For a one-page summary, download the tearsheet: https://www.partnerintelligence.now/partners/the-process-play-ltd/tearsheet
T
The Process Play
London, London, United Kingdom4.6 / 5 CSAT
PremierC&I
RegisteredReseller- RegisteredBuild
Specialist ServiceNow Partner | Consulting-First Delivery | S2P, SOM, LSD, WSD, CSM, TPRM | UK, Europe, US
Synced
Overview
Key figures for The Process Play, who they are and how ServiceNow scores them.
About The Process Play
Specialist ServiceNow Partner | Consulting-First Delivery | S2P, SOM, LSD, WSD, CSM, TPRM | UK, Europe, US
- Programs
- Consulting & ImplementationPremier
- ResellerRegistered
- BuildRegistered
- Location
- London, London, United Kingdom
- Website
- theprocessplay.com
Scores and position
- Partner Score
- 56
- ServiceNow's published ranking value. Higher is better; it is a score, not a position.
- Partner Finder search position
- —
- Not yet available for this partner.
ServiceNow does not publish how the Partner Score is computed; it may include signals that are not public, such as revenue or internal performance data. We show it as published. How we use it
Capabilities
What The Process Play is assessed and certified on: product lines, architects, accreditations and certifications.
Product Line Assessments
1 product line · 0 with a Validated Practice · 0 in 2+ regions
- PLA achieved
- Validated Practice
- Not assessed
- Customer Service Management (CSM)Oct 14, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 3CSAT 5.0 / 5
| Product line | AMS | EMEA | APJ | Global | Deployments | CSAT |
|---|---|---|---|---|---|---|
Customer Service Management (CSM) Oct 14, 2026 | 3 | 5.0 / 5 |
Architects and accreditations
As ServiceNow reports them on the partner's profile. Architects are people; accreditations are counted as accreditations.
- CMA
- 1
- Certified Master Architects
- CTA
- 1
- Certified Technical Architects
- Presales accreditations
- 11
- Certified staff who determine the appropriate products to introduce as a solution.
- Sales accreditations
- 7
- Sales staff who understand the value of the Now Platform and are certified ServiceNow experts.
- Delivery accreditations
- 21
- Internal implementation specialists with industry experience and proven knowledge of the Now Platform.
Certifications
64 certifications · 20 types · 18 product lines. Every certificate held; one person can hold several.
App Engine10
- ServiceNow Certified Application Developer (CAD)10
Customer Service Management (CSM)7
- Suite Certification - CSM Professional7
Human Resources (HR)7
- Suite Certification - HR Professional7
Now Assist for Customer Service Management (CSM)6
- Suite Certification - Now Assist for Customer Service Management (CSM) Pro Plus Suite6
Third-party Risk Management6
- Certified Implementation Specialist – Risk and Compliance (CIS-RC)4
- Certified Implementation Specialist – Third-party Risk Management (CIS-TPRM)2
Now Assist for IT Service Management (ITSM)5
- Suite Certification - Now Assist for IT Service Management (ITSM) Pro Plus Suite5
Security Incident Response3
- Certified Implementation Specialist – Security Incident Response (CIS-SIR)3
Strategic Portfolio Management Standard3
- Certified Implementation Specialist – Strategic Portfolio Management (CIS-SPM)3
Enterprise Architecture2
- Certified Implementation Specialist – Data Foundations (CMDB and CSDM) (CIS-DF (CMDB and CSDM))1
- Enterprise Architecture Implementation Delivery Accreditation1
Field Service Management (FSM)2
- Certified Implementation Specialist – Field Service Management (CIS-FSM)2
Financial Services Operations - Banking2
- Suite Certification - FSO Banking and Wealth Management Professional2
Hardware Asset Management (HAM)2
- Certified Implementation Specialist – Hardware Asset Management (CIS-HAM)2
Now Assist for Creator2
- Now Assist for Creator Implementation Delivery Accreditation2
Software Asset Management (SAM)2
- Certified Implementation Specialist – Software Asset Management (CIS-SAM)2
Vulnerability Response2
- Certified Implementation Specialist – Vulnerability Response (CIS-VR)2
Healthcare & Life Sciences1
- Suite Certification - Healthcare and Life Sciences Management Professional1
Now Assist for HR Service Delivery (HRSD)1
- Suite Certification - Now Assist for HR Service Delivery Pro Plus1
Public Sector Digital Services1
- Suite Certification - Public Sector Digital Services (PSDS)1
Benchmarks
How The Process Play compares with partners in the same program and tier.
Against 137 Premier Consulting & Implementation partners
Peer percentileP47
Average across metrics, vs Premier peers
Program percentileP45
vs all 354 Consulting & Implementation partners
Biggest strengthMaster Architects (CMA)Sign in to see the figures
Biggest gapPartner Score56 vs peer median 71 · P20
Partner ScoreP20
56
Below median · Median 71 · Best 138 · 137/137 peers
20.029 peers in this partner's bin140.0
CIS ResourcesP48
19people
Below median · Median 20 · Best 164 · 137/137 peers
083 peers in this partner's bin174
Product Line AchievementsP70
1
Above median · Median 0 · Best 11 · 137/137 peers
0113 peers in this partner's bin11
Validated PracticesSign in to see this benchmark
CSATSign in to see this benchmark
Master Architects (CMA)Sign in to see this benchmark
Architects (CTA)Sign in to see this benchmark
AccreditationsSign in to see this benchmark
Sign in to see every benchmark, including Validated Practices, CSAT, architects and accreditations.
History
How The Process Play has moved: tier journey, Partner Score and every tracked figure month by month.
Partner Score
Nov 2025 – Oct 2026. Higher is better; a score, not a position.
Month by month
End-of-month values from the latest sync in each month; ▲/▼ marks a change from the month before.
- Partner Score56+8Aug+1Sep—Oct—
- Unique CIS-Certified Resources19+10Aug+2Sep—Oct—
- Product Line Achievements10Aug—Sep—Oct—
- Certified Technical Architects10Aug—Sep—Oct—
- Certified Master Architects10Aug—Sep—Oct—
- Customer satisfaction (CSAT)4.6−0.4Aug−0.4Sep—Oct—
| Figure | May 2026 | Jun | Jul | Aug | Sep | Oct | Since Nov 2025 |
|---|---|---|---|---|---|---|---|
| Partner Score | 56+3 | 56 | 56 | 56+1 | 56 | 56 | +8 |
| Unique CIS-Certified Resources | 16+3 | 16 | 17+1 | 19+2 | 19 | 19 | +10 |
| Product Line Achievements | 1 | 1 | 1 | 1 | 1 | 1 | 0 |
| Certified Technical Architects | 1 | 1 | 1 | 1 | 1 | 1 | 0 |
| Certified Master Architects | 1 | 1 | 1 | 1 | 1 | 1 | 0 |
| Customer satisfaction (CSAT) | 5.0 | 5.0 | 5.0 | 4.6−0.4 | 4.6 | 4.6 | −0.4 |
No ServiceNow partner awards on record.
Solutions & contact
What The Process Play has built on the platform and how to reach them.
Solutions
Counts from ServiceNow's partner listing.
- Offerings
- 1
- Solutions
- 0
- Integrations
- —
- Store apps
- —
Contact
- Website
- theprocessplay.com
- Sign in to see email
- Location
- London, London, United Kingdom