For a one-page summary, download the tearsheet: https://www.partnerintelligence.now/partners/ttec-digital-llc/tearsheet
TTEC Digital, LLC
Austin, Texas, United States4.9 / 5 CSAT
RegisteredBuild
EliteC&I
SelectReseller- RegisteredService Provider
TTEC Digital and ServiceNow connect contact centers with the enterprise to enable seamless, end-to-end customer experiences.
Overview
Key figures for TTEC Digital, LLC, who they are and how ServiceNow scores them.
About TTEC Digital, LLC
TTEC Digital and ServiceNow connect contact centers with the enterprise to enable seamless, end-to-end customer experiences.
- Programs
- BuildRegistered
- Consulting & ImplementationElite
- ResellerSelect
- Service ProviderRegistered
- Location
- Austin, Texas, United States
Scores and position
- Partner Score
- 81
- ServiceNow's published ranking value. Higher is better; it is a score, not a position.
- Partner Finder search position
- —
- Not yet available for this partner.
ServiceNow does not publish how the Partner Score is computed; it may include signals that are not public, such as revenue or internal performance data. We show it as published. How we use it
Capabilities
What TTEC Digital, LLC is assessed and certified on: product lines, architects, accreditations and certifications.
Product Line Assessments
2 product lines · 2 with a Validated Practice · 0 in 2+ regions
- PLA achieved
- Validated Practice
- Not assessed
- Customer Service Management (CSM)Oct 15, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 2CSAT 5.0 / 5
- Field Service Management (FSM)Oct 15, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 4CSAT 4.9 / 5
| Product line | AMS | EMEA | APJ | Global | Deployments | CSAT |
|---|---|---|---|---|---|---|
Customer Service Management (CSM) Oct 15, 2026 | 2 | 5.0 / 5 | ||||
Field Service Management (FSM) Oct 15, 2026 | 4 | 4.9 / 5 |
Architects and accreditations
As ServiceNow reports them on the partner's profile. Architects are people; accreditations are counted as accreditations.
- CMA
- —
- Certified Master Architects
- CTA
- 1
- Certified Technical Architects
- Presales accreditations
- 9
- Certified staff who determine the appropriate products to introduce as a solution.
- Sales accreditations
- 17
- Sales staff who understand the value of the Now Platform and are certified ServiceNow experts.
- Delivery accreditations
- 13
- Internal implementation specialists with industry experience and proven knowledge of the Now Platform.
Certifications
54 certifications · 19 types · 17 product lines. Every certificate held; one person can hold several.
App Engine8
- ServiceNow Certified Application Developer (CAD)8
Customer Service Management (CSM)6
- Suite Certification - CSM Professional6
Field Service Management (FSM)6
- Certified Implementation Specialist – Field Service Management (CIS-FSM)6
Moveworks6
- Moveworks Agent Studio Fundamentals Delivery Accreditation3
- Moveworks Platform Implementation for Engineers Delivery Accreditation3
Enterprise Architecture4
- Certified Implementation Specialist – Data Foundations (CMDB and CSDM) (CIS-DF (CMDB and CSDM))2
- Enterprise Architecture Implementation Delivery Accreditation2
Hardware Asset Management (HAM)4
- Certified Implementation Specialist – Hardware Asset Management (CIS-HAM)4
Now Assist for Customer Service Management (CSM)4
- Suite Certification - Now Assist for Customer Service Management (CSM) Pro Plus Suite4
Human Resources (HR)3
- Suite Certification - HR Professional3
Software Asset Management (SAM)3
- Certified Implementation Specialist – Software Asset Management (CIS-SAM)3
Financial Services Operations - Banking2
- Suite Certification - FSO Banking and Wealth Management Professional2
Now Assist for IT Service Management (ITSM)2
- Suite Certification - Now Assist for IT Service Management (ITSM) Pro Plus Suite2
Manufacturing Commercial Operations1
- Manufacturing Commercial Operations Delivery Accreditation1
Now Assist for HR Service Delivery (HRSD)1
- Suite Certification - Now Assist for HR Service Delivery Pro Plus1
Public Sector Digital Services1
- Suite Certification - Public Sector Digital Services (PSDS)1
Retail Service Management1
- Retail Delivery Accreditation1
Strategic Portfolio Management Standard1
- Certified Implementation Specialist – Strategic Portfolio Management (CIS-SPM)1
Vulnerability Response1
- Certified Implementation Specialist – Vulnerability Response (CIS-VR)1
Benchmarks
How TTEC Digital, LLC compares with partners in the same program and tier.
Against 113 Elite Consulting & Implementation partners
Peer percentileP32
Average across metrics, vs Elite peers
Program percentileP55
vs all 354 Consulting & Implementation partners
Biggest strengthCSATSign in to see the figures
Biggest gapAccreditationsSign in to see the figures
Partner ScoreP13
81
Below median · Median 129 · Best 293 · 113/113 peers
0.035 peers in this partner's bin300.0
CIS ResourcesP3
13people
Below median · Median 60 · Best 1,304 · 113/113 peers
089 peers in this partner's bin1,399
Product Line AchievementsP42
2
Below median · Median 3 · Best 15 · 113/113 peers
025 peers in this partner's bin15
Validated PracticesSign in to see this benchmark
CSATSign in to see this benchmark
Architects (CTA)Sign in to see this benchmark
AccreditationsSign in to see this benchmark
Sign in to see every benchmark, including Validated Practices, CSAT, architects and accreditations.
History
How TTEC Digital, LLC has moved: tier journey, Partner Score and every tracked figure month by month.
Partner Score
Nov 2025 – Oct 2026. Higher is better; a score, not a position.
Month by month
End-of-month values from the latest sync in each month; ▲/▼ marks a change from the month before.
- Partner Score81+19Aug−1Sep—Oct—
- Unique CIS-Certified Resources13+5Aug—Sep—Oct—
- Product Line Achievements2+1Aug—Sep—Oct—
- Certified Technical Architects10Aug—Sep—Oct—
- Customer satisfaction (CSAT)4.9+0.8Aug—Sep—Oct+0.2
| Figure | May 2026 | Jun | Jul | Aug | Sep | Oct | Since Nov 2025 |
|---|---|---|---|---|---|---|---|
| Partner Score | 74 | 79+5 | 82+2 | 81−1 | 81 | 81 | +19 |
| Unique CIS-Certified Resources | 11 | 12+1 | 13+1 | 13 | 13 | 13 | +5 |
| Product Line Achievements | 2 | 2 | 2 | 2 | 2 | 2 | +1 |
| Certified Technical Architects | 1 | 1 | 1 | 1 | 1 | 1 | 0 |
| Customer satisfaction (CSAT) | 4.6 | 4.6 | 4.7+0.1 | 4.7 | 4.7 | 4.9+0.2 | +0.8 |
No ServiceNow partner awards on record.
Solutions & contact
What TTEC Digital, LLC has built on the platform and how to reach them.
No offerings, solutions, integrations or Store apps on ServiceNow's listing for this partner.
Contact
- Sign in to see email
- Location
- Austin, Texas, United States