Who is the best ServiceNow partner for Field Service Management (FSM)?

Based on our ranking methodology, Optimum Healthcare IT, LLC is currently the #1 ServiceNow partner for Field Service Management (FSM) with Validated Practice status, achieving a 5/5.0 CSAT score.

How are ServiceNow Field Service Management (FSM) partners ranked?

Partners are ranked by: 1) Validated Practice status (highest achievement), 2) Average CSAT score from customer feedback, 3) Total deployment count demonstrating experience. Only Consulting & Implementation partners with achieved PLAs are included.

Best ServiceNow Partners for Field Service Management (FSM) (2026) | Ranked by CSAT & Deployments

#1Up 5 places since Sep 16Validated Practice
Optimum Healthcare IT, LLCValidated in Americas
Elite
CSAT
5.0
Deploys
3
Skilled
13
#2No change since Sep 16Validated Practice
iTSM GroupValidated in EMEA
Elite
CSAT
5.0
Deploys
3
Skilled
6
#3Up 1 place since Sep 16Validated Practice
Everforth GlideFastValidated in Americas · achieved in EMEA
Elite
CSAT
5.0
Deploys
2
Skilled
28

Full league table

Deploys and skilled people are for Field Service Management (FSM) · ▲▼ vs. Sep 16

#1Up 5 places since Sep 16Optimum Healthcare IT, LLCValidated PracticeEliteValidated in AmericasElite5.0313
#2No change since Sep 16iTSM GroupValidated PracticeEliteValidated in EMEAElite5.036
#3Up 1 place since Sep 16Everforth GlideFastValidated PracticeEliteValidated in Americas · achieved in EMEAElite5.0228
#4Up 1 place since Sep 16iTech AGValidated PracticeEliteValidated in AmericasElite5.0215
#5Down 2 places since Sep 16KaptiusValidated PracticePremierValidated in EMEAPremier5.025
#6Down 5 places since Sep 16Quintica Group FZ LLCValidated PracticeEliteValidated in EMEAElite4.9511
#7Up 1 place since Sep 16TTEC Digital, LLCValidated PracticeEliteValidated in AmericasElite4.946
#8Up 1 place since Sep 16KonversationalValidated PracticeEliteValidated in EMEAElite4.899
#9Up 1 place since Sep 16UP3 Services LimitedValidated PracticePremierValidated in EMEAPremier4.158
#10Down 3 places since Sep 16Advania ABValidated PracticeEliteValidated in EMEAElite3.829

+11 more ranked partners

How positions are decided

Only Consulting & Implementation partners with an achieved Field Service Management (FSM) Product Line Achievement are included. Positions come from verifiable ServiceNow Partner Program data, in this order. The C&I tier is shown for context and is not part of the ranking.

Step 1
Validated Practice
ServiceNow’s highest achievement for a product line: proven customer outcomes in this area.
Step 2
CSAT score
Customer satisfaction from real implementations, reflecting delivery quality.
Step 3
Deployments
Implementations for this product line, showing breadth of experience.

Full methodology →

Frequently asked questions

Who is the best ServiceNow partner for Field Service Management (FSM)?: By our ranking, Optimum Healthcare IT, LLC is currently #1 for Field Service Management (FSM) with Validated Practice status, with a 5.0/5 CSAT score.
What is a Validated Practice?: A Validated Practice is ServiceNow's highest partner achievement for a product line. It requires demonstrated expertise through successful customer implementations, high CSAT scores and certified professionals.
How often is the table updated?: Daily, from ServiceNow's Partner Program data. Achievements, CSAT scores and deployment counts refresh automatically; the sync time is shown above.