For a one-page summary, download the tearsheet: https://www.partnerintelligence.now/partners/system-support-inc/tearsheet
System Support Inc.
Shinjuku-Ku, Tokyo, Japan4.7 / 5 CSAT
SelectBuild
EliteC&I
EliteReseller
RegisteredService Provider
ServiceNowのプロフェッショナルサービスを強みとして、プロセスコンサルティングからServiceNowの導入、テクニカルサポートなどを提供
Overview
Key figures for System Support Inc., who they are and how ServiceNow scores them.
About System Support Inc.
ServiceNowのプロフェッショナルサービスを強みとして、プロセスコンサルティングからServiceNowの導入、テクニカルサポートなどを提供
- Programs
- BuildSelect
- Consulting & ImplementationElite
- ResellerElite
- Service ProviderRegistered
- Location
- Shinjuku-Ku, Tokyo, Japan
- Website
- www.sts-inc.co.jp
Scores and position
- Partner Score
- 129
- ServiceNow's published ranking value. Higher is better; it is a score, not a position.
- Partner Finder search position
- —
- Not yet available for this partner.
ServiceNow does not publish how the Partner Score is computed; it may include signals that are not public, such as revenue or internal performance data. We show it as published. How we use it
Capabilities
What System Support Inc. is assessed and certified on: product lines, architects, accreditations and certifications.
Product Line Assessments
6 product lines · 5 with a Validated Practice · 0 in 2+ regions
- PLA achieved
- Validated Practice
- Not assessed
- App EngineOct 14, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 3CSAT 4.5 / 5
- Customer Service Management (CSM)Oct 14, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 7CSAT 4.3 / 5
- Hardware Asset Management (HAM)Oct 14, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 1CSAT 5.0 / 5
- ITOM VisibilityOct 14, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 5CSAT 4.6 / 5
- ITSM StandardOct 14, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 41CSAT 4.7 / 5
- Software Asset Management (SAM)Oct 14, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 2CSAT 4.8 / 5
| Product line | AMS | EMEA | APJ | Global | Deployments | CSAT |
|---|---|---|---|---|---|---|
App Engine Oct 14, 2026 | 3 | 4.5 / 5 | ||||
Customer Service Management (CSM) Oct 14, 2026 | 7 | 4.3 / 5 | ||||
Hardware Asset Management (HAM) Oct 14, 2026 | 1 | 5.0 / 5 | ||||
ITOM Visibility Oct 14, 2026 | 5 | 4.6 / 5 | ||||
ITSM Standard Oct 14, 2026 | 41 | 4.7 / 5 | ||||
Software Asset Management (SAM) Oct 14, 2026 | 2 | 4.8 / 5 |
Architects and accreditations
As ServiceNow reports them on the partner's profile. Architects are people; accreditations are counted as accreditations.
- CMA
- —
- Certified Master Architects
- CTA
- 1
- Certified Technical Architects
- Presales accreditations
- 37
- Certified staff who determine the appropriate products to introduce as a solution.
- Sales accreditations
- 34
- Sales staff who understand the value of the Now Platform and are certified ServiceNow experts.
- Delivery accreditations
- 174
- Internal implementation specialists with industry experience and proven knowledge of the Now Platform.
Certifications
407 certifications · 25 types · 22 product lines. Every certificate held; one person can hold several.
App Engine151
- ServiceNow Certified Application Developer (CAD)151
ITSM Standard82
- Certified Implementation Specialist – IT Service Management (CIS-ITSM)28
- Certified Implementation Specialist – Data Foundations (CMDB and CSDM) (CIS-DF (CMDB and CSDM))27
- Employee Center Accreditation27
Strategic Portfolio Management Standard28
- Certified Implementation Specialist – Strategic Portfolio Management (CIS-SPM)28
Customer Service Management (CSM)21
- Suite Certification - CSM Professional21
Vulnerability Response17
- Certified Implementation Specialist – Vulnerability Response (CIS-VR)17
Human Resources (HR)16
- Suite Certification - HR Professional16
ITOM Visibility16
- Suite Certification - Data Foundations (CMDB and CSDM) Professional8
- Suite Certification – IT Operations Management Visibility (ITOM Visibility)8
Risk, Resilience, Sustainability16
- Certified Implementation Specialist – Risk and Compliance (CIS-RC)16
Software Asset Management (SAM)13
- Certified Implementation Specialist – Software Asset Management (CIS-SAM)13
Field Service Management (FSM)11
- Certified Implementation Specialist – Field Service Management (CIS-FSM)11
Hardware Asset Management (HAM)11
- Certified Implementation Specialist – Hardware Asset Management (CIS-HAM)11
Security Incident Response9
- Certified Implementation Specialist – Security Incident Response (CIS-SIR)9
Now Assist for IT Service Management (ITSM)3
- Suite Certification - Now Assist for IT Service Management (ITSM) Pro Plus Suite3
Now Assist for Creator2
- Now Assist for Creator Implementation Delivery Accreditation2
Now Assist for Customer Service Management (CSM)2
- Suite Certification - Now Assist for Customer Service Management (CSM) Pro Plus Suite2
Now Assist for HR Service Delivery (HRSD)2
- Suite Certification - Now Assist for HR Service Delivery Pro Plus2
Third-party Risk Management2
- Certified Implementation Specialist – Third-party Risk Management (CIS-TPRM)2
Business Continuity Management1
- Micro-Certification - Business Continuity Management1
Legal Service Delivery1
- Suite Certification - Legal Service Delivery1
Retail Service Management1
- Retail Delivery Accreditation1
Workflow Data Fabric1
- Suite Certification - Workflow Data Fabric1
Workplace Service Delivery1
- Suite Certification - Workplace Service Delivery1
Benchmarks
How System Support Inc. compares with partners in the same program and tier.
Against 112 Elite Consulting & Implementation partners
Peer percentileP58
Average across metrics, vs Elite peers
Program percentileP75
vs all 353 Consulting & Implementation partners
Biggest strengthValidated PracticesSign in to see the figures
Biggest gapArchitects (CTA)Sign in to see the figures
Partner ScoreP50
129
Below median · Median 129 · Best 293 · 112/112 peers
0.039 peers in this partner's bin300.0
CIS ResourcesP72
151people
Above median · Median 61 · Best 1,304 · 112/112 peers
088 peers in this partner's bin1,399
Product Line AchievementsP72
6
Above median · Median 3 · Best 15 · 112/112 peers
010 peers in this partner's bin15
Validated PracticesSign in to see this benchmark
CSATSign in to see this benchmark
Architects (CTA)Sign in to see this benchmark
AccreditationsSign in to see this benchmark
Sign in to see every benchmark, including Validated Practices, CSAT, architects and accreditations.
History
How System Support Inc. has moved: tier journey, Partner Score and every tracked figure month by month.
Partner Score
Nov 2025 – Oct 2026. Higher is better; a score, not a position.
Month by month
End-of-month values from the latest sync in each month; ▲/▼ marks a change from the month before.
- Partner Score129+7Aug+2Sep+2Oct—
- Unique CIS-Certified Resources151+34Aug+5Sep+8Oct—
- Product Line Achievements60Aug—Sep+1Oct—
- Certified Technical Architects10Aug—Sep—Oct—
- Customer satisfaction (CSAT)4.7+0.1Aug—Sep—Oct—
- Built integrations20Aug—Sep—Oct—
| Figure | May 2026 | Jun | Jul | Aug | Sep | Oct | Since Nov 2025 |
|---|---|---|---|---|---|---|---|
| Partner Score | 124+2 | 124 | 125+2 | 127+2 | 129+2 | 129 | +7 |
| Unique CIS-Certified Resources | 127−2 | 126−1 | 138+12 | 143+5 | 151+8 | 151 | +34 |
| Product Line Achievements | 5 | 4−1 | 5+1 | 5 | 6+1 | 6 | 0 |
| Certified Technical Architects | 1 | 1 | 1 | 1 | 1 | 1 | 0 |
| Customer satisfaction (CSAT) | 4.7+0.1 | 4.7 | 4.6 | 4.7 | 4.7 | 4.7 | +0.1 |
| Built integrations | 2 | 2 | 2 | 2 | 2 | 2 | 0 |
Awards
1 ServiceNow partner award
- Undated
Unknown Award
Solutions & contact
What System Support Inc. has built on the platform and how to reach them.
Solutions
Counts from ServiceNow's partner listing.
- Offerings
- 0
- Solutions
- 0
- Integrations
- 2
- Store apps
- —
Contact
- Website
- www.sts-inc.co.jp
- Sign in to see email
- Location
- Shinjuku-Ku, Tokyo, Japan