For a one-page summary, download the tearsheet: https://www.partnerintelligence.now/partners/workpact-co/tearsheet
Workpact, Co.
Ann Arbor, Michigan, United States5.0 / 5 CSAT
RegisteredBuild
PremierC&I- RegisteredReseller
Enterprise outcomes at the scale you need | Our Pact is mutual success with white-glove service
Synced
Overview
Key figures for Workpact, Co., who they are and how ServiceNow scores them.
About Workpact, Co.
Enterprise outcomes at the scale you need | Our Pact is mutual success with white-glove service
- Programs
- BuildRegistered
- Consulting & ImplementationPremier
- ResellerRegistered
- Location
- Ann Arbor, Michigan, United States
- Website
- www.workpact.com
Scores and position
- Partner Score
- 62
- ServiceNow's published ranking value. Higher is better; it is a score, not a position.
- Partner Finder search position
- —
- Not yet available for this partner.
ServiceNow does not publish how the Partner Score is computed; it may include signals that are not public, such as revenue or internal performance data. We show it as published. How we use it
Capabilities
What Workpact, Co. is assessed and certified on: product lines, architects, accreditations and certifications.
Product Line Assessments
1 product line · 0 with a Validated Practice · 0 in 2+ regions
- PLA achieved
- Validated Practice
- Not assessed
- Customer Service Management (CSM)Oct 15, 2026
- AMS
- EMEA
- APJ
- Global
Deployments 3CSAT 5.0 / 5
| Product line | AMS | EMEA | APJ | Global | Deployments | CSAT |
|---|---|---|---|---|---|---|
Customer Service Management (CSM) Oct 15, 2026 | 3 | 5.0 / 5 |
Architects and accreditations
As ServiceNow reports them on the partner's profile. Architects are people; accreditations are counted as accreditations.
- CMA
- —
- Certified Master Architects
- CTA
- 2
- Certified Technical Architects
- Presales accreditations
- 16
- Certified staff who determine the appropriate products to introduce as a solution.
- Sales accreditations
- 13
- Sales staff who understand the value of the Now Platform and are certified ServiceNow experts.
- Delivery accreditations
- 18
- Internal implementation specialists with industry experience and proven knowledge of the Now Platform.
Certifications
116 certifications · 32 types · 27 product lines. Every certificate held; one person can hold several.
ITSM Pro21
- Employee Center Accreditation11
- Micro-Certification – DevOps Change Velocity5
- Suite Certification - ITSM Professional5
ITSM Standard18
- Certified Implementation Specialist – Data Foundations (CMDB and CSDM) (CIS-DF (CMDB and CSDM))12
- Certified Implementation Specialist – IT Service Management (CIS-ITSM)6
App Engine11
- ServiceNow Certified Application Developer (CAD)11
Customer Service Management (CSM)7
- Suite Certification - CSM Professional7
Now Assist for Customer Service Management (CSM)6
- Suite Certification - Now Assist for Customer Service Management (CSM) Pro Plus Suite6
Now Assist for IT Service Management (ITSM)6
- Suite Certification - Now Assist for IT Service Management (ITSM) Pro Plus Suite6
Security Incident Response5
- Certified Implementation Specialist – Security Incident Response (CIS-SIR)5
Vulnerability Response5
- Certified Implementation Specialist – Vulnerability Response (CIS-VR)5
Business Continuity Management4
- Certified Implementation Specialist – Risk and Compliance (CIS-RC)3
- Micro-Certification - Business Continuity Management1
Field Service Management (FSM)4
- Certified Implementation Specialist – Field Service Management (CIS-FSM)4
Strategic Portfolio Management Standard4
- Certified Implementation Specialist – Strategic Portfolio Management (CIS-SPM)4
Financial Services Operations - Banking3
- Suite Certification - FSO Banking and Wealth Management Professional3
Now Assist for Creator3
- Now Assist for Creator Implementation Delivery Accreditation3
Hardware Asset Management (HAM)2
- Certified Implementation Specialist – Hardware Asset Management (CIS-HAM)2
Human Resources (HR)2
- Suite Certification - HR Professional2
ITOM Visibility2
- Suite Certification - Data Foundations (CMDB and CSDM) Professional1
- Suite Certification – IT Operations Management Visibility (ITOM Visibility)1
Now Assist for HR Service Delivery (HRSD)2
- Suite Certification - Now Assist for HR Service Delivery Pro Plus2
Software Asset Management (SAM)2
- Certified Implementation Specialist – Software Asset Management (CIS-SAM)2
Cloud Cost Management1
- Cloud Cost Management Delivery Accreditation1
Enterprise Architecture1
- Enterprise Architecture Implementation Delivery Accreditation1
Healthcare & Life Sciences1
- Suite Certification - Healthcare and Life Sciences Management Professional1
Operational Technology Management1
- Delivery Accreditation - Operational Technology1
Retail Service Management1
- Retail Delivery Accreditation1
Technology Provider Service Management (TPSM)1
- Suite Certification - Technology Provider Service Management1
Telecom Service Management (TSM)1
- Suite Certification - Telecommunication and Media Service Management1
Telecommunications Network Inventory1
- Telecommunication Network Inventory Delivery Accreditation1
Third-party Risk Management1
- Certified Implementation Specialist – Third-party Risk Management (CIS-TPRM)1
Benchmarks
How Workpact, Co. compares with partners in the same program and tier.
Against 137 Premier Consulting & Implementation partners
Peer percentileP56
Average across metrics, vs Premier peers
Program percentileP52
vs all 353 Consulting & Implementation partners
Biggest strengthCSATSign in to see the figures
Biggest gapPartner Score62 vs peer median 71 · P35
Partner ScoreP35
62
Below median · Median 71 · Best 138 · 137/137 peers
20.046 peers in this partner's bin140.0
CIS ResourcesP41
17people
Below median · Median 20 · Best 164 · 137/137 peers
083 peers in this partner's bin174
Product Line AchievementsP70
1
Above median · Median 0 · Best 11 · 137/137 peers
0113 peers in this partner's bin11
Validated PracticesSign in to see this benchmark
CSATSign in to see this benchmark
Architects (CTA)Sign in to see this benchmark
AccreditationsSign in to see this benchmark
Sign in to see every benchmark, including Validated Practices, CSAT, architects and accreditations.
History
How Workpact, Co. has moved: tier journey, Partner Score and every tracked figure month by month.
Partner Score
Nov 2025 – Oct 2026. Higher is better; a score, not a position.
Month by month
End-of-month values from the latest sync in each month; ▲/▼ marks a change from the month before.
- Partner Score62+34Aug+22Sep+5Oct—
- Unique CIS-Certified Resources17+10Aug+1Sep+2Oct—
- Product Line Achievements10Aug—Sep—Oct—
- Certified Technical Architects2+1Aug—Sep—Oct—
- Customer satisfaction (CSAT)5.00Aug—Sep—Oct—
| Figure | May 2026 | Jun | Jul | Aug | Sep | Oct | Since Nov 2025 |
|---|---|---|---|---|---|---|---|
| Partner Score | 30+2 | 33+3 | 35+2 | 57+22 | 62+5 | 62 | +34 |
| Unique CIS-Certified Resources | 12+1 | 13+1 | 14+1 | 15+1 | 17+2 | 17 | +10 |
| Product Line Achievements | — | — | — | 1 | 1 | 1 | 0 |
| Certified Technical Architects | 2 | 2 | 2 | 2 | 2 | 2 | +1 |
| Customer satisfaction (CSAT) | 5.0 | 5.0 | 5.0 | 5.0 | 5.0 | 5.0 | 0 |
No ServiceNow partner awards on record.
Solutions & contact
What Workpact, Co. has built on the platform and how to reach them.
No offerings, solutions, integrations or Store apps on ServiceNow's listing for this partner.
Contact
- Website
- www.workpact.com
- Sign in to see email
- Location
- Ann Arbor, Michigan, United States