For a one-page summary, download the tearsheet: https://www.partnerintelligence.now/partners/zaelab-llc/tearsheet
Zaelab
Westport, Connecticut, United States4.0 / 5 CSAT
RegisteredBuild
SelectC&I
Zaelab is a full-service partner, working alongside technology leaders to modernize digital platforms, experiences, and operations.
Synced Source: ServiceNow Partner FinderMethodology
Overview
Key figures for Zaelab, who they are and how ServiceNow scores them.
About Zaelab
Zaelab is a full-service partner, working alongside technology leaders to modernize digital platforms, experiences, and operations.
- Programs
- BuildRegistered
- Consulting & ImplementationSelect
- Location
- Westport, Connecticut, United States
- Website
- www.zaelab.com
Scores and position
- Partner Score
- 16
- ServiceNow's published ranking value. Higher is better; it is a score, not a position.
- Partner Finder search position
- —
- Not yet available for this partner.
ServiceNow does not publish how the Partner Score is computed; it may include signals that are not public, such as revenue or internal performance data. We show it as published. How we use it
Capabilities
What Zaelab is assessed and certified on: product lines, architects, accreditations and certifications.
No product line achievements yet. They appear here once ServiceNow publishes them for this partner.
Architects and accreditations
As ServiceNow reports them on the partner's profile. Architects are people; accreditations are counted as accreditations.
- CMA
- —
- Certified Master Architects
- CTA
- —
- Certified Technical Architects
- Presales accreditations
- 6
- Certified staff who determine the appropriate products to introduce as a solution.
- Sales accreditations
- 10
- Sales staff who understand the value of the Now Platform and are certified ServiceNow experts.
- Delivery accreditations
- 3
- Internal implementation specialists with industry experience and proven knowledge of the Now Platform.
Certifications
4 certifications · 4 types · 4 product lines. Every certificate held; one person can hold several.
Customer Service Management (CSM)1
- Suite Certification - CSM Professional1
Field Service Management (FSM)1
- Certified Implementation Specialist – Field Service Management (CIS-FSM)1
Human Resources (HR)1
- Suite Certification - HR Professional1
Strategic Portfolio Management Standard1
- Certified Implementation Specialist – Strategic Portfolio Management (CIS-SPM)1
Benchmarks
How Zaelab compares with partners in the same program and tier.
Against 98 Select Consulting & Implementation partners
Peer percentileP23
Average across metrics, vs Select peers
Program percentileP14
vs all 353 Consulting & Implementation partners
Biggest strengthValidated PracticesSign in to see the figures
Biggest gapPartner Score16 vs peer median 48 · P2
Partner ScoreP2
16
Below median · Median 48 · Best 107 · 97/98 peers
0.02 peers in this partner's bin120.0
CIS ResourcesP3
1people
Below median · Median 7 · Best 98 · 98/98 peers
083 peers in this partner's bin99
Product Line AchievementsP43
0
At the peer median · Median 0 · Best 9 · 98/98 peers
094 peers in this partner's bin9
Validated PracticesSign in to see this benchmark
CSATSign in to see this benchmark
AccreditationsSign in to see this benchmark
Sign in to see every benchmark, including Validated Practices, CSAT, architects and accreditations.
History
How Zaelab has moved: tier journey, Partner Score and every tracked figure month by month.
Tier journey
Registered → Global Elite
Consulting & Implementation
Partner Score
Jan 2026 – Oct 2026. Higher is better; a score, not a position.
Month by month
End-of-month values from the latest sync in each month; ▲/▼ marks a change from the month before.
- Partner Score16+1Aug—Sep+1Oct—
- Unique CIS-Certified Resources10Aug—Sep—Oct—
- Customer satisfaction (CSAT)4.00Aug—Sep—Oct—
| Figure | May 2026 | Jun | Jul | Aug | Sep | Oct | Since Jan 2026 |
|---|---|---|---|---|---|---|---|
| Partner Score | 15 | 15 | 15 | 15 | 16+1 | 16 | +1 |
| Unique CIS-Certified Resources | 1 | 1 | 1 | 1 | 1 | 1 | 0 |
| Customer satisfaction (CSAT) | — | — | — | — | 4.0 | 4.0 | 0 |
No ServiceNow partner awards on record.
Solutions & contact
What Zaelab has built on the platform and how to reach them.
No offerings, solutions, integrations or Store apps on ServiceNow's listing for this partner.
Contact
- Website
- www.zaelab.com
- Sign in to see email
- Location
- Westport, Connecticut, United States