 5
- ITSM StandardOct 15, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 9CSAT 4.5 / 5
- Strategic Portfolio Management StandardOct 15, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 2CSAT 4.8 / 5
| Product line | AMS | EMEA | APJ | Global | Deployments | CSAT |
|---|---|---|---|---|---|---|
Customer Service Management (CSM) Oct 15, 2026 | 7 | 4.7 / 5 | ||||
Human Resources (HR) Oct 15, 2026 | 4 | 4.8 / 5 | ||||
ITSM Standard Oct 15, 2026 | 9 | 4.5 / 5 | ||||
Strategic Portfolio Management Standard Oct 15, 2026 | 2 | 4.8 / 5 |
Architects and accreditations
As ServiceNow reports them on the partner's profile. Architects are people; accreditations are counted as accreditations.
- CMA
- 1
- Certified Master Architects
- CTA
- 4
- Certified Technical Architects
- Presales accreditations
- 36
- Certified staff who determine the appropriate products to introduce as a solution.
- Sales accreditations
- 25
- Sales staff who understand the value of the Now Platform and are certified ServiceNow experts.
- Delivery accreditations
- 32
- Internal implementation specialists with industry experience and proven knowledge of the Now Platform.
Certifications
136 certifications · 23 types · 20 product lines. Every certificate held; one person can hold several.
ITSM Pro44
- Certified Implementation Specialist – Data Foundations (CMDB and CSDM) (CIS-DF (CMDB and CSDM))16
- Employee Center Accreditation14
- Micro-Certification – DevOps Change Velocity7
- Suite Certification - ITSM Professional7
App Engine16
- ServiceNow Certified Application Developer (CAD)16
Now Assist for IT Service Management (ITSM)10
- Suite Certification - Now Assist for IT Service Management (ITSM) Pro Plus Suite10
Human Resources (HR)8
- Suite Certification - HR Professional8
Now Assist for Creator8
- Now Assist for Creator Implementation Delivery Accreditation8
Customer Service Management (CSM)7
- Suite Certification - CSM Professional7
ITSM Standard7
- Certified Implementation Specialist – IT Service Management (CIS-ITSM)7
Now Assist for HR Service Delivery (HRSD)7
- Suite Certification - Now Assist for HR Service Delivery Pro Plus7
Strategic Portfolio Management Standard6
- Certified Implementation Specialist – Strategic Portfolio Management (CIS-SPM)6
Now Assist for Customer Service Management (CSM)4
- Suite Certification - Now Assist for Customer Service Management (CSM) Pro Plus Suite4
Risk, Resilience, Sustainability4
- Certified Implementation Specialist – Risk and Compliance (CIS-RC)4
Hardware Asset Management (HAM)3
- Certified Implementation Specialist – Hardware Asset Management (CIS-HAM)3
Enterprise Architecture2
- Enterprise Architecture Implementation Delivery Accreditation2
Legal Service Delivery2
- Suite Certification - Legal Service Delivery2
Software Asset Management (SAM)2
- Certified Implementation Specialist – Software Asset Management (CIS-SAM)2
Workplace Service Delivery2
- Suite Certification - Workplace Service Delivery2
Business Continuity Management1
- Micro-Certification - Business Continuity Management1
Public Sector Digital Services1
- Suite Certification - Public Sector Digital Services (PSDS)1
Security Incident Response1
- Certified Implementation Specialist – Security Incident Response (CIS-SIR)1
Vulnerability Response1
- Certified Implementation Specialist – Vulnerability Response (CIS-VR)1
Benchmarks
How Pathways Consulting Group compares with partners in the same program and tier.
Against 137 Premier Consulting & Implementation partners
Peer percentileP80
Average across metrics, vs Premier peers
Program percentileP71
vs all 354 Consulting & Implementation partners
Biggest strengthPartner Score126 vs peer median 71 · P97
Biggest gapCSATSign in to see the figures
Partner ScoreP97
126
Above median · Median 71 · Best 138 · 137/137 peers
20.07 peers in this partner's bin140.0
CIS ResourcesP59
23people
Above median · Median 20 · Best 164 · 137/137 peers
083 peers in this partner's bin174
Product Line AchievementsP92
4
Above median · Median 0 · Best 11 · 137/137 peers
06 peers in this partner's bin11
Validated PracticesSign in to see this benchmark
CSATSign in to see this benchmark
Master Architects (CMA)Sign in to see this benchmark
Architects (CTA)Sign in to see this benchmark
AccreditationsSign in to see this benchmark
Sign in to see every benchmark, including Validated Practices, CSAT, architects and accreditations.
History
How Pathways Consulting Group has moved: tier journey, Partner Score and every tracked figure month by month.
Partner Score
Nov 2025 – Oct 2026. Higher is better; a score, not a position.
Month by month
End-of-month values from the latest sync in each month; ▲/▼ marks a change from the month before.
- Partner Score126+28Aug—Sep—Oct—
- Unique CIS-Certified Resources23−5Aug—Sep—Oct—
- Product Line Achievements4−2Aug—Sep—Oct—
- Certified Technical Architects4−1Aug—Sep—Oct—
- Certified Master Architects10Aug—Sep—Oct—
- Customer satisfaction (CSAT)4.7−0.1Aug—Sep—Oct—
- Store apps20Aug—Sep—Oct—
| Figure | May 2026 | Jun | Jul | Aug | Sep | Oct | Since Nov 2025 |
|---|---|---|---|---|---|---|---|
| Partner Score | 119−1 | 125+6 | 127+2 | 127 | 126 | 126 | +28 |
| Unique CIS-Certified Resources | 23−1 | 24+1 | 23−1 | 23 | 23 | 23 | −5 |
| Product Line Achievements | 3−1 | 4+1 | 4 | 4 | 4 | 4 | −2 |
| Certified Technical Architects | 4 | 4 | 4 | 4 | 4 | 4 | −1 |
| Certified Master Architects | 1 | 1 | 1 | 1 | 1 | 1 | 0 |
| Customer satisfaction (CSAT) | 4.7 | 4.7 | 4.7 | 4.7 | 4.7 | 4.7 | −0.1 |
| Store apps | 2 | 2 | 2 | 2 | 2 | 2 | 0 |
No ServiceNow partner awards on record.
Solutions & contact
What Pathways Consulting Group has built on the platform and how to reach them.
Solutions
Counts from ServiceNow's partner listing.
- Offerings
- 0
- Solutions
- 0
- Integrations
- —
- Store apps
- 2
Contact
- Website
- www.pathwayscg.com
- Sign in to see email
- Location
- Iselin, New Jersey, United States