Who is the best ServiceNow partner for Now Assist for IT Service Management (ITSM)?

Based on our ranking methodology, Konversational is currently the #1 ServiceNow partner for Now Assist for IT Service Management (ITSM) with Validated Practice status, achieving a 5/5.0 CSAT score.

How are ServiceNow Now Assist for IT Service Management (ITSM) partners ranked?

Partners are ranked by: 1) Validated Practice status (highest achievement), 2) Average CSAT score from customer feedback, 3) Total deployment count demonstrating experience. Only Consulting & Implementation partners with achieved PLAs are included.

Best ServiceNow Partners for Now Assist for IT Service Management (ITSM) (2026) | Ranked by CSAT & Deployments

#1No change since Sep 15Validated Practice
KonversationalValidated in EMEA · achieved in Americas
Elite
CSAT
5.0
Deploys
9
Skilled
30
#2No change since Sep 15Validated Practice
ComputacenterValidated in EMEA
Elite
CSAT
5.0
Deploys
4
Skilled
25
#3No change since Sep 15Validated Practice
Intact Technology, Inc.Validated in Americas
Elite
CSAT
5.0
Deploys
2
Skilled
12

Full league table

Deploys and skilled people are for Now Assist for IT Service Management (ITSM) · ▲▼ vs. Sep 15

#1No change since Sep 15KonversationalValidated PracticeEliteValidated in EMEA · achieved in AmericasElite5.0930
#2No change since Sep 15ComputacenterValidated PracticeEliteValidated in EMEAElite5.0425
#3No change since Sep 15Intact Technology, Inc.Validated PracticeEliteValidated in AmericasElite5.0212
#4No change since Sep 15DT AdvisoryValidated PracticePremierValidated in EMEAPremier5.027
#5Up 10 places since Sep 15Semaphore Partners LLCValidated PracticeSelectValidated in AmericasSelect5.025
#6Down 1 place since Sep 15Windward Consulting Group Inc.Validated PracticeEliteValidated in AmericasElite5.016
#7Down 1 place since Sep 15KaptiusValidated PracticePremierValidated in EMEAPremier4.8233
#8Down 1 place since Sep 15Hexaware Technologies IncEliteAchieved in Americas, EMEAElite5.0317
#9Down 1 place since Sep 15Alcor Solutions Inc.EliteAchieved in AmericasElite5.0313
#10No change since Sep 15GenpactEliteAchieved in AmericasElite5.0224

+21 more ranked partners

How positions are decided

Only Consulting & Implementation partners with an achieved Now Assist for IT Service Management (ITSM) Product Line Achievement are included. Positions come from verifiable ServiceNow Partner Program data, in this order. The C&I tier is shown for context and is not part of the ranking.

Step 1
Validated Practice
ServiceNow’s highest achievement for a product line: proven customer outcomes in this area.
Step 2
CSAT score
Customer satisfaction from real implementations, reflecting delivery quality.
Step 3
Deployments
Implementations for this product line, showing breadth of experience.

Full methodology →

Frequently asked questions

Who is the best ServiceNow partner for Now Assist for IT Service Management (ITSM)?: By our ranking, Konversational is currently #1 for Now Assist for IT Service Management (ITSM) with Validated Practice status, with a 5.0/5 CSAT score.
What is a Validated Practice?: A Validated Practice is ServiceNow's highest partner achievement for a product line. It requires demonstrated expertise through successful customer implementations, high CSAT scores and certified professionals.
How often is the table updated?: Daily, from ServiceNow's Partner Program data. Achievements, CSAT scores and deployment counts refresh automatically; the sync time is shown above.