Genpact vs iTSM Group
Side-by-side ServiceNow partner comparison: program tiers, CSAT, certifications, PLAs, and Validated Practices — refreshed from published partner data.
| Metric | Genpact Elite | iTSM Group Elite | Ecosystem median 525 partners above Registered |
|---|---|---|---|
| Partner Tier | Build: Registered Built with ServiceNow Offerings: — Consulting & Implementation: Elite Reseller: Elite Service Provider: Premier | Build: Registered Consulting & Implementation: Elite Reseller: Elite Service Provider: Elite | — |
| Partner Score | 190.93463▲ 24.6883112 mo | 160.76857▲ 23.0468600000000112 mo | 61.2 |
| CSAT Score | 4.5▼ 0.0612 mo | 4.66▲ 0.3812 mo | 4.74 |
| CIS Certifications | 274▲ 3812 mo | 87▲ 112 mo | 12 |
| Product Line Achievements | 1 | 6▲ 112 mo | 0 |
| Validated Practices | 0 | 4 | 0 |
| Solutions | 0 | 0 | 0 |
| Integrations | — | — | 1 |
| Apps | — | — | 2 |
| CMAs | 3 | 1 | 1 |
| CTAs | 8 | 4 | 2 |
| Country | United Kingdom | Germany | — |
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Data derives from published ServiceNow Partner Finder profiles and refreshes daily (main upstream refresh ~8th–9th monthly). See our methodology.