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League table · October 2026

Best ServiceNow partners for Now Assist for Customer Service Management (CSM)

8 Consulting & Implementation partners with a Now Assist for Customer Service Management (CSM) Product Line Achievement, ranked by Validated Practice, then customer satisfaction, then deployments.

Ranked partners
8
Validated Practices
6
Avg CSAT
4.9/ 5
Deployments
32

Synced Source: ServiceNow Partner FinderMethodology

  1. #1No change since Sep 15Validated Practice
    iTech AGValidated in Americas
    Elite tier, Consulting & ImplementationEElite
    CSAT
    5.0
    Deploys
    4
    Skilled
    11
  2. #2No change since Sep 15Validated Practice
    DT AdvisoryValidated in EMEA
    Premier tier, Consulting & ImplementationPPremier
    CSAT
    5.0
    Deploys
    3
    Skilled
    9
  3. #3Up 3 places since Sep 15Validated Practice
    Infosys LimitedValidated in Americas
    Global Elite tier, Consulting & ImplementationGEGlobal Elite
    CSAT
    5.0
    Deploys
    2
    Skilled
    101

Full league table

Deploys and skilled people are for Now Assist for Customer Service Management (CSM) · ▲▼ vs. Sep 15

  1. #1No change since Sep 15iTech AGValidated PracticeElite tier, Consulting & ImplementationEElite5.0
  2. #2No change since Sep 15DT AdvisoryValidated PracticePremier tier, Consulting & ImplementationPPremier5.0
  3. #3Up 3 places since Sep 15Infosys LimitedValidated PracticeGlobal Elite tier, Consulting & ImplementationGEGlobal Elite5.0
  4. #4Down 1 place since Sep 15Ignyte Group INCValidated PracticeElite tier, Consulting & ImplementationEElite5.0
  5. #5Down 1 place since Sep 15KonversationalValidated PracticeElite tier, Consulting & ImplementationEElite4.9
  6. #6Down 1 place since Sep 15KaptiusValidated PracticePremier tier, Consulting & ImplementationPPremier4.8
  7. #7New since Sep 15zebPremier tier, Consulting & ImplementationPPremier5.0
  8. #8Down 1 place since Sep 15Sii Sp.zo.o.Select tier, Consulting & ImplementationSSelect4.5

How positions are decided

Only Consulting & Implementation partners with an achieved Now Assist for Customer Service Management (CSM) Product Line Achievement are included. Positions come from verifiable ServiceNow Partner Program data, in this order. The C&I tier is shown for context and is not part of the ranking.

  1. Step 1

    Validated Practice

    ServiceNow’s highest achievement for a product line: proven customer outcomes in this area.

  2. Step 2

    CSAT score

    Customer satisfaction from real implementations, reflecting delivery quality.

  3. Step 3

    Deployments

    Implementations for this product line, showing breadth of experience.

Full methodology →

Frequently asked questions

Who is the best ServiceNow partner for Now Assist for Customer Service Management (CSM)?
By our ranking, iTech AG is currently #1 for Now Assist for Customer Service Management (CSM) with Validated Practice status, with a 5.0/5 CSAT score.
What is a Validated Practice?
A Validated Practice is ServiceNow's highest partner achievement for a product line. It requires demonstrated expertise through successful customer implementations, high CSAT scores and certified professionals.
How often is the table updated?
Daily, from ServiceNow's Partner Program data. Achievements, CSAT scores and deployment counts refresh automatically; the sync time is shown above.