For a one-page summary, download the tearsheet: https://www.partnerintelligence.now/partners/serity-gmbh/tearsheet
Serity Group
Erlangen, Bavaria, Germany4.1 / 5 CSAT
SelectBuild
PremierC&I
SelectReseller
As a global Premier Partner we provide business solutions, individually based on your needs and requirements.
Synced
Overview
Key figures for Serity Group, who they are and how ServiceNow scores them.
About Serity Group
As a global Premier Partner we provide business solutions, individually based on your needs and requirements.
- Programs
- BuildSelect
- Consulting & ImplementationPremier
- ResellerSelect
- Location
- Erlangen, Bavaria, Germany
- Website
- www.serity.de
Scores and position
- Partner Score
- 74
- ServiceNow's published ranking value. Higher is better; it is a score, not a position.
- Partner Finder search position
- —
- Not yet available for this partner.
ServiceNow does not publish how the Partner Score is computed; it may include signals that are not public, such as revenue or internal performance data. We show it as published. How we use it
Capabilities
What Serity Group is assessed and certified on: product lines, architects, accreditations and certifications.
No product line achievements yet. They appear here once ServiceNow publishes them for this partner.
Architects and accreditations
As ServiceNow reports them on the partner's profile. Architects are people; accreditations are counted as accreditations.
- CMA
- —
- Certified Master Architects
- CTA
- 2
- Certified Technical Architects
- Presales accreditations
- 25
- Certified staff who determine the appropriate products to introduce as a solution.
- Sales accreditations
- 20
- Sales staff who understand the value of the Now Platform and are certified ServiceNow experts.
- Delivery accreditations
- 33
- Internal implementation specialists with industry experience and proven knowledge of the Now Platform.
Certifications
98 certifications · 7 types · 7 product lines. Every certificate held; one person can hold several.
Risk, Resilience, Sustainability36
- Certified Implementation Specialist – Risk and Compliance (CIS-RC)36
Vulnerability Response23
- Certified Implementation Specialist – Vulnerability Response (CIS-VR)23
Security Incident Response19
- Certified Implementation Specialist – Security Incident Response (CIS-SIR)19
Business Continuity Management10
- Micro-Certification - Business Continuity Management10
App Engine6
- ServiceNow Certified Application Developer (CAD)6
Third-party Risk Management3
- Certified Implementation Specialist – Third-party Risk Management (CIS-TPRM)3
Customer Service Management (CSM)1
- Suite Certification - CSM Professional1
Benchmarks
How Serity Group compares with partners in the same program and tier.
Against 137 Premier Consulting & Implementation partners
Peer percentileP56
Average across metrics, vs Premier peers
Program percentileP48
vs all 354 Consulting & Implementation partners
Biggest strengthCIS Resources32 vs peer median 20 · P75
Biggest gapCSATSign in to see the figures
Partner ScoreP54
74
Above median · Median 71 · Best 138 · 137/137 peers
20.046 peers in this partner's bin140.0
CIS ResourcesP75
32people
Above median · Median 20 · Best 164 · 137/137 peers
044 peers in this partner's bin174
Product Line AchievementsP70
1
Above median · Median 0 · Best 11 · 137/137 peers
0113 peers in this partner's bin11
Validated PracticesSign in to see this benchmark
CSATSign in to see this benchmark
Architects (CTA)Sign in to see this benchmark
AccreditationsSign in to see this benchmark
Sign in to see every benchmark, including Validated Practices, CSAT, architects and accreditations.
History
How Serity Group has moved: tier journey, Partner Score and every tracked figure month by month.
Partner Score
Nov 2025 – Oct 2026. Higher is better; a score, not a position.
Month by month
End-of-month values from the latest sync in each month; ▲/▼ marks a change from the month before.
- Partner Score74+18Aug—Sep—Oct—
- Unique CIS-Certified Resources32+3Aug—Sep—Oct—
- Product Line Achievements10Aug—Sep—Oct—
- Certified Technical Architects2+1Aug—Sep—Oct—
- Customer satisfaction (CSAT)4.1−0.3Aug—Sep—Oct+0.1
- Store apps10Aug—Sep—Oct—
| Figure | May 2026 | Jun | Jul | Aug | Sep | Oct | Since Nov 2025 |
|---|---|---|---|---|---|---|---|
| Partner Score | 72 | 77+5 | 74−3 | 74 | 74 | 74 | +18 |
| Unique CIS-Certified Resources | 30−3 | 31+1 | 32+1 | 32 | 32 | 32 | +3 |
| Product Line Achievements | 1 | 1 | 1 | 1 | 1 | 1 | 0 |
| Certified Technical Architects | 2 | 2 | 2 | 2 | 2 | 2 | +1 |
| Customer satisfaction (CSAT) | 3.9−0.1 | 3.9 | 4.0+0.1 | 4.0 | 4.0 | 4.1+0.1 | −0.3 |
| Store apps | 1 | 1 | 1 | 1 | 1 | 1 | 0 |
No ServiceNow partner awards on record.
Solutions & contact
What Serity Group has built on the platform and how to reach them.
Solutions
Counts from ServiceNow's partner listing.
- Offerings
- 0
- Solutions
- 0
- Integrations
- —
- Store apps
- 1
Contact
- Website
- www.serity.de
- Sign in to see email
- Location
- Erlangen, Bavaria, Germany